The old Creative Cloud Administrator has left the City. How can I download the software without his information?
The guy who used his credentials to download the CC applications is gone. How can I get these recently purchased applications downloaded?
No that can not be done, you can cancel the CC under the old administrator & purchase new CC under the correct ID.
Regards
Rajshree
Similar Messages
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My macbook pro crashed after installing maverick. I lost all my photos however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?
We'll need to know more to beable to help. Do you want to try to restore your photos from your iPhone to your Mac, or try to recover the photos from the old iPhoto Library on your Mac?
What is the situation of your Mac now? In hat way did it crash? A hardware problem with the drive? Does the system not start properly? Does iPhoto not launch? Do you still have the iPhoto Library on your mac or a backup, so we could try to rescue the photos there?
What versions of iPhoto are on your iPhone and your Mac?
however the iPhone iPhoto app still has these photos so how can i access the package contents to recover these photos?
On the iPhone you cannot access the "package contents" - IOS hides the file system from the users. To restore photos from your phone share all iPhoto photos to your Camera Roll, that are not already in the Camera Roll, and then connect the iPhone via USB and import the Camera Roll to iPhoto or Image Capture. Or use any of the other sharing methods described on thos manual page: see: Ways to share photos http://help.apple.com/iphoto/iphone/2.0/?handbuch#blnk7d8f763e
To retrieve photos from a corruptrd iPhoto Library on your Mac we need to know the version number and more about the "crash" you experienced, the state of your mac, the system, the data. Please post back with more details.
-- Léonie -
I've updated to the most recent version of iTunes and I can no longer see any of my old music on my mac. All the music is still available on my ipad. How can i download the music on my mac?
First, are you positive it is really not there? Have you looked in your iTunes folder in your Music folder, and in the media folders there? Do you see your media files?
If your media are gone it is a lot easier to restore from a proper computer backup. Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991 -
How can I download new software without the mac app store
I have tried to obtain new software since lion came out and have not been able to do so because I do not have the mac app store on my mac book pro. There is no hard copy of the new software so I find myself pretty much stuck. Is there anyway i can get around this?
You need 10.6.8 or later to access the App Store. Start with:
Snow Leopard General requirements
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible Internet service provider; fees may apply.
Some features require Apple’s MobileMe service; fees and terms apply.
If you need Snow Leopard you can still purchase a copy from Apple's online store's telesales agents.[1-800-MY-APPLE (1-800-692-7753) or Customer Service and Sales Support at 1-800-676-2775.] Ask for a Sales Representative.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay -
I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
2015-02-24_1129 - DavidIpromote's libraryTry resetting Photoshop Preferences. Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes. Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.
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I just download the Adobe Creative Cloud in my computer. As I live in Brazil, the software is in portuguese, but I'd like it in English. Is that possible to change the language? Thanks a lot.
CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
Can´t open illustrator. It says I have to upload the OLD Java SE 6-Runtime-Version. But I can´t install the old Version. What should I do?
Lotte,
Does this help?
Win:
http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419 409.html
Mac:
http://support.apple.com/kb/DL1572
Some have found that the page may turn up blank to start with, so it may be necessary to reload the page.
Others have found that it may depend on browser. Specifically, a switch from Safari has solved it in one case. -
Acrobat Pro got deleted but on Cloud still shows its there. How can I reset the Cloud so I can reinstall?
CC desktop lists applications as "Up to Date" when they are not
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
I changed my apple id and have a gift card credit on the old account which I no longer use. How do I transfer the gift card $ to my new apple id?
Click here and request assistance.
(75296) -
I want to download an audiobook, but my daughter has a gift card on the account. How can I download my audiobook without using the money from her gift card?
go directly to your ibook app. and you're going to find it. it's only with ibooks app.
best
Olivier
<Edited by Host> -
My cousin's iphone gave it to me but the bad thing is, it has a icloud and i can't access the phone. my cousin is involved to a motorcycle accident and he got a amnesia so he didn't remember anything to this phone. I entered the password so many times so that i can't activate the icloud account. Please, I need to access this phone immediately for emergency purposes. You are my only hope. The phone model is a1429 Verizon (Factory Unlocked). P.S apology for my bad English.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
jennfromla wrote:
... I have never plugged it into a computer...
Note:
All Data will be lost -
I am trying to download the new version of itunes and it is stating that it has an invalid signature and the downloan has been removed. How can I download it or get the signature?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Hey i have a old powerbook G4 laptop and i was wondering where can i download the OS ( Mac OSX 10.5.8 Build ( 9L30 ) to do a fresh install my system is running really slow is there any place where i can down load this OS?
Hello,
Unfortunately Apple do not offer a download for mac OS X 10.5.8. They will only provide updates available for download. ( Normally you would do so once the OS is installed)
To do a fresh install of this software your going to need to buy a retail copy of the disk.
There are some vendors who do still stock the media disk, but they can be expensive.
Best of luck. -
All the links to download DREAMWEAVER CS3 Creative Suite are not working. How can I download the file ? I have a serial number of a purchased software.
They work just fine. whatever issues you have are specific, but without proper system info, browser info and other details nobody can even begin to guess.
Mylenium -
if the employee has been terminated and I need to reuse the phone and have no ability to contact them, how can I erase the phone?
Welcome to the Apple community.
Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide proof of purchase and other corporate documents.
For future reference your best tactic might be to use Apple Configurator to set up all your companies devices. You can set the password for 'Find my Phone' to be identical for all your devices, whilst allowing the user to use their own password for the remainder of the iCloud services.
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