The phone turns off suddenly

even when it is still loading, the phone turns off and I can only restart it by plugging it into an outlet to recharge

Have you tried a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.

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I have an iphone and i was sending a multimedia message and all of a sudden the phone turned off and will not turn on.We have been charging it for almost half an hour or more and it still hasnt turned on. How do we fix it?

I have an iphone and i was sending a multimedia message and all of a sudden the phone turned off and will not turn back on. We have been charging it for almost half an hour or more and it still hasn't turned on. How do we fix it?

Wine, were you charging over the USB Connection or AC Power? We've found in our organization that at times not enough power is generated over USB to recharge it in situations like this...I quote from the email of a fellow technician that i just received today...
I’ve had a couple of users up here bring their iPhones to me so dead that the phone was unresponsive, no matter what we did. One thing that many people do not realize is that the iPhone (iOS devices in general) have power management in them. The power management appears to be set up so that the device will not power on at all until the battery is at a certain minimum level. If the user will plug the device into the power adapter, not a USB port on a computer (laptops especially), and leave it for about an hour, maybe longer, the device will come back to life.
The reason I say they have to use the power adapter is because the USB port is not high enough power to bring the charge up fast enough for the battery to come back out of “hibernation”.
Each time I have had the users do the power adapter plug in, and leave it for a couple of hours, the devices have come back to life
Hope this helps

Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the

Hi, I'm trying to shut down the phone in the normal way (the Sleep / Wake button and hold down on the Close tab) turns off the display after a while yet, but the phone turns off completely opens up the phone to come out after the apple logo .. What is the reason I'd appreciate if you help how to fix it ...pleasa help me

Doing those doesn't turn off your phone?
As stated hold down the top button only until you see the red slider to power off your phone.
If that doesn't work then take it to Apple and see what they say.

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on

My phone crashed and has an icon showing a usb cable and the itunes emblem. when I connect to itunes it does not recognize my phone and treats it as just iphone. when I try to restore about 9 to 10 minutes into the restore the phone turns off and then on and then loses the connection with itunes and at the end of the download it just asks me to restore it again.

Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808

Ato restore my iPhone it turns off on me. I try to reboot it and it does the same hing. When I click on restore on the computer, the phone turns off in he middle of the file extraction. What do I do now?

I cant seem to restore my iPhone it. I try to reboot it and it goes to a connect to iTunes screen. I connect the phone to the computer and when I click restore in iTunes, the phone turns off in he middle of the file extraction. What do I do now?

Restore as a NEW device. Don't use backup at all. Your backup may have corrupt data causing the issue.

TS1631 The question wasthe phone is under water - not muffled nor low sound. It is getting regular that mine and others I know get the sound distorted as though it is under water. I have reset the phone, turned off wifi (Apple said do this). What can be

The question was the phone is under water - not muffled nor low sound. It is getting regular that my iPhone 4S and others I know get the sound distorted as though it is under water. I have reset the phone, turned off wifi (Apple said do this). What can be done?

Meg St._Clair
Thank you. I rang Vodafone and although they were not too technical - they suggested my speaker was broken and was probably interfering with the microphone sound out as well. So thank you for the clue - I must admit to not thinking of ringing my carrier supplier. Thank goodness for two things - it is intermittent and I am due an upgrade phone in 6 weeks. I can manage till then I hope with the watery sound from time to time.

The screen turns off suddenly full black

Hi,
Have a problem with my screen she turns off suddenly full black for nothing.
John

The question is "when does the screen go black"?
Is it black when you are looking at it, or when it's up to your face? If the latter is the case, thats the way it was designed. The proximity sensor turns the screen off so your cheek does not terminate or make other changes during a call. The sensor is located directly above the screen. Make sure the case, if you are using one, does not block it.

Appeaers a message that battery is too slow and the phone turns off

When the battery is yellow since today appears a massage saying that the battery is too slow and the cellphone turns off! Whats going on? Before, it could have the battery in red buy never turned off :s i need help please. Ah! The emails are taking hours to arrive! I have the 9300 and im too upset!

This tends to indicate some rogue app running in the background or an email stuck in the outbox constantly trying to send.
Reset the device by pressing and holding the home and power buttons until the white Apple logo appears.
Check the outbox for all email accounts configured on the device to ensure no messages are "stuck".

My iphone 4s suddenly turned off and never turned on, was that a malfunction? why did the phone turned of suddenly?

