The Official "I Called Applecare about the Whine" Thread

Hello fellow Macbook Pro (/w the whine problem) owners:
I think it would be helpful (if not helpful, at least amusing) of all the responses you've received from Apple Care Phone Calls regarding the CPU Whine. For example, did they tell it was with-in spec? did they tell you to send it in, only to get it back unfixed? did you get a refund? Anything would be best for this community.
Hopefully, this will also motivate more people to call Apple-care themselves and push Apple to solve the problem.

after 3 weeks of calls they accepted the POS back as faulty
they "repaired it" - less hot and now has creak on the case
came back exactly the same
phoned again, they said engineers said it was within spec (screen buzz and left whine)

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Tried to call applecare about my phone before the press conference today

My phone is having a lot of probably with the proximity sensor. Is there a fix? I am on a call and I can see the screen is still ON,even though the phone is pressed agaisnt my ear.
I called applecare about this BEFORE the press conference today, just in case they choose not to assist users without previous reference numbers. I hope they don't do that.

"just in case they choose not to assist users without previous reference numbers. I hope they don't do that."
Of course they won't do that.
Have you updated to 4.01?

Signal problems and calling AppleCare-

I've noticed that a lot of people who have the infamous iPhone 4 "Death Grip"—lost signal and so on—ask questions online instead of calling Apple support for help. I've noticed that the more people resist the urge to call Apple support, the more Apple seems to be in the dark about a problem.
Just out of curiosity, how many of you have called AppleCare about your reception problems?

AppleIncSteve wrote:
this is what apple care says about it,
It is a non issue and all cell phones are due to
have some signal loss as you grip them.
IF you would like to lessen it you can buy a
bumper. Then they offer you one.
apple haven't said anything yet of any note

New info about the whine, could this be true?

We all call the whine you get when your are idle called the CPU whine. I believe we discussed how the spinning or some field that produces the sound that we hear. Well according to one person at the apple store he says it is coming from this speakers. He said that the "tiny electromagnetic field that the processor creates has some how maybe through wireing or that the speaker is so close to the field that the speaker amplifies the sound." Now what I want to know is if this could be true or this could be the case. If it is the case, the problem might be a little easier to fix, but then again, why does it go away at different times? And I quote again "different usages could create a different field which would produce a different sound." Well this is deffinately a new idea that I don't remember talking about.

The Power converter is the most likely source of the whine (singing). When you run a CPU intesive app., the CPU is drawing more power, causing the power converter's operating point to change. It's probably still singing, just a tune higher than you can hear.
The AC Power converter is a Switched converter (transistors called FETs are turned on and off to "chop-up" the AC source voltage/current,) and this allows the converter to change the Power from 115V AC to say 9-12V DC.
The switching frequency (or a harmonic of that frequency) is what you are hearing, and specifically what your are hearing is either the vibration of the plates or the copper coils in a transformer.
Common switching frequencies of AC/DC converters today is typically anywhere from 100KHz up to several megahertz (MHz.) It turns out that the higher the switching frequency, the smaller you can make the Power Brick. Human Hearing is usually in the 10Hz to 20KHz (for the gifted.)

Is there any way to print from the iPAD 3 to a HP LaserJet P2055dn? I called Applecare and was told I could not print to my wireless HP Printer.

I own a iPAD 3. It will not print to my wireless printer: a HP LaserJet P2055dn. I called Applecare and they had no solution. I don't see such a basic function--printing--is not available. Does anyone have a way to print from the iPAD 3 to a HP LaserJet P2055dn?

iOS AirPrint Printers http://support.apple.com/kb/HT4356
How to Print from Your iPad: Summary of Printer and Printing Options
http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
Print from iPad / iPhone without AirPrint
http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
How to Enable AirPrint on a Mac and Use Any Printer
http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
 Cheers, Tom

My 3GS crashes during phone calls over about 3 minutes, even after the upgrade to 5.0

My 3GS crashes during phone calls over about 3 minutes, even after the upgrade to 5.o

I've also got this annoying problem, but it seems to vary how long the phone wants to last before crashing - i think the longest conversation i've had with iOS4 is 15 minutes and it was an important phone call (my son was in hospital at the time and i was away on business)
i was hoping that iOS4.2 would fix the problem, but alas nothing but more crashing..
being a user of Apple products since 1984, having this trouble is pretty disappointing as i used to believe that Apple made a quality product..

