The old firefox worked on my computer here in Germany going through a Volkswagen server in the US, but the new version doesn't. I need to back date or fix 16

Question

Hi,
I am a Volkswagen employee using a computer supplied by the US. I am living and working here in Germany and stationed at VW headquarters. My computer is connected to the VW US network via the VW Germany network. Normally, I can get all my emails and everything perfect through Outlook and I can use Google Chrome or Internet Explorer to get to internal VW US web pages. But I cannot get to pages such as google or ebay (just examples). The fix that VW US recommends is to use Firefox (something about a proxy server issue). Well, I have been for the last few months and it has been working great. Well, I noticed a problem with the bookmarks menu always disappearing on me unless I kept the mouse pointer moving so I decided to check for updates, which there was one available, and I got it. Now, Firefox acts like Google and Internet Explorer where I cant get to any web pages. The only alternative is logging in through my VW VPN and then I can get to all web pages (like I am doing now). But this slows the computer and makes printing take like 10 minutes. Can you help me get back to the old Firefox or make it so that the new one works like the old one in this regard?
thank you!
James

Answer 1

1.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
2.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!