"The older version of iTunes could not be deleted. Contact your technical..

I've tried removing all traces of iTunes, iPod, and QuickTime from my Hard Drive.
I've run the Windows Install Cleanup and removed all install files for iTunes, iPod, and QuickTime. I've tried everything on the page: http://docs.info.apple.com/article.html?artnum=93976
But still I get the error: "The older version of iTunes could not be deleted. Contact..."

I've tried removing all traces of iTunes, iPod, and
QuickTime from my Hard Drive.
I've run the Windows Install Cleanup and removed all
install files for iTunes, iPod, and QuickTime. I've
tried everything on the page:
http://docs.info.apple.com/article.html?artnum=93976
But still I get the error: "The older version of
iTunes could not be deleted. Contact..."
I do too. I've tried everything for a WEEK now and I still can't get iTunes/QuickTime to install.
Anyone want to buy an 80GB paperweight?

Similar Messages

  • Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

    When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Product: iTunes -- Error 1714. The older version of iTunes cannot be removed.  Contact your technical support group.  System Error 1612.

    I want to update to the latest version of iTunes but the installation process does not allow it. It says it cannot find the iTunes64.msi file , yet it actually exists in the very place it says it doesn't. Very odd.How can I resolve this ?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • "the older version of quicktime cannot be removed. Contact your technical s

    I keep getting an error "the older version of quicktime cannot be removed. Contact your technical support group." No I have removed all od copies of Quick time and used Windows Install Clean Up and tried to repair Quick Time and stil can not install the latest version. Plus now Itunes is not working. Any thoughts.

    The problem with reinstalls or upgrades saying a previous version is installed when one isn't sounds familiar. I couldn't get 7.2 to install correctly, so I tried reinstalling 7.1.5. Received an error message saying I couldn't because a newer version was already installed. I tried using the Windows Uninstaller Cleaner someone here posted a link for to solve the problem. I found an entry for 7.1.5 with no application name (which it should have)and deleted it, but that still didn't solve the problem. What I found interesting was that I edited the registry to remove all references to QT (and there are hundreds of them). That still didn't solved the problem. I would like to know where it gets that info about what's been installed previously. It just occurred to me that they may have planted a cookie. I'll check. If you find out where the info on previous installs is hidden post it.

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

  • "The older version of itunes could not be removed"

    This is the error message I receive. I've already tried going to start->control panel->add/remove programs. Same error message. However, it removed enough of the old itunes that I cannot run either the new version OR the old version.

    okay. with that one, let's try the following procedure.
    first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
    next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
    Description of the Windows Installer CleanUp Utility
    next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
    Removing iTunes and QuickTime for Windows
    now try another itunes install. does it go through properly this time?

  • I'm trying to update my Itunes and keep getting an error message "The older version of Bonjour cannot be removed. Contact your technical group" What can I do or need to do?

    What I said in the question. I have windows XP

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • The older version of Bonjour cannot be removed. Contact your technical support group.

    Hello ! I can't download the Itune program 10.7 for my windows xp computer. There is always this error message

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5 I am getting the following "The older version of Bonjour cannot be removed.  Contact your tech."  I've tried a good number of remedies to no avail.  Can anyone help?

    I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed.  Contact your technical support."  I've tried a good number of remedies to no avail.  Can anyone help?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • The older version of Quicktime Cannot be removed. Contact your techsupport

    The older version of Quicktime Cannot be removed. Contact your technical support group.
    Since the latyest version of Quicktime doen;t know how to remove previous versions of Quicktime, is there a program that can run to remove all references of quicktime on my Windows XP system and remove all the references in the registry so the latest version might install?
    thanks,

    I have the same problem - it's preveting me installing iTunes - can anyone pleae help ?

  • "The old version of iTunes cannot be removed. Contact our technical support group"

    I tried to install iTunes on an old computer I Recently received from a friend. I tried to install iTunes from the Apple website and it gives me the message with "The old version of iTunes cannot be removed. Contact our technical support group". I went on my Control Panel and deleted Apple Application Support, Apple Mobile Device Support, Apple software Update, Bonjor, and even Quicktime Player in the respectable order. No things say iTunes was installed. I deleted everything from my Applicantion data to my Temp files. There are no files in my computer linked with Apple or iTunes, and when i try it after i delete it again and again, the problem still persits. Can you help?
    I have a Windows XP 2002 computer, the general Information about my computer is Inter(R) Penttium(R) 4 CPU 3.00GHz 2.98GHz, 1.25GB or RAM

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • I keep getting "The old version of Bonjour cannot be removed. Contact your technical support group" How do I fix this?

    I keep getting "The old version of Bonjour cannot be removed. Contact your technical support group" How do I fix this?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

  • HT1296 i just downloaded the latest version of itunes but now i cant zync my ipod. i tunes does not detect my ipod. ut just to work perfectly with the older version of itunes but not now. what is something i can do?

    i just downloaded the latest version of itunes but i cant zync my iphone nor my ipod. it just to work perfectly with the older version of itunes  but now itunes does not detect my ipod nor iphone. i have a windows pd and iwindows detects the iphone and ipod. what is something i can do to fix the problem??

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or               
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests

  • Last ditch question about The older version of iTunes cannot be removed...

    I've spent two weeks trying to upgrade iTunes. The error is always the same: "The older version of iTunes cannot be removed. Contact your technical support group." I went through every step in the detailed documents on the Apple Web site except one: I don't have a clue what to turn off with MSConfig. I have also used the Windows Installer Cleanup Utility and have manually deleted all references to Apple, iTunes, and iPod in the Registry. All these things have been done not once or twice but at least half a dozen times.
    I also spoke with Apple. They walked me through the same processes that I had already tried many times, then said that this particular error means there is a problem with the Windows Registry.
    My questions are:
    1. In general, does anyone have a clue how to solve this problem other than the steps I have tried repeatedly?
    2. Does anyone have a complete list of the items iTunes adds to the Registry? Perhaps there is an item that does not include the words Apple, iTunes or iPod.
    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    Thanks for any and all suggestions.

    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    the first thing to try with MSCONFIG is turning off everything except for essential Microsft services and the itunes/quicktime background processes. the following document contains a good set of detailed instructions on that:
    Using MSCONFIG to troubleshoot conflicts in Windows

  • When i try and update my itunes to the version needed for ios7, it says my older version of itunes can not be uninstalled.

    when i try and update my itunes to the version needed for ios7, it says my older version of itunes can not be uninstalled.
    it's annoying me now as it won't let me put music on my phone.

    Download iTunes here: http://www.apple.com/itunes/download/
    If you're trying to connect your iPod to a new computer that doesn't have your iTunes library on it already then see Recover your iTunes library from your iPod or iOS device.
    tt2

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