The print carriage will not move even after the paper jam has been cleared

I had a paper jam this morning and cleared it out completely.  I keep getting a message on my HP ENVY 4500 that says the print carriage cannot move.  Open the ink cartridge access door, clear any paper jam or obstruction, ensure ink cartridge levers are lower and snapped.  

Hi Loleatha,
Welcome to the HP Support Forums!
Is there any visible error message on the Screen of your printer?
You can follow the steps in this link to try and troubleshoot the issue.
Hope this helps.
Thanks!
IdleHands
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Regards,
IdleHands
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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