The phone screen is black and is saying that the screen is locked

oOn a 4s phone the screen is black and saying the screen is locked how do i fix?

Hi Cindy,
It sounds like you may have a passcode on your iPhone. Does it say anything else or have you tried entering the passcode? The article below provides more details about passcodes and tips for using them, including what to do if you forgot or can't remember your passcode.
iOS: Using passcodes
http://support.apple.com/kb/ht4113
-Jason

Similar Messages

I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well.

I have an iphone 4s that is having display issues. If I turn the phone on, it vibrates to acknowledge it successfully turned on but the screen stays solid black. I can plug the phone into my computer and itunes will recognize the phone as well. However, itunes can not do anything with the phone because the phone is locked and I can not unlock the phone because the screen is black.
>CURVEBALL!!!<
The screen does work though! Through trial and error along side a little troubleshooting, I was able to figure out that the screen will cut on after the phone dies completely. The phone has to die completely with no battery power left. Then if I plug the phone into a charge and wait a while for it to charge, the phone will turn on like nothing was ever even wrong with it. I charge the phone up to like 30% and turn it off then bam the phone turns on but the screen is solid black again.
I am currently in the process of waiting for the phone to die and when I turn the phone back on I am going to completely remove the auto-lock and lock code off of the phone for the time being.
Any other suggestions? Please help!

Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement.

When I open my internet and go to say Macys and try to bring up all pages for handbags, the screen goes black and it returns to the screen that has all my icons on it. Why and how do I fix?

When I open my internet and got to say the Macy's website and try to bring up all pages in the handbags dept, the screen goes black and it returns to the screen that has all my icons on it. Why?

Safari is crashing.
Try a reset:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.

Firefox freezes the computer for about 20-30 seconds (not even Alt+Tab works), the screen blinks black and then it shows the desired page. Does that several times at the beginning, then sort of stabilizes.
This happens even if I simply hover the mouse over bookmarks, not even opening a page.
And waiting for this to happen some times or closing and re-opening seems to make it work ok again.
I've already disabled almost all add-ons (I'm using only one for Flash and NoScript right now), reinstalled Firefox (8.0.1), restoring only the bookmarks from an older version.

'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

HT201210 every time i want to update my phone, i see an alart message saying that the firmware file is corrupted...what do i do now....i am using 5.1.1 and it is jailbroked.......i face the same problem while restoring......plz help.....TOUFIQ

every time i want to update my phone, i see an alart message saying that the firmware file is corrupted...what do i do now....i am using 5.1.1 and it is jailbroked.......i face the same problem while restoring......plz help.....TOUFIQ

Jailbroken phoned are not supported here. Anything could be wrong with it - it is jailbroken.

My screen is black and i can hear the sounds on my iphone 4s - what should i do.

my screen is black and i can hear the sounds on my iphone 4s - what should i do. i have tried to restart and i still doesnt work

I had the same issue with my 2008 iMac and Apple support walked me through the fix yesterday...
1. Shut the computer down by holding the power button for 10 seconds
2. Restart the computer and press shift at the same time until you see the progress bar start moving
3. Once you reach the point where your screen goes dark and you see the cursor, type the first letter of the username for your computer, then hit Enter, then type your password, then hit Enter.
4. After a moment, you should see the spinning beach ball
5. Your screen should then move on to something along the lines of "Completing OSX Installation" (I can't remember the exact wording). Let it finish. After that it should go to your normal desktop and the issue should be fixed. (If your screen goes pitch black during this process, hit the space bar. I thought it wasn't working, but the screen was just sleeping).
Apparently it's an issue with an automatic update that never quite got past the login screen.
Hope this helps!

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

My iphone 6 screen is black and is unresponsive to home key or lock button.

My iphone 6 screen is black and is unresponsive to home key or lock button. Phone is powered on and will ring, but no display. I have tried powering it off, but it will not respond. What do I need to do?

Hey stayhome4boys,
If you are having an issue with seeing only a black screen on your iPhone, I would suggest that you troubleshoot using the steps in this article -
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Start with the section titled If you see a solid color screen (black, white or blue)
Thanks for using Apple Support Communities.
Be well,
Brett L

My iphone4 has been stuck on the connect to itunes logo for a few hours.I connect it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes.I'm afraid that if I restore it I will loose everything help

My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!

