The option to add photos to a return request isn't showing up

Last night I was trying to upload photos to a return request and the upload kept failing, despite my photos being the allowable size and type, and trying again now there is no option to add photos at all.

Hi,
My Snow Leopard computer is using my main Apple ID.
This is linked to iCloud and has given me the @me.com and @icloud.com email addresses as well.
Both iMessages and FaceTime recognise these as different IDs.
It seems I can't add people to Favourites (or not as I expect to add them - the one I tried has several possibles I an expected to list them as a person).
Nor can I use the Add Email button.
I am not sure where to go next with this.
7:13 pm      Sunday; January 5, 2014
  iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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