The Nokia vs Customer Service Challenge

Nokia, let's see what your made of?
I bought a nokia N97 around 3 months ago. At this stage the Blackberry was the phone to have (still is) but being the nokia fan that I always "was" decided to go with the N97. Now please understand that this phone was an out-right purchase, not "free" on some contract, so it set me back a few bucks.
I have since talked friends out of taking Blackberry's, iPhones and other brands, convincing them that the N97 was the best phone ever made!
Since the beginning of month 2 I have had nothing but trouble with this NASTY piece of hardware that Nokia has sold to me at the price of 2-3 months rent of a house or a cruise for a week to some island.
The phones final destination and what happened today, which is what got me to challenge NOKIA on this forum is this. My phones battery died, I plugged it in using the original charger, with absolutely no response from the phone. I then thought it was a batter problem, bought a new battery, put it in and the phone came on. Then wanted to charge the battery as required, no response.
I then tried the USB data cable, no response from the phone or the PC. I called nokia up and was told to do a hard reset as it was a software problem (hahahahahahaha) what ever! I gave them the benefit of the doubt as they are Nokia and they should know what they are talking about right? LOL. I reset my phone, lost all my data, 3 months of images, email, contacts etc (I admit, I should have done a backup). My mass storage is non-existent anymore, it does not even open the folder or the drive, it tells me it is in use.
Even if my data was still on the phone, how would I get it off? The USB does not work. And how do I charge the phone?
I am very disappointed in my choice for taking the Nokia apposed to the iPhone as was my other choice, but even a Blackberry would have proved a better choice.
I would like to challenge Nokia right here to contact me and come up with a solution, to fix the phone for me (and provide another while doing so) or giving me a replacement. I will update the thread on a daily basis with all (if any) feed back I get from Nokia.
Come on Nokia, show us what your made of!
Kind Regards,
Jonathan de Reuck
Johannesburg
South Africa

Right now having had two posts removed as they are 'disrespectful to Nokia' or involved pm from Nokia, I try again (hopefully this is anodyne enough to get through):
Used to be nokia Fanboy not so any more (too old and see below):
Nokia N95 owned for 6 months. Returned after 6 months faulty - took refund.
Nokia N97 2 replacements - first two units failed almost out of the box.Third after 8 months with software problems. I felt s/ware to be flaky from the start I am afraid.
Nokia N900: pretty happy with this but bit discontent with Nokia obsolescing (expensive) mobile so fast. But now N900 returned to Nokia under warranty (unable to recognise sim card), returned to me one week later with same fault but now with Sim bracket totally detached.
First line support suggest that I wait a week while they investigate. Called back to make complaint and Nokia agree to UPS pick up next day.
Cal Nokia one week later and told phone is with UPS to be delivered and I should expect on that day. Call later to confirm but asking to be put through to second level support who then inform me that phone is not in delivery but is waiting for quality and assurance testing.
Nokia tell me that I should track through case reference:  enter reference supplied to their website and response is that there is no information about this repair.
I am now told Nokia will call me next Tuesday.
Compare and contrast friend has problems with HTC Desire (slow to boot/turning itself off occasionally). Replaced within week of first phone call.
Have spent 2-3 hours on the phone over this.
This post is to give my experience which may be different to others. I may have been unlucky but it is my experience so I would be grateful if it could remain. Others with a positive experience feel free to disagree and chip in.

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          From: Verizon Wireless Customer Support <[email protected]>
    To: flash sam <[email protected]>
    Sent: Tuesday, October 28, 2014 4:16 PM
    Subject:  - Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
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    Appalled by the lack of customer service - NEW PHONE is DEFECTIVE
    created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion                  There's no need to consider canceling service with us flashsam. This is certainly not the wireless experience we want you to have! Let's take a look and see what options are available and keep you as a happy wireless customer. If you can send us a private message then we can look into this.
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    I had the same exact thing happen to me. I can't believe the lies these customer service people are told to tell yiu

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  • Verizon service is by far the worst. Customer service no better!

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    But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
    Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
    Verizon please do something!!!!!

    Gamble97 wrote:
    First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
    I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
    I’m at home with windows all around and a skylight. I have no problems at work  with a building with no windows on ground level, but I can’t get reception at home inside or outside.
    For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
    As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

  • Very disappointed with the lack of Customer service

    I have been a verizon wireless customer for 15+ years, and have never been more disappointed.  Does anyone else notice that it seems like you are dealing with 2 different companies - and they don't play well together?  I 'chatted' oniline with a VZW rep - and was advised that if I upgraded my husband to a smartphone - our monthly bill would go down 6.00.  I ordered the phone - she told me that I could either wait until I activate to change my plan - or call customer service to do so.  I called.  Quote #2 - totally different - going up 22.00.  I advised we did not want to do that - our bill is already over 200 per month.  Chatted the next day - quote #3 - up 30.00.  The kicker was when we went to the store tonight.  The gentleman basically said if we deal with online - don't bother them.  Don't they both work for VZW?  His customer service was a little more than lacking.  I am considering switching to another carrier - even though I have 3 other phones that are under contract.  I don't want to worry every time I need customer service - which one of them will help.  Anyone suggest another carrier??

    I totally agree -- HORRIBLE customer service experiences recently. What happened?
    I have a been a VZW customer for years and have always appreciated the excellent service.  Recently, I called to add my ipad to my shared data plan and waited 30 minutes with no resolution (see image below).  After refusing to wait longer, I the agent offered to call me back with instructions after the change had been made.  He did call back, which I appreciate, however 30 minutes to add additional services is unacceptable.
    I've also tried reaching customer service several times this week for account questions and immediately receive the message "we are experiencing heavier than normal call volumes and wait times".  After waiting 5-10 minutes each time I have given up.
    VZW had better get their act together.  If I wanted bad service I'd switch to Sprint and save at least 25% each month.