AT this point whatever data you have on yoru phone is already gone since it is in recovery mode.
However you can restore from your backup, when your phone reboots from recovery.
YOu do have a backup right?

HT1222 Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

Hey, I've tried to install the new iOS 7.1 but it says that the installation cannot be completed and doesn't say why. I have more than 50% battery left but it still doesn't work, help?

It probably means you don't have enough available storage on your phone. It takes space to store the download - THEN unpack it. Best method is to use a computer with iTunes (This allows you to back up on your computer as well).
PLEASE: Do not purchase iCloud storage space - this will not give you more room for the iOS 7.1 installation.

I just restarted my iphone and it says that the activation server cannot be reached...what do i do?

I just restarted my iphone and it says that the activation server cannot be reached...what do i do?

I have had the same problem. Try and try again was the advice from my telecompany. I did and eventualy it worked. With my phone i had to try for five hours. With the ipad it was faster.

I am trying to move a pdf file onto my iPad2, and it says that the device is not connected or has stopped working. But Windows 7 recognizes the device and I can see my pictures. Same thing happens when I try to put music onto the iPad.

I am trying to move a pdf file onto my iPad2, and it says that the device is not connected or has stopped working. But Windows 7 recognizes the device and I can see my pictures. Same thing happens when I try to put music onto the iPad.

When in iTunes on the computer,my our ipadmshould show under devices.
Click on your ipadmunder devices then go to music at top center of the iTunes window, check what you want to sync for music. You need to set it to a folder if I remember which would have your music in it you want synced.
Same with PDF files.....there should be an option for data or even PDF files at the top center area of iTunes when the iPad is clicked under devices.
If your iPad does not show or you cannot click on it under devices which is in the leftane of iTunes, the iPad is not being seen by the computer.
Try unplugging the USB cord from the laptop then give it a few and see if the computer picks it up.

When i try to do a software update, it finishes and then says that the update cannot be saved because it has probably been corrupted during the download. This has happened a number of times and i do not know why, any help?

When i try to do a software update, it finishes and then says that the update cannot be saved because it has probably been corrupted during the download. This has happened a number of times and i do not know why, any help?

asifmanzoor wrote:
i have 10.7.2, this download is 10.7.5
Are you Downloading it from here > http://support.apple.com/kb/dl1582
asifmanzoor wrote:
yes, i am using wifi
1) Turn your Wi-Fi router OFF... wait 30 seconds... Turn it back ON.
OR...
Do not use Wi-Fi and connect Directly to your Internet via ethernet cable.

HT4913 i am trying to get my computer and my wifes computer on my itunes match. i did the add a computer function and it says that this computer is already associated with an apple id...if you use itunes match with your apple id etc for 90 days...please

i did the add a computer function and it says that this computer is already associated with an apple id...if you use itunes match with your apple id etc for 90 days...please explain. is this going to screw my wifes account up?

If you both have seperate iTunes Store accounts then basically, yes, it is going "screw up" your wife's account.
iTunes Match is designed as a single-user service which is associated with one and only one iTunes Store account ID. If you have subscribed on your account and want to activate the service on another computer that is already signed in with an account the present account must be signed out and then iTunes signed into your account. This means the other computer will have complete access to your account and will only be able to make purchases on your account. iTM is not designed to be signed in and out at will. If she has apps purchased with her iTunes Store account they will not be able to be updated.

I am trying to change my email address for an Apple ID and it is saying that it is already in use. I then sign in with that Apple ID and it says that the account is not set up yet, I don't want to set up the account, but I do want to use the email address

I am trying to change my email address for an Apple ID and it is saying that it is already in use. I then sign in with that Apple ID and it says that the account is not set up yet, I don't want to set up the account, but I do want to use the email address in my original Apple ID! HELP!

Welcome to the Apple community.
Once you have created a rescue address, you cannot delete it, nor can you change it to the same address as used by your ID. There are numerous providers you can get additional email addresses from, such as Hotmail, Yahoo, Google etc etc.

The phone screen is black and is saying that the screen is locked

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