The Playbook great hardware and os made useless by RIM

This is me ranting as I spent £400 on a blackberry playbook great hardware and os is impressive but you cannot do much on it becasue:
To this day the Native SDK is not available.
RIM them seleves have mentioned that they need more apps for the playbook and when IM+ requested approval of their app they are still waiting now close to 3 months.
EA Games are laughing at you, they have developed many games for apple and only three for playbook.
You guys at RIM should be sacked and get people that can do their jobs.
And why are you not clear if the Playbook has GPS, yes or no simple answer.
I used to be a huge Blackberry fan, but I think that they are going down. I cannot recommend this product to anyone which makes me feel like a fool for buying it myselve.
Regards
Tahid (personal content removed)
RIM please sack people in your company for there incompentancies.

grissom, are you saying that RIM is still supporting the Playbook? I had no idea!
Well, I missed out on Betamax. No one in my family ever owned a Tucker. But I'll be able to tell my grandchildren that I once owned a Playbook...

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Should my Computer shows as a device on the Control Panel\Hardware and Sound\Devices and Printers.

Should my Computer shows as a device on the Control Panel\Hardware and Sound\Devices and Printers.
Should it? I have an HP p6653w w/ a c7280 all-in-one printer.
My computer is showing as a device with 'trouble' and it says it has NO driver for it.
What would happened if I removed that device? Would I again lose the ability to print ??

Do you have Windows 7? If so it is normal for the computer to show up in the "Devices" list. I would suggest you do not delete it.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

RIM needs to look at the Playbook registration process and followon support

First, this post is NOT about the pros/cons of the Playbook.
Second, it is NOT about the quality of support I received, which was very good.
It's about the Playbook registration and the need for support during or right after that initial registration, as I experienced yesterday. It's a it of a story, but necessary to understand what I went through.
I have a PB-32 I setup last December, and did not need help during the registration. That PB was to goto my wife as I also have an HP Touchpad. Then the 64gb PB went on sale and it was too good to pass up. The 64 was going to my wife and I would get the 32 after setup and transfer of her stuff, some of that process is the subject of other posts.
During the IPL of the 64 where it asked for Country, I ran into communications problems and RIM's page would not load. Others had the same problem, so I believe the site went down for a short while, as it came back an hour later. When that cleared, it asked for the usual info, specifically my Email address. So, since I wanted to put her 64 on her account, and later CHANGE the 32's email to mine, I re-registered her as a new account.
Couldn't do it. Duplicate account exists. So I called general customer support too find out how to change the email registration for the 32 from the wife's to me, so I could register the 64 to her. The automated help line wanted the serial # before anything else. But the s/n on the 64 beside the USB/HDMI ports is unreadable small, and it wasn't up to see it on screen. So, in desperation, I keyed in the 32 s/n. That worked.
Now she could help, but not!
News Flash. YOU CANNOT CHANGE YOUR INITIAL REGISTRATION INFORMATION. Anytime ever, for any reason.
The only way to re-register the PB is to first do a security wipe and start over. Yeah, right. The thing is, the old registration remains in the system, and will not allow you to register another PB as a new registration using the same Email account.
The second dumbest thing I ever heard. If you sell your PB after a wipe, you will not be able to register a new PB with your same email account. If you change ISP and get a new email account, you can't change your PB registration to it either. I ended up registering the 64 to me, and leaving the 32 registered to the wife, not quite right, but acceptable.
IPL of the 64 took over 2 hours!!!!
Next, the 64 kept dropping the WIFI every minute or so for 2 - 3 minutes. The 32 and Touchpad sitting beside it kept motoring on. The WIFI signal strength on the 64 was low, about -87 to -93db, the 32 was about 5 to 10db better, so maybe there's a hardware problem. So I called support again, but this time the 90 day support line. This time I had the 64's s/n so I entered it in prior to getting a human contact. First thing asked for.... the serial number. So why key it in in the first place? Then my name. OK, but he could not find my registration info.
Well maybe it takes over an hour for RIM to post the data, but no, the INITIAL REGISTRATION DOES NOT TRANSFER TO THE 90 DAY SUPPORT DATABASE. Ya gotta register for it separately. Third dumbest thing.
Sensing a bit of desperation in my voice, he offered to register me over the phone, otherwise I got to do it online.
So we continued... next question "What city do you live in?" Toronto, Ontario.
"What country is that in?" Keep in mind RIM is a Canadian company in Kitchener Ontario, about a 2 hour drive from Toronto. My question to him was "What country are you in?" The reply.... "Central America." Yes he had a bit of accent but that's not unusual in this country. You would think that part of the RIM support staff orientation training would include a bit of Canadian and world geography.
Finally the registration is done, but not quite. The system will send me a confirmation email, to which I need to respond before we can continue. Five minutes later, the email is there, and I respond. First thing the confirmation page asks for.... My email address. OK back to the support guy.
Can't find my registration. We waited about 10 minutes and finally, he asked, "what is the problem?" No, my reg did not come up on his screen. I explain the dropout problem, but at that time it was up and running. The fix was to delete all my WIFI profiles (just the 1 here) and reset the PB. Then connect and save the WIFI profile. That did seem to help, as the 64 stayed connected for over an hour before it dropped out for a minute. I'm going to get a new and better WIFI router. I was on the phone for an hour and 10 minutes this time, of which, only 15 minutes was problem definition and solution.
I'm not going to pontificate what RIM needs to do to, but it needs to do something about a user changing his registration data after the fact and needing only the initial registration data to qualify for the 90 days support. And it needs to transfer that registration to the support line real fast, as the IPL and immediate setup are potentially the most problematic.
Oh, and make the serial number large enough to be seen by a 67 yo with glasses.
Done
jgb