Apple needs more information to complete your iMessage registration. Please call AppleCare in your country (listed below) and provide them with the following validation code:

When I try to open imessage on my Macbook Pro I get the message "Apple needs more information to complete your iMessage registration. Please call AppleCare in your country (listed below) and provide them with the following validation code:" Then it makes me call a number for AppleCare whish then makes me buy a $19 incident care.
I message has worked on this machine and works on my macbook air. What is happening?
Charles

Hi,
Apple Care Level one responders are very Script Led.
This means they try to fit what you are saying into a Software or Hardware issue and into a Apple Care Period or not.
If you are having problems convincing them it is an Account/Apple ID problem (even though it only effects the Mac's use of it in iMessages) ask to speak to a Level 2 person who should be more knowledgeable because fixing and Id issue is free and not subject to Apple Care.
9:00 pm Monday; December 15, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

I've read that OS X Lion will require 2 g's of memory, but the official site says nothing about memory. What's the case?

I've read that OS X Lion will require 2 g's of memory, but the official site says nothing about memory. What's the case?

Under Pricing and Availablity in this press release they mention 2 Gigs of ram.
http://www.apple.com/pr/library/2011/06/06Mac-OS-X-Lion-With-250-New-Features-Av ailable-in-July-From-Mac-App-Store.html
Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM. The Lion upgrade can be installed on all your authorized personal Macs.
Regards,
Captfred

About the whinning noice

Hello everyone,
These days I have been reading about the whinning noice issue. Suddenly, something about Physics came across my mind. It maybe a joke. The new CPU in MBP Core Duo has two core. Does that mean there are two source of high fequency waves? Interference occurs sometimes, especially when Constructive Interference occurs, you hear the whinning noice. What do you think?

Directionality of the output can be explained by more things than interference phenomena.
In fact, for interference to explain the observation, the frequency characteristics would have to be very pure. And the sound I've heard is far from a pure tone. Also, the sound would have to be phase-coherent. There could be no significant multipath. (These are the same characteristics that describe laser light.) Considering the baffle provided by the keyboard, freedom from multipath and phase coherence are unlikely to be present.
Lastly, keep in mind that higher frequencies are much more directional.
All that said, I, too, notice that the sound, which I can hear only in my office environment—never at home—varies considerably with the relative position and orientation of my head w.r.t. the computer.
Randall Schulz
iMac 20" Core Duo; MacBook Pro Mac OS X (10.4.6)

I have a 5.1.1 3GS phone that cuts off calls after about 3-4 mins, and goes to the apple logo, the phone then resets to login after a further 1 min. Any suggestions

I have a 5.1.1 3GS phone that cuts off calls after about 3-4 mins, and goes to the apple logo, the phone then resets to login after a further 1 min. Any suggestions

You have outdated iOS software so without upgrading it first there is little you can do. A restore will force you to upgrade as 5.1.1 is no longer signed.

Apple needs more information to complete your iMessage registration. Please call AppleCare in your country (listed below) and provide them with the following validation code: 3384-1797-2190

I tried to use iMessage on my MacBook Air but i get the following message
Apple needs more information to complete your iMessage registration. Please call AppleCare in your country (listed below) and provide them with the following validation code:
3384-1797-2190

Hi,
Apple Care Level one responders are very Script Led.
This means they try to fit what you are saying into a Software or Hardware issue and into a Apple Care Period or not.
If you are having problems convincing them it is an Account/Apple ID problem (even though it only effects the Mac's use of it in iMessages) ask to speak to a Level 2 person who should be more knowledgeable because fixing and Id issue is free and not subject to Apple Care.
9:00 pm Monday; December 15, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

New thing about the whine...very very strange

Hi Guys,
I also have the whine and I use the mirror widget to stop it. I've recently noticed that if I run i-movie-hd the wine suddendly restars. Probably i-movie cheks the usb ports for devices but also the integrated i-sigth is connected by usb so I think that the problem is in same menner related to the usb ports.
Let me know what you guys think!
luiss

"This has nothing to do with the "whine" at all. This has to do with properly closing applications, and when you close imovie, the widget closes too."
wow nice attitude.
thing is, bob, that when you open the mirror widget, the whine goes away. when you close the mirror widget, the whine does NOT come back.
so this is interesting. it means that imovie properly releases the resources used by the camera, and causes the whine to return.
it's not earth shattering, but it does prove the existance of the bug in the mirror widget.
i found this interesting

My theory about the whine

OK, here are my assumptions:
a) Apple rarely lets their clients down
b) They've been looking into the whine problem
c) 17" don't whine
d) 17" OS has a different built number than 15"
e) last assumption is based on right-click with two-fingers on 17" that is not yet available for the 15"
f) new firmware update is not for 17", only for 15"
g) this update reduced idle speed to 1Ghz, and users that didn't notice whine are now noticing it.
h) a system update will bring 17" and 15" OS's at the same built number...
i) idle whine disapears from 15"!!!
Pray that I'm right...
MBP 1.83Ghz, 2Ghz Mac OS X (10.4.6)

