The older version of Quicktime Cannot be removed. Contact your techsupport

The older version of Quicktime Cannot be removed. Contact your technical support group.
Since the latyest version of Quicktime doen;t know how to remove previous versions of Quicktime, is there a program that can run to remove all references of quicktime on my Windows XP system and remove all the references in the registry so the latest version might install?
thanks,

I have the same problem - it's preveting me installing iTunes - can anyone pleae help ?

Similar Messages

  • The older version of itunes cannot be removed. contact your technical support group.

    need help with itunes 12.1
    my itunes was working just fine on my windows 7 pro PC.
    Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
    I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
    "the older version of itunes cannot be removed. contact your technical support.
    So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
    "a newer version of itunes is already installed", and the installer quits.
    I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
    I have removed any attached external drives and tried the installer.
    I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
    I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
    All of my music is gone.
    When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
    There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
    I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
    Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
    very frustrated.
    anyone have a installer that will complete ignoring any errors?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • ITunes/Quicktime problem "The older version of Quicktime cannot be removed"

    Whenever I try installing iTunes 7, I get the message "The older version of Quicktime cannot be removed." A similar problem with the same wording similarly cropped when I downloaded iTunes 6.
    Source of the problem is a failed System Restore which left files corrupted and such, I've tried using ccCleaner to remove iTunes and Quicktime from the registry but it simply isn't there, as is the case when I use regedit in Run.
    Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
    Any help?

    Add/Remove Programs doesn't work as well, when I click on uninstall for iTunes/iPod/Quicktime there just isn't any response or window that pops up
    okay, let's try the technique from the following post. (it includes instructions on what to do if Add/Remove isn't working for a program.)
    http://discussions.apple.com/click.jspa?searchID=-1&messageID=3366434
    (the link in there to the itunes 7.0.1.8 installer now leads to a 7.0.2.16 installer. no cause for concern, use the 7.0.2.16.)

  • Error 1714. The older version of QuickTime cannot be removed. - Fix

    I ran into this problem when I was installing the latest version of i-Tunes. Because i-Tunes requires QuickTime I researched for hours. I couldn't un-install QuickTime, it wasn't showing up in a software list to uninstall. I used Regedit to remove all of the "QuickTime" entries in the registry. Restarted my computer, still no luck.
    One thing that I did I ran the Quickertime installer from a DOS prompt and added /le file.txt
    This creates a log file with all the error during the installation.
    This gave me the follow error in the file:
    === Logging started: 12/30/2006 17:29:18 ===
    Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
    === Logging stopped: 12/30/2006 17:29:31 ===
    Again this is what I to searched for the errors with on luck.
    I ran the Quicktime installer again, this time I used the /l* file2.txt. This logs everything during the installation.
    I searched this file for where the errors were and found this:
    RemoveExistingProducts: Application: {50D8FFDD-90CD-4859-841F-AA1961C7767A}, Command line: UPGRADINGPRODUCTCODE={F07B861C-72B9-40A4-8B1A-AAED4C06A7E8} REMOVE=ALL
    MSI (s) (88:78) [18:39:06:390]: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\DDFF8D05DC09958448F1AA91167C67A7\Sour ceList'
    Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
    MSI (s) (88:08) [18:39:07:734]: Product: QuickTime -- Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.
    Then in the registry removed the entry 50D8FFDD-90CD-4859-841F-AA1961C7767A in the HKLM\Software\Classes\Installer\Products directory.
    !!!!Make a backup of your registry if you are unfamiliar with regedit.
      Windows XP  

    Thank you so much for this solution! I spent hours trying to figure it out myself and by following your steps I got it working! My numbers were different but I was able to figure out which one I needed to delete. Thank you once again!

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

  • The older version of QuickTime cannot be removed

    While attempting to install iTunes on my computer:
    The older version of QuickTime cannot be removed. Contact your technical support group.
    The installation of QuickTime did not complete successfully. iTunes requires QuickTime.
    Unfortunately, my iPod Touch rather requires iTunes...

    http://i53.tinypic.com/303iiz5.jpg
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • "the older version of quicktime cannot be removed. Contact your technical s

    I keep getting an error "the older version of quicktime cannot be removed. Contact your technical support group." No I have removed all od copies of Quick time and used Windows Install Clean Up and tried to repair Quick Time and stil can not install the latest version. Plus now Itunes is not working. Any thoughts.

    The problem with reinstalls or upgrades saying a previous version is installed when one isn't sounds familiar. I couldn't get 7.2 to install correctly, so I tried reinstalling 7.1.5. Received an error message saying I couldn't because a newer version was already installed. I tried using the Windows Uninstaller Cleaner someone here posted a link for to solve the problem. I found an entry for 7.1.5 with no application name (which it should have)and deleted it, but that still didn't solve the problem. What I found interesting was that I edited the registry to remove all references to QT (and there are hundreds of them). That still didn't solved the problem. I would like to know where it gets that info about what's been installed previously. It just occurred to me that they may have planted a cookie. I'll check. If you find out where the info on previous installs is hidden post it.