Agree it is a pain in the but I know that you can use the same bbid on 2 playbooks.
Be a Shepard and not an iSheep.

All the playlists I lovingly and painstakingly made have disappeared, but my songs are still there. What gives?

All the playlists I lovingly and painstakingly created have disappeared. I have Windows 7 and have decided NEVER EVER to get another 'update' of ITunes...grrr Help!

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

PlayBook lags and then the screen goes black and does not respond

Hello guys,
As the Subject line summarizes, my tablet was working like charm since the date of purchase, back then in April last year. However, on these days it has been performing weird. It has always been fast and smooth, but since last week it has been lagging and not no responsive to the touch.
To tell you gusy fast and clear, it boots up as normal, fast and smooth, apps open and close as usual. Then it starts to lag, and freezes for one second, responds and freezes again but this time will not respond again and finally the screen goes black and stucks there until I make a hard reset and it reboots normally, until it does it again, and again.
Relevant information:
16GB model, 1.5GB free storage available, sideloaded a few android apps today, recorded a few videos
the device manager software on the pc makes no difference, as the PB will anyway freeze and go all black even if it's backing up or something.
HELP?

Make sure any important data is backed up preferably by drag and drop to a pc.
When it is working properly, try gently squeezing the playbook between finger and tbumb around the black bezel border. Especially either side of the lower sockets. If it goes black it's probably a bad battery or screen contact.
1.5 GB is not much spare storage, by the way. I would never fill more than 75%.

Suggestion for the PlayBook Team

There have been suggestions made and issues identified with the PlayBook on this and other forums. Many of these are understandable with the initial release of a totally new product, new OS, and very limited development time.
My issue is more fundamental: What is the PlayBook supposed to be?
   1) Business Tool?
   2) Entertainment Device?
   3) Smartphone Extension/Enhancement?
It appears that PlayBook is trying to be "all of the above, to all people, and master of none"
The PlayBook was to be my business tool. Unfortunately it currently fails to meet my minimum business requirements. The functionality for the two other uses seems to be limited as well.
It would be helpful if the PlayBook Team conveyed the primary purpose of the PlayBook; and, concentrated development in that direction. This would provide a realistic expectations as to the future use of my PlayBook.

