The phone keeps dialing itself

and (understandable) leaves a blank voice message.  The provider dials my cellphone (innocently claiming that there is a new voice message.  When I listen ,it is just blank . This has been occurring maybe 20 times a day since I refilled the prepay sim card last week.
The BB specialist of that provider says I must wipe clean the phone (again).  Must I?

Hello BBasner,
Before making any changes have then confirmed that the call was made from your own phone number? Commonly when you dial your own number number it gives you the option to check your voicemail not leave a voicemail, have you tested calling your own number? 
Thank you.
-HB
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