  • Digusted with the lack of Customer Service and Complete disregard for Inconvenie​nces

    Its a shame I have to come here in order for my voice to be heard. I have spent many hours on the phone with technical support and customer service and it has been to no avail. As a longstanding verizon wireless customer I assumed the high level of customer service experienced there would be translated when I decided to pay MORE money and switch from DirectTV to Verizon FIOS. The last few days have proven me wrong as I still remain without internet, tv, or phone service due to a technical issue beyond my fault. I spent an hour on the phone yesterday only to find out a technician would need to be scheduled and sent to my home today. Working in sales, I have reports I must complete each day requiring use of a WIFI connection so this was already becoming an inconvenience on top of the fact I had to be available between 8-12 and miss a half day of work. Not only did the technician never show up but lied in the notes and stated he/she made an attempt to reach me by phone. My call log shows no incoming phone calls during anytime between 8-12 today. When I called tech support to check on the status of when they would be getting someone back out they informed me I would have to wait until tomorrow afternoon before someone could come out. I expressed my extreme displeasure with having to miss more time from work (which is additional money lost) and inconvienece as I would have to move my day around to find a place with free WIFI after work hours to complete my reports. Traffic in DC is not friendly and this has completely turned me off. Veriozn FIOS is unreliable and the level of service I have received to date has been sub par to put it politely. Offering me 2 pro-rated days back on my service doesn't even begin to compensate for the missed time out of work nor the gas and inconvience of running to the nearest free WIFI so I am able to do work required of me. I decided to switch to FIOS because of the verizon name assuming the quality of the product and level of service would be one I could depend on. This has been the farthest thing from what has taken place. I now have another appointment tomorrow and quite unsure if anything at all will happen. I need some somebody from corporate to receive this message as it took me forever to find this forum to express myself and try to come to some resolve to make things right in this situation. None of your customer service reps possessed any information on how to contact corporate and due to my experience I can see why. You all would likely have to hire full time stafff to accomodate the level of complaints coming in. Pending how this situation is resolved, I may or may not take my story to social media and as many review and blog sites as possible. Verizon FIOS has ruined my day and I hope that someone will care enough to make this situation right.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • What is the use of custom service in doe?

    Dear Experts,
    what is custom service & what is the use of that. any one would you please explain?
    Thanks & Regards
    Ashok Reddy Jalapu

    Hi Asok,
    Custom Services are services which are implemented by application developer or consultant during design time and plugged into SAP standard software to perform specific task.
    These services are based on the customer requirements and is included into the flow blue print (standard flow defination of a data object).
    For eg : While performing Delta-download, you need to archive some data in DOE based on their business requirements.
    Regards,
    Anil

  • I bought season pass for almost human and the idiots at customer service tell me i did not due the purchase history which i already stated in my original complaint  my money was taken but no go  what the heck going on this not very helpful

    as you can see i presssed the  button yet purchase historty says different what happened ? customer service not helpful  so far and not grasping the problem i am complaining thinking i did not pay for season when obvisouly i pressed the button so what heck ?
    Message was edited by: sabbagh33

    It's now nearing the end of April, and 'Almost Human' is not due for airing in the UK until Tues 6th May 2014, and not available for purchase until after the UK airing.  I rather suspect you have your iTunes account set-up as 'US' where the season pass has been available, and you purchased it from there (as is displayed in your screenshot - 'TV-14' is the US channel).  You cannot 'cheat' the system that way, and get early 'viewings' hoping to get away with it.  You have nothing to complain about.
    If you had purchased iTunes would have despatched you a recipt and that should be in your mail history.
    I have well over 200 movies, about 300 TV episodes, and many thousands of music tracks on iTunes, the iTunes help desk - when I have needed them less than 5 times in about 8 years have been very helpful.  They do not deserve to be 'rounded' upon with criticism like this.
    Always be honest, always be fair

  • What happened to the concept of customer service?

    I have now had two very disturbing experiences with the customer service department.  I have been a loyal customer for years.  I don't appreciate being on hold on and off for over an hour while someone figures out how they can screw me out of services.  My first disappointing call was regarding getting a phone that did not work exchanged or repaired.  I have paid for the insurance on the phone so I didn't think it should be a problem.  Well, after much back in forth with an alleged supervisor the CSR said I could not use the plan I have been paying for.  He said he wanted to help me so he suggested I log onto Verizon where I would find a special going on.  This special was for cell phone coverage, only it was through a company not affiliated with Verizon.  I said that the phone is broken already and there are usually preexisting condition rules with any new plan I may sign up for.  He said that He was the only one that knew the phone was already broken so I just should not even tell them that.  Seriously, I could not believe that a representative of Verizon would suggest I commit an act of fraud.  I still have the broken phone and had to add another plan in order to obtain a phone that works.
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    The home button has by default moved to the right hand edge of the navigation toolbar. You can move it back by right-clicking on a toolbar, choose customize to open the customize toolbar window, then with that window on display you can drag and drop icons to move them.
    If the home icon is not at the right end of the navigation toolbar, use the procedures in the following link to restore it - https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing

  • Can I have the number for customer service for itunes

    can I have the number for itunes customer service

    If you mean the iTunes Store, they have no phone support. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report your issue to the iTunes Store.
    Regards.

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