What is wrong with all of the above?
What's the focus of the iPad, Xoom and Tab?
I do believe you'll see it fulfill all three as apps develop and time passes. Obviously right now it's not serving your needs.
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Practical requirment of hardware and software to run small scale industry

Suppose any small scale industry or any chemical plant want to use SAP then what is the requirment of hardware and how much he/she needs to pay to purchase SAP software.
Assume that 5 to 10 workers are working in the industry on Rs.1000 to Rs.3000 as salary and his net profit is approximatly Rs.40000 per month.
waiting for reply.

It's depends on, such as, what country are you talking about?
You can find the documentation about the hardware requirements in the link below
https://websmp210.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000680297&_SCENARIO=01100035870000000183&_ADDINC=011000358700002837782005E&
or you can looking for "B1 2005 A SP01 Sizing Guide" in SAP B1 portal.
Regards,

Failed Hardware and software inventory

My cllientes are all reporting to the console normally, but the inventory of hardware and sotware stopped reporting, validei the InventoryAgent.log and has no error, someone has gone through this problem?

I checked now
and found this log in C:
\ Windows \ CCM \
TEM (badpolicy-sms_001).
instance of CCM_ClientActions
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{21235dbd-076b-422e-8ee1-7209d6ea553a}";
ActionID = "{00000000-0000-0000-0000-000000000101}";
Name = "Hardware Inventory Collection Cycle";
DisplayNameResID = 10001;
DisplayNameResFilename = "cfg_res.dll";
Endpoint = "direct:InventoryAgent";
Message = ""
"<?xml version='1.0' ?>"
"<InventoryMessage MessageType='InventoryAction'>"
" <InventoryAction ActionType='Predefined'>"
"    <InventoryActionID>{00000000-0000-0000-0000-000000000001}</InventoryActionID>"
"    <DefaultTimeout>4838400</DefaultTimeout>"
"    <Description>Hardware</Description>"
"    <ReportType>Delta</ReportType>"
"    <ReportDestination>mp:MP_HinvEndpoint</ReportDestination>"
" </InventoryAction>"
"</InventoryMessage>";
instance of InventoryAction
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{b01205b8-61f4-4c59-8350-20bfb09141f5}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
DefaultTimeout = 600000;
ReportTimeout = 4838400;
Description = "Hardware";
ReportType = "Delta";
ReportDestination = "mp:MP_HinvEndpoint";
InventoryActionLastUpdateTime = "20140522125524.000000+000";
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{b5ef5720-55d9-4512-a4ed-3020b848be80}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "CCM_System";
DataItemID = "{00000000-0000-0000-0001-000000000009}";
Namespace = "\\\\.\\root\\ccm\\invagt";
Properties = "Name, SMSID, Domain, SystemRole, SystemType, LocalDateTime";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{411e6aef-5ca0-488d-ae2b-d34ee8850dd3}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_NetworkAdapterConfiguration";
DataItemID = "{06C255F9-EAED-4F38-82F4-E6FDE797266B}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "DefaultIPGateway, DHCPEnabled, DHCPServer, DNSDomain, DNSHostName, Index, IPAddress, IPEnabled, IPSubnet, MACAddress, ServiceName";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{23b334fc-e73b-4eb0-b1c8-7c6b7a5502eb}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_ComputerSystem";
DataItemID = "{13DE5B44-924E-4DBD-A6A6-CD9FEF84824B}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "CurrentTimeZone, Description, Domain, DomainRole, Manufacturer, Model, Name, NumberOfProcessors, Roles, Status, SystemType, UserName";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{d89986c0-9103-48ec-a0f8-2332f60cf82f}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "NAP_Client";
DataItemID = "{166976A0-E2DA-473A-8BED-A1AA4BB221A6}";
Namespace = "\\\\.\\root\\Nap";
Properties = "description, fixupURL, name, napEnabled, napProtocolVersion, systemIsolationState";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{01663d43-65ae-4d6e-b005-95e1a0aff8a8}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_USBController";
DataItemID = "{18985935-AAB5-4B70-8EBF-EEDA512D1F2E}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "Availability, Description, DeviceID, Name";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{d5196691-b144-4ac6-88f8-14597eee9c8d}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "CCM_PwrMgmtSystemPowerCapabilities";
DataItemID = "{1C450D6D-1BC7-4B2C-9874-D7F4D6B923DB}";
Namespace = "\\\\.\\root\\CCM\\powermanagementagent";
Properties = "ApmPresent, BatteriesAreShortTerm, FullWake, LidPresent, MinDeviceWakeState, PreferredPMProfile, ProcessorThrottle, RtcWake, SystemBatteriesPresent, SystemS1, SystemS2, SystemS3, SystemS4, SystemS5, UpsPresent, VideoDimPresent";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{8c8392bd-cf3f-4b44-9158-afb5d0692588}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_IDEController";