The whine was surely not an AC related problem in may case. I had a 2GHz 15.4 beginning of April. It had the whine in a big way. Took the machine back, because I work a lot of the time in the quiet, and it drove me mad in just one day. There were no machines on stock that didn't make the noise, so I got my money back.
If I used the machine (touched the pad, or used the keyboard, the sound stopped. Within seconds of stopping work, the sound started again. Running the camera stopped the noise too. I don't see why I should have to run my camera every time I start up, just to fix apples mistakes though.
Well hopefully they've sorted it out now...
I just ordered a new 2.16GHz, 15.4 from the new lot. I really hope the whine is gone from this one, or it's going back too, and I'm not sure I can be bothered waiting again for apple to sort this out, if it doesn't work this time.
If it'd help, I'll post my experiences with the new machine when it arrives.
Cheers, Rob
15.4 MBP 2.16

We maybe wrong about the whine

If the cpu whine only happens when the cpu is idle then try this. Run the MBP on battery, move the pointer around abit and you'll hear the whine. Now dont touch the keyboard or trackpad for a couple of seconds, and the whine goes away. So how can this be. I mean if the whine happens when the cpu is idle it is surely just as idle if not more so when there is no user input.
I wonder if the whine we are hearing somehow a result of the graphics card. I have heard the same sound produced by 3dfx and nvidia cards in pc's before. Perhaps the aggressive power management on battery in mac osx is causing the graphics card more problems than the cpu.
Infact it was the internal pc speaker picking up on interferance caused by the graphics card.
If there is an internal system speaker in the mbp then perhaps this is the issue.
If anyone has any good points for or against i would like to hear them, please no trolling or flames.
Regards,
Boozy.

Interesting theory.
But if its the graphics card or an internal speaker
picking up interference, then why do QuietMBP and the
Photobooth and the widget/ whatever other workarounds
there are work?
And regardless of what is causeing it...why is it
only a problem in some MacBook Pros, not all of
them?
Thirdly, somewhat off topic, my PC makes a high
pitched whine when it is turned off. It seems to be
coming from the PSU. *confuzzled - this is something
new*
Once again I must start by saying I do not own a MacBook Pro (yet), nor am I any kind of hardware expert. That said your probably right, I doubt it's the graphics card that is making the whine. It is possible, however, that it's the Intel Core Duo chip itself that is interfering with the speakers. Perhaps the interference is only picked up when the processor idles (which would explain why the Photobooth and QuietMBP fixes work). Mutting the speakers (as suggested in the other thread) would probably not fix it either as the speakers would still have power, they just wouldn't be recieving a signal from the MacBook Pro's sound card. Again, this is only something I read on another post so it's nothing I've had first hand experience with, I just wanted to make sure all sides were being shown.

Physical reason of the whine (CPU, LCD) - explanations and suggestions

Hi everybody,
a friend of mine just received his MacBook Pro (2 Ghz, 2 GB RAM, 5400 RPM 100GB HD) yesterday.
I encouraged him to buy one of these machines in spite lots of people are complaining about the whine. We hoped he would be lucky to get one without the whine but we were disappointed.
The book has the whine (high pitched tone, very nasty). It is even louder when running from battery.
He will try out the book for a week and see if the whine is bugging him and
driving him crazy when working in a silent environment.
I would go nuts if I have to hear it all the time.
I studied lots of threads here in the discussion board but none had answered my questions.
1) How do I know which whine - CPU or LCD whine - my friend's laptop has?
2) What is an LCD inverter - 0 in 1 out - 1 in 0 out?
3) What could be the physical reason for the CPU and LCD whine?
4) Therefore what could be done to eliminate the whine technically in a correct way (not such 50% solutions like the mirror widgets or photo booth)?
5) Will there be a real fix in the foreseeable future?
Thanks for your help.

If you have the high-pitched whine that changes with LCD brightness, that is a recognized problem and can be fixed by changing the inverter board.
The whine related to CPU activity currently seems to be officially stated as normal by Apple (this might vary depending on who you talk to).
Am I right when I say that until Apple states that
the whine is actually a real problem we won't have a
official solution for that?
Another question when a MacBook Pro has the whine is
this a hardware defect or can it be seen as working
within normal parameters?
There are different reactions of Apple techs dealing
with the problem.
Is it worth calling them because of the whine even if
there is no actual solution or fix for that problem?
Thank you once again.

The Official "I Called Applecare about the Whine" Thread

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