The ordered book did not arrive

my bookorder was registered with apple and payed Oct.5th and sent a few days later.
but did not arrive.
how can i contact apple to find out what happened.
my guess is that i gave a mailbox number as adress and UPS wants a real adress.
trying to contact apple i created a mess, i could not remenber my apple ID and automatic
answers could not locate me.
so i created a second registration to enter apple support and come to this forum.
i wish to speak to a real person at apple and don´t know how to find the right tel.number.
iam living in spain. THX tt.

this is a user forum - possibly someone will have an Apple phone number in Spain but probably not
the Apple page with help and a forum to request assistance is http://www.apple.com/es/support/photoservices/shipping/
And this page discusses shipping options - http://www.apple.com/es/support/photoservices/shipping/
LN

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
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