  • I am trying to upgrade my PC iTunes to 10.6 iget an error message that states an older version of bonjour canot be removed contact your tech support group. Can someone help?

    I am trying to upgrade my PC to iTunes to 10.6 version, and i get an error message that states the older version of Bonjour cxanot be removed contact your support group. Can anyone help.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

    I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

    Hi Kathy,
    Welcome to Apple Support Communities.
    See this article for some steps to troubleshoot your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Cheers,
    Jeremy

  • Last ditch question about The older version of iTunes cannot be removed...

    I've spent two weeks trying to upgrade iTunes. The error is always the same: "The older version of iTunes cannot be removed. Contact your technical support group." I went through every step in the detailed documents on the Apple Web site except one: I don't have a clue what to turn off with MSConfig. I have also used the Windows Installer Cleanup Utility and have manually deleted all references to Apple, iTunes, and iPod in the Registry. All these things have been done not once or twice but at least half a dozen times.
    I also spoke with Apple. They walked me through the same processes that I had already tried many times, then said that this particular error means there is a problem with the Windows Registry.
    My questions are:
    1. In general, does anyone have a clue how to solve this problem other than the steps I have tried repeatedly?
    2. Does anyone have a complete list of the items iTunes adds to the Registry? Perhaps there is an item that does not include the words Apple, iTunes or iPod.
    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    Thanks for any and all suggestions.

    3. Can anyone suggest likely culprits that I should turn off in MSConfig?
    the first thing to try with MSCONFIG is turning off everything except for essential Microsft services and the itunes/quicktime background processes. the following document contains a good set of detailed instructions on that:
    Using MSCONFIG to troubleshoot conflicts in Windows

  • I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5 I am getting the following "The older version of Bonjour cannot be removed.  Contact your tech."  I've tried a good number of remedies to no avail.  Can anyone help?

    I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed.  Contact your technical support."  I've tried a good number of remedies to no avail.  Can anyone help?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

    I am getting an error "The older version of Bonjour cannot be removed" I am trying to get rid of all of my Apple Software. What can I do? Because it will not let me uninstall iTunes either.

    Akeenleyside,
    Are you removing your Apple software in an attempt to update to iTunes 10.5?  I ask this because I am getting the same message when trying to install iTunes 10.5.

  • Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

    When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Trying to update iTunes, get error message "The older version of Bonjour cannot be removed" How do I remove it?

    Trying to update iTunes on Windows XP, get error message "The older version of Bonjour cannot be removed." I have removed several copies of the file Bonjour in a couple of different folders but the error message persists. What am I missing??

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Cuando quiero dar setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!

    Yo des intale itunes en mi laptop. Tiempo despues instale el ultimo itunes alli mismo. Cuando quiero darle el setup,  aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot  be removed. Help!
    The feature you are trying to use is on a network resource that is unavailable
    I give it ok, I get same msg.
    I give it cancel, then: The older version of ITunes cannot be removed. Please contact your tech support group.                 
    Please help I need this ..

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Maybe you are looking for

  • Songs not on my iOS device appear in iTunes

    I have no music synced to my iPhone or iPad, I just use iTunes Match. However, when I connect my iOS device to iTunes and select the "On this iPhone/iPad" tab, it shows a list of songs that are NOT on my phone. I don't download songs from iTunes matc

  • Problem migrating CUCM 7.1.5 to 9.1(2) (Jump Upgrade)

    Hello all, I am facing an issue when trying to upgrade from CUCM 7.1.5.30000-1 to 9.1(2) over UCS following the jump upgrade procedure. I have installed 7.1.5 CUCM software on the UCS using the 9.1(2) ova. (two nodes cluster), and after that restored

  • Drawing this shape 'x' wide and with 'y' character, according to input

    I need to draw a diamond shape with the character in which the user enters. It also has to be as thick as the user enters. So it would with $ and 5 spaces long it would be something like:   $ $$$ $$$$$ $$$   $Ican get the input and all that stuff cor

  • Apple TV ios 7.0 problems

    Finally I've upgraded to iOS 7.0 for my apple TV gen 3. I use my Macbook pro (OSX 10.9.5) for airplay. Both are connect via wifi/wire to the same wifi router. Everything is still good when streaming. The problem is when I put apple TV into sleep mode

  • SQL selecting group by but....

    select count(empno) as total,dept from emp group by dept total | dept 4 | 10 3 | 20 5 | 30 i want an another field with this to give me like this employee_ _ Number|total | dept 121,122,123,124_ _ | 4 | 10 125,126,127_ _ _ _ | 3 | 20 129,130,131,132,