The opening page of Firefax has a box with E8 01 in it where the video start arrow should be. Similar problem with my email.

Same as above. Also when I open my scbglobal email via Firefox I have a similar problem where previously there were simple blank boxes to place a check in, and when I open an email attachment via Firefox to sbcglobal (AT&T DSL) the attachment is garbled. I have been a long time user of Firefox and never had any problems with Firefox or my email account. I contacted AT&T regarding the problem and of course they said it was a Firefox problem and said I needed to uninstall and reinstall Firefox which I have done twice now.
When I open my email via Internet Explorer I do not have any problems except that I want to use Firefox NOT EI.
HELP!
PS I have a screen shot of the opening Firefox page, how do I attach it?

Add your screen shot by pressing the Browse button just above the
Post Reply button below.
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

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