My iphone 4s suddenly turned off and when i tried to turn it on, the power button didn't work. I just wondering if it was normal or maybe there were a defect on my phone. this is the 4th day since i bought it and this is the first time that it turned off and never turned on. should i need to replace it or ask an assistance?

See Here for
Frozen or unresponsive iPhone
Try this First... You will Not Lose Any Data...
Turn the Phone Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... (But can take Longer...)
Release the Buttons...
Turn the Phone On...
http://support.apple.com/kb/ht1430

My iPhone 5 has really sporadic battery percentage that jumps all over the place and every so often the phone turns off

Hi guys!
I'm having trouble with my iphone 5, the battery percentage jumps all over the place. It will be down at 14% and then I plug the charger in and it jumps to 50%, it jumps around without me plugging the charger in. Today it actually turned off twice and had the red icon to plug it in and when I plugged it in it had turned straight on and was at 27%.
Any ideas what could be causing this? Its really annoying because when I'm out I'm not really able to rely on the battery indicator being correct.
Any help would be greatly appreciated :)
Russell

Hi Boris,
That sounds really similar! I'm not sure what to so about it, I bought a mobile battery pack to charge my phone while I'm on the go as this seems to make the percentage instantly jump back up again. If I don't get any ideas on here ill probably take it in to an apple store and see if I get any joy there. I'll let u know the outcome if I do go to a store, maybe I can at least buy one at a reduced rate or something. I got my iphone 5 on the day of release so I'm outside warranty too :(

Restore iphone 4 to install the ios 5 but something went wrong while doing back up and whenever i connect the phone to itunes theres an error and the phone turn off after 1min

hi guys i just downloaded the ios 5 and while it was doing back up something went wrong and everything were stopped and shows me a message as an error msg and now whenever i connect my iphone 4(32g) to itunes after 1min it goes off and the battery full and the same thing happend again and again can u help me guys plz i only see connect to itunes on the screen no options even

by reset option do you mean the DFU restore? worked for me, have you tried that?
if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update.

My iphone 4 wont turn on unless its on charge, but i need ios 6 update? whilst its on charge it says i have to connect to itunes but the phone turns off before i have plugged it in the computer

NEED HELP UPDATING
MY PHONE WONT TURN ON ONLY WHILE IT ON CHARGE
BUT I NEED IOS 6 UPDATE

Hello, chloea_2012.
Thank you for using Apple Support Communities.
Here are a couple articles that will help troubleshoot this issue.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you receive any error messages while updating your iOS device, this article provides some helpful troubleshooting steps.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Regards,
Jason H.

Why does my iphone 4s not display the correct battery percentage? it can get really annoying if it turns off unexpectedly and after that another problem occurs with the phone turning off and on repeadtly

My iphone 4s recently started shutting off and on unexpectedly when updating a whole load of snapchat story's on my feed. However i also have a problem with the battery percentage, i've tried everything with it experimenting all most everything. i even changed my battery twice and i still don't know what to do
someone please help me

Hi 3Kadzo,
Welcome to the Apple Support Communities!
I understand you are having some concerns about the battery usage and percentage displayed on your iPhone 4s. I would suggest the troubleshooting steps in the following article to help isolate and resolve these issues.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
I hope this helps,
-Joe

I was on FaceTime on my iPhone 4S, then my screen when green and the phone turned off and on... Why?

Does anyone know why my iPhone 4S did this?

The device will shut down when the software detects potential danger to the hardware. Can either be potential or real danger. Device shuts down to protect the hardware.
Please restart the device and give it another go. If you continue to hiave this issue you may consider restoring your device back to default settings.
Good luck.

Why does battery suddenly go to 0 and phone turn off?

I have an iPhone 5 and noticed the following. My battery is showing 30% or more; I start taking photos (with flash) and all of a sudden (within minutes) the phone turns off as if it was completely discharged. I plut it in, and within 5 minutes the battery is showing 40%. The fast charge time and the very unexpected turn-off make me think the battery wasn't really at 0. Am I wrong - could a few flash photos drain a 30% battery to 0, and could an empty battery charge up to 40% in a few minutes (being plugged into a car charger)? Or does my battery need to be recalibrated somehow?

I found out that after it shuts off, the first time I hold the buttons, it shows a charge symbol and doesn't turn on. But if I hold the buttons again, then it does boot! Unfortunately, it then shows 4%, not 30%. I let it run down again, plugged it in the wall for 4 hours like you said. Let's see what it does now. It's just weird how it unexpectedly shuts off long before it gets to 1%.

The phone turns off suddenly

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