The picklist field //BTCATEGORYFIRST/CAT01 has no valuehelp descriptor
Hello everyone,
We are freshly starting our development system for CRM7 Service.
I have configured Categorization Schemas for service request and I have the following dump :The picklist field //BTCATEGORYFIRST/CAT01 has no valuehelp descriptor.
I have read some OSS Notes about the error "The picklist field //BTCATEGORYFIRST/CAT05 has no valuehelp descriptor" but it cannot be applied to our system as category 01 exists in our service request view.
Furthermore, when creating service request in a standard business role (servicepro), the dump does not occurs.
It only occurs on our specific business role that we have copied from the servicepro.
Would anyone has a solution for this error?
Best regards,
Anaïs
Dear Samantak Chatterjee, Arjun Pawar,
I did look at the notes given, they are either not valid for our release or did not change the dump after implementing the steps.
We have created enhancements for the views and here are the details:
Composant name: SRQM_INCIDENT_H
Page: INCIDENTHEADEREF
Component usage: CRM_SRQMIncidentH
Object type: CRM_SRQM_INCIDENT
See below the screenshot of technics details for the process type view and then for the search view.
I am not sure the problem comes from Categorization as, for some other process type, we do not have any schemas linked but the dump still occurs.
I am going to log an OSS call and will provide with their information.
Best regards,
Anaïs
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