The problem with mail app using Helvetica font (Mountain lion 10.8.2)

I used mail application to send an email (Korean Language) with Helvetica font. However, the receiver could not read the content because a mess content with symbols was displayed. How can I solve this problem?
Thanks a lot

chiennguyen wrote:
I used mail application to send an email (Korean Language) with Helvetica font. However, the receiver could not read the content because a mess content with symbols was displayed. How can I solve this problem?
You didn't really use the Helvetica font, because that font has no Korean characters.  You just sent Korean text in an encoding which the recipient did not understand.  Use the Message > Text Encoding menu before sending to try a few different encodings, like UTF-8, Korean EUC, and Korean Windows, to see which one works best for that receiver.

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    0x994d2000 - 0x9960dff7  libBLAS.dylib (1073.3) <804B5AF7-2646-31D1-8875-FCCF158476D4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x9960e000 - 0x9962bfff  com.apple.openscripting (1.3.5 - 148) <3460338D-B686-3C33-B322-DC8391668F8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x9962c000 - 0x9962cfff  com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x9962d000 - 0x9967bffb  com.apple.SystemConfiguration (1.12 - 1.12) <5859B368-4118-3755-A197-0A8172514ADA> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x9967c000 - 0x996b7fe7  libGLImage.dylib (8.5) <D2589E82-41ED-383D-9254-6D12A3A20644> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x996b8000 - 0x996bcfff  com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x996bd000 - 0x99879ffd  libicucore.A.dylib (491.11.1) <DB04A8FD-9BBE-3CBC-869F-8FA855FB43D2> /usr/lib/libicucore.A.dylib
    0x998aa000 - 0x998b3ff9  com.apple.CommonAuth (3.0 - 2.0) <A1A6CC3D-AA88-3519-A305-9B5D76C5D63B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x99a63000 - 0x99a71fff  com.apple.opengl (1.8.5 - 1.8.5) <8EB6DEE7-7248-3644-B840-35174755C356> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x99e42000 - 0x99e73ff7  com.apple.DictionaryServices (1.2 - 184) <9199E88F-2477-3596-9F56-B8E317A7164D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x99e76000 - 0x99f10fff  com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x99f11000 - 0x9a089ff5  com.apple.QuartzCore (1.8 - 304.0) <0B0EC55A-9084-3E28-9A84-1813CE3FAA9B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9a349000 - 0x9a365ff7  libPng.dylib (843) <43C3DD20-4BB2-3429-A40A-7FF9BC50E5FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x9a4b7000 - 0x9a4c0ffd  com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x9a4c1000 - 0x9a57fff3  com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9a580000 - 0x9a63dffb  libsystem_c.dylib (825.24) <7D90CAC5-EC98-35F8-A52E-81B54F0C7DCC> /usr/lib/system/libsystem_c.dylib
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.21)
    Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    Hi,
    We are aware of the issue with commenting in iOS app and are in process of fixing it.
    Can you please mail us your Story login email id and names of the documents that you are not able to open at "AdobeStory-Support<at>adobe<dot>com" so that we can fix this issue for you ?
    Thanks

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