The print tab does not work in mapquest

The print tab does not work in mapquest

You are on the right track to getting the printer installed regarding firewall but perhaps it has saved in a different port on your computer than can communicate correctly.  Search Devices and Printers on the Windows 8 PC so you can pull up the printers' folder. Do you see the Officejet 6500 in here (meaning have you installed it again)?  If you do not see it here, check your Print Server Properties and make sure the driver is not in here either, if so remove it.  Restart the Print Spooler. Make sure you uninstall it completely and shut down the PC (see video link on how to uninstall HP drivers and restart the print spooler in Windows 8 if needed).
Remember to re-install the Full Feature Software and Drivers (for your OS and region) when the PC reboots.  Try the test print and if it does not print:
1. Right-click on it and select Printer Properties.  
2. Under the Ports tab make sure you see the printer's IP address here or a serial number.  Sometimes the HP network -rediscovery ports can be tricky.  
3. When the printer is high-lighted in this window, click Add Port.  
4. Select Standard TCP/IP and follow the rest of the prompts in the Wizard to enter in the printer's current IP address.
5. Try to print.
If this does not help you, you may have other computer problems.  
Have you ever installed a printer on this PC before?  
What is the name of the anti-virus software you use?
Are you on a server, proxy, or other elaborate wireless setup?  
Answer those questions for me please if the above information does not help you. I will do my best to assist. 
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

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