The payment was made TWICE by mistake

the payment was made TWICE by mistake. What should i do then? i chose the yearly plan with a monthly payment

This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

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This message came up. The pdf was made in acrobat on March 23,2014. It worked fine that day twice.

This message came up. The pdf was made in acrobat on March 23,2014. It worked fine on that day 2 different times. Now it says that there is something wrong. You can read the message if you click on it and pull down the little boxes that I scrunched up so you could read what is wrong. This file is my son's Eagle Scout workbook and we need it. Thank you for any help .

<Moved to Acrobat forum>

HT1918 i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fi

i have recently moved from the uk to australia and cancelled my uk debit before the payment was processed for songs i bought in itunes. i have tried to edit my billing info with australian debit details but the site says 'invalid card' how can i fix this?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Is there a way to find all highlights made in the macbook ibooks library in the case that you cant remember the book in which the highlight was made?

Is there a way to find all highlights made in the MacBook iBooks library in the case that you cant remember the book in which the highlight was made?

Some things that might help:
1. Only the most recently used apps actually occupy memory (used to be the most recent 4, but may have changed in the latest iPhones). After 4 (or so), IOS writes them out of active memory, as it does for even the latest 4 if there's no activity for a long time. So the business of closing all the open apps, apart from the most recent ones doesn't make a difference. Tis article has a good explanation:
http://www.speirs.org/blog/2012/1/2/misconceptions-about-ios-multitasking.html
2. There are settings about background app activity that might help:
- Settings, General, Background App Refresh controls which apps can update their data in the background
- Settings, Notifications controls which apps can tell you things, which they have to wake up to do.
- Settings, Privacy, Location Services controls which apps monitor your location - another activity that uses resources
Hope some of that helps

Letter-Spacing is different if I open my file at another Mac of us (Value is at both mac 0, but the text is longor), and if I cklick into the text-box, Illustrator says that the file was made in an other Version of Illustrator. We have on all macs the sam

Letter-Spacing is different if I open my file at another Mac of us (Value is at both mac 0, but the text is longor), and if I cklick into the text-box, Illustrator says that the file was made in an other Version of Illustrator. We have on all macs the same system, os 10.8.3, cs6 and UTC4. And of course we`re using exactly the same font....

Packpool,
I believe the first thing to do is to update to 16.0.5.
Adobe - Illustrator : For Macintosh

TS1717 itunes won't start because it says the folder was made in newer version, what should be done?

itunes won't start because it says the folder was made in newer version, what should be done?

If you haven't deliberately tried to downgrade iTunes then it is possible the library is corrupt. This approach should work.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

HT1918 Iv previously used the same card to purchase an app without any funds, the payment was declined, however there is funds now and the same card will not be accepted as a legitimate payment method?

Iv previously used the same card to purchase an app without any funds, the payment was declined, however there is funds now and the same card will not be accepted as a legitimate payment method?

Use gift cards.

I am trying to open a previous completed project made on premiere pro CC 2014. i am getting a message that says the project was made on a newer version and cannot be opened on my new computer. However i made the older project on the same premiere pro CC 2

I am trying to open a preciously completed project mad eon premiere pro CC 2014. I purchased a new computer and downloaded the same premiere pro cc 2014. However when i try to open my old project it says the project was made on a newer version and cannot open.
that makes no sense...i downloaded the same version of premiere pro CC...help please!

Hi,
Seems that you don't have the most recent version installed right now. After launching Premiere Pro go to Help > Updates and check if any updates are available.
Thanks,
Rameez

I signed for a year last week, the payment was confirmed, but my accout was not updated. How should i proceed?

I signed for a year last week, the payment was confirmed, but my accout was not updated. How should i proceed?

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

I am not doing it in ITunes, but i did down load the song from ITunes. I loaded the song on to my Nano, but in my menu selections it doesn't show the song or the artist in any search format. However, when i plug in my nano to my PC I see the Nano library on my PC drive listings and that song and artist are there. I can click on the song and it will play in Windows media on my work PC. I did notice that the format for most all the songs in my library on my Nano are MPEG - 4 audio Files.
Thanks for your help, Mel

Ayee payment was made to my account that I wasn't aware of and need it to be remove can you fix my problem?

Ayee payment was made to my account that I wasn't aware of and need it to be remove can you fix my problem?

We are all itunes users just like you.
Contact itunes support.

Altough the payment was done my CC is expired!

Altough the payment was done my CC is expired!....Muse won't start!

Adobe contact information - http://helpx.adobe.com/contact.html
-and Adobe Knowledgebase http://www.adobe.com/support/
http://www.thermalexposure.com/2012/10/17/adobe-creative-cloud-subscription-renewal-troubl e/

HT4623 This is the message I get when u try and install it. The update was made available at around 11 a.m today Wednesday September 18th I am on a wifi network and i took the time (about 20 or so minutes) to install, it seemed like everything was install

This is the message I get when u try and install it. The update was made available at around 11 a.m today Wednesday September 18th I am on a wifi network and i took the time (about 20 or so minutes) to install, it seemed like everything was installing but after the long installation wait it wouldn't allow me to download it

I had better success doing this:
Download iTunes 11.1. Connect your device to your computer and open iTunes. Select your device under the Devices heading in the iTunes' sidebar. Click on the Summary tab in iTunes' main window. Click on the Update button.

I purchased the creative suitte for teams 4 days ago and still waiting the activation to download de package, on my account still appear a message saying (pending) And the payment was do correcty. I didn't receive any information about it.

I purchased the creative suitte for teams 4 days ago and still waiting the activation to download de package, on my account still appear a message saying (pending) And the payment was do correcty. I didn't receive any information about it.

Moving this discussion to the Creative Cloud forum.
360medlink if you are facing difficulties with your account then please contact our support team directly at Contact Customer Care.

Payment was made with requested info changes, but my Skype, still shows Action Alert

Skype stated that date on my credit card (for annual auto payments) was ending. 3 days ago I entered required info re: my updated card (good to 07-1 and paid. Soon as I paid, message from Skype appeared, saying they'd send me an email. That has not arrived; also, when I get into my Skype, message is still there re: immediate action required, my card was running out before next auto payment in September. So what happened to my payment????

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

The payment was made TWICE by mistake

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