DataItemID = "{1DA32262-A36D-43BD-A37D-6D77B5199620}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "Availability, Description, DeviceID, Manufacturer, Name, Status";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{4d9a261c-b26a-4f99-95c1-ca992140ae10}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "SMS_AMTObject";
DataItemID = "{217357B6-7497-4BC3-A82B-3A216B6207E8}";
Namespace = "\\\\.\\root\\cimv2\\sms";
Properties = "AMT, AMTApps, BiosVersion, BuildNumber, DeviceID, Flash, LegacyMode, Netstack, ProvisionMode, ProvisionState, RecoveryBuildNum, RecoveryVersion, Sku, TLSMode, VendorID, ZTCEnabled";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{3aa2d241-f228-4ef6-b76a-5c1b43b60bd8}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_VideoController";
DataItemID = "{2202EC91-6E30-4E0A-889E-9B7E3EC4AC3A}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "AdapterCompatibility, AdapterDACType, AdapterRAM, CurrentBitsPerPixel, CurrentHorizontalResolution, CurrentNumberOfColumns, CurrentNumberOfRows, CurrentRefreshRate, CurrentScanMode, CurrentVerticalResolution, Description, DeviceID, DriverDate,
DriverVersion, InstalledDisplayDrivers, Name, NumberOfColorPlanes, SpecificationVersion, VideoMode, VideoModeDescription, VideoProcessor";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{09357918-ec3d-4702-9498-91e0bcfa6b77}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_DiskPartition";
DataItemID = "{25886B11-C30D-4110-9D40-AE5E86AE5425}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "Access, Bootable, BootPartition, Description, DeviceID, Name, PrimaryPartition, Size, SystemName, Type";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{1271646c-9907-42f3-bb09-cdd99772476e}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "CCM_LogicalMemoryConfiguration";
DataItemID = "{285A50A9-8811-4CE1-A95B-97D70EDAD4B5}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "Name, TotalPageFileSpace, TotalPhysicalMemory, TotalVirtualMemory";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{22d31e95-3950-42ce-a84e-0cf95ab644cc}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "CCM_RecentlyUsedApps";
DataItemID = "{293972F6-5A12-491B-8DA4-F42AE76414A5}";
Namespace = "\\\\.\\root\\cimv2\\sms";
Properties = "AdditionalProductCodes, CompanyName, ExplorerFileName, FileDescription, FilePropertiesHash, FileSize, FileVersion, FolderPath, LastUsedTime, LastUserName, msiDisplayName, msiPublisher, msiVersion, OriginalFileName, ProductCode, ProductLanguage,
ProductName, ProductVersion, SoftwarePropertiesHash";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{f15937a3-ddbd-4817-884e-380d742eb449}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_TSIssuedLicense";
DataItemID = "{29F5CC1A-C837-482F-BA52-F36D5080B0BB}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "ExpirationDate, IssueDate, KeyPackId, LicenseId, LicenseStatus, sHardwareId, sIssuedToComputer, sIssuedToUser";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{01c06977-c9a1-4e6c-a374-09afeaaa0282}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_SoundDevice";
DataItemID = "{2B63E5E2-6536-49B8-8A9E-A2483F5E4118}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "Availability, Description, DeviceID, InstallDate, Manufacturer, Name, PNPDeviceID, ProductName, Status";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{567defe7-6d47-4067-9916-4ad156a251e2}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "SMS_Windows8ApplicationUserInfo";
DataItemID = "{2D702D96-DC23-4382-922C-22FA75242079}";
Namespace = "root\\cimv2\\sms";
Properties = "FullName, InstallState, UserAccountName, UserSecurityId";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{2f9966d5-ddf6-4783-aa2c-b2669d47e8de}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "Win32_MotherboardDevice";
DataItemID = "{2FA8DCE1-A297-46A3-88C6-C4B483AB5856}";
Namespace = "\\\\.\\root\\cimv2";
Properties = "Description, DeviceID, PrimaryBusType, RevisionNumber, SecondaryBusType, Status, StatusInfo, SystemName";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{3ca8cfc0-890a-4de1-9ea5-e2129ee4be5f}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
ItemClass = "CCM_PwrMgmtLastSuspendError";
DataItemID = "{3237A1DC-A306-4AD7-A33D-39AB24AAF76A}";
Namespace = "\\\\.\\root\\CCM\\powermanagementagent";
Properties = "Requester, RequesterInfo, RequesterType, RequestType, Time, UnknownRequester";
Timeout = 600000;
instance of InventoryDataItem
PolicyID = "{ddd86c63-8305-4b33-a4ff-37585240a232}";
PolicyVersion = "7.00";
PolicySource = "SMS:001";
PolicyRuleID = "{a782af93-6e65-4b11-9e20-f8d62e5026e4}";
PolicyInstanceID = "{c7ffacdd-eda5-43c7-8770-b66b1d2f6269}";
InventoryActionID = "{00000000-0000-0000-0000-000000000001}";
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HT201272 I have tried several ways to transfer my itunes library and Playlists to a new computer. I get the music library but not the playlists. Can you advise? 2nd I purchased 21 new tunes yesterday on the new computer worked great but when I made a disc

I have tried several ways to transfer my itunes library and Playlists to a new computer. I get the music library but not the playlists. Can you advise?
2nd > I purchased 21 new tunes yesterday on the new computer> worked great> but when I made a disc to transfer the playlist. I get the music but no album info just 1,2,3,etc. So I have signup both computers to share thinking that would work. But no to that also.
Please advise.
Thanks,
Bob

Copy the entire /Music/iTunes/ folder from old computer to new computer.
See this -> http://support.apple.com/kb/HT4527

HT201335 OK, so I have the 1st generation iPad. There is an AirPlay symbol, near the music symbol. Is this useless? If I enable it, what does it enable? And, what technological advances were made over the last 2 versions that have made my iPad 1, obsol

OK, so I have the 1st generation iPad. There is an AirPlay symbol, near the music symbol. Is this useless? If I enable it, what does it enable? And, what technological advances were made over the last 2 versions that have made my iPad 1, obsolete?
Thanks for the enlightenment!
Jeff

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

HT204266 I am trying to connect a blackberry playbook to the Mac. I have OS 10.5.1 and it says I need OS 10.6. Is that a free update or do I have to purchase a new OS? I just want to load music on to the playbook.

Trying to connect a blackberry playbook to the Mac. It says I need OS6. Is that a free update or do I have to buy a whole new operating system? Just want to download some music to the playbook. Also, is it possible to use a iTunes card directly to the playbook and bypass the Mac? Thanks for any info you can provide.

The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list. The App Store which is required to download 10.7 or 10.8 is part of the 10.6.6 update.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0

I recently bought an Ipod touch 2nd gen, (Ebay). It's in great shape and seemed to be wiped clean. When I connect (via windows computer) to Itunes with usb cord the Ipod icon shows, but the only function you can do is eject. When its in the upper right h

I recently bought an Ipod touch 2nd gen, (Ebay). It's in great shape and seemed to be wiped clean.
When I connect (via windows computer) to Itunes with usb cord the Ipod icon shows, but the only function you can do is eject. When its in the upper right hand corner and you click on it all you get is a done button, when it's in the side bar right click and your only option is eject, left click has no effect. If I go to "file">devices it's as if there are no devices connected.
I purchased a song with Itunes on the Ipod itself, and it transferred to my library on the computer automatically .
I have an Iphone 5 and a nano that are still functioning with Itunes thru computer so I'm thinking the issue is with the Ipod touch. I've reset it several times, rebooted it, with no change.
nothing on the internet has helped, I called tech support and got disconnected. Should I take it to a retail store? I just don't know where to go next, I'm of course willing to pay for tech or repair. looking for suggestions.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod nano 7th gen no longer shows "Playlists" in the music menu. No changes made other than deleting one and adding one playlist to those synced. Synced fine in late February. Not working as of 3/7/2014.

My ipod nano 7th gen no longer shows "Playlists" in the music menu. No changes made other than deleting one and adding one playlist to those synced. Synced fine in late February. Not working as of 3/7/2014.

I would either say that the iOS is correpted due to a software glitch or y have have a hardware problem like bad memory locations that are corrupting the iOS.
- Restore from backup via iTunes. This will install a fresh copy of the iOS. See:
iOS: How to back up
- Restore to factory settings/new iOS device.   This will elimate corruptin in the backup causing the problem.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Hi my late 2008 model Mac Book Pro has gotten really slow and has made a loud noise twice in the last month.

My Macbook is not acting right it has gotten very sluggish online and has made a really loud buzz or screaching sound twice in the last month. The first time I was just on the internet and it wouldn't quit making the loud noise until I turned it off and back on. This last time it made it while restarting it or was in the process of restarting from updating and while it was still a black screen it made that noise but stoped on its own this time. I have no idea what to check in Macs or where to looks for errors or problems. If someone could please direct me in what I can check to see if there is any info on what may be problemactic on my computer. Thank you. Laurie

Thank you ds store for replying. Not to sound ignorant but I am when it comes time to this...how do I upgrade to 10.6? I also think I have all the ram installed I can on it. This is what system profiler shows in memory.
Memory Slots:
ECC:          Disabled
BANK 0/DIMM0:
Size:          2 GB
Type:          DDR3
Speed:          1067 MHz
Status:          OK
Manufacturer:          0x80CE
Part Number:          0x4D34373142353637334448312D4346382020
Serial Number:          0x83B0A0D8
BANK 0/DIMM1:
Size:          2 GB
Type:          DDR3
Speed:          1067 MHz
Status:          OK
Manufacturer:          0x80CE
Part Number:          0x4D34373142353637334448312D4346382020
Serial Number:          0x83B0A0E0
Also the link you profided is this what the update to 10.6 will provide? I really didn't understand the tech language so I didn't understand what it was telling me. I am sorry to be so inept on this. I just had to have the battery replaced about a month ago and while in the store I was asking the tech to check all the error messages and make sure everything was OK because I had no clue what they meant or if I had any problems. I just use it I guess you would say. The tech said I didn't need to worry about any of that stuff that Mac's don't get viruses and I was fine. Well that didn't answer checking for hardware problems or anything like that but he didn't have anything else to say about it.

The Playbook great hardware and os made useless by RIM

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