The purchase could not be completed never ending issue
Apple needs to do something at a higher level to solve this problem.
I get the 'purchase could not be completed' error message when attempting to purchase apps on my iPad and my Mac.
Yes, I have tried logging out and back in, and I have ensured that the Apple ID is the same.
Apple refers people to Customer Support, but all they manage to do is do an account reset, which lifts the hold for 5-7 days, only to have it show up again.
FIVE times in four weeks I have had to contact Customer Support. The last time I called, I was told "there was a hold on your account, the supervisor doesn't know why, but it's lifted now." Yet again my purchases are blocked.
Would someone at Apple please pass this issue up to the right people? There are lots of customers experiencing this issue, and it doesn't seem like Customer Support can offer anything in the way of a permanent fix.
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple. If you want to leave feedback about it to Apple : http://www.apple.com/feedback/itunesapp.html
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If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on here, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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When I try to buy an app from the store with iphone5s it says purchase could not be completed try this site for support.
Is the name address on your iTunes account in exactly the same (format and spacing etc) as on your credit card bil. You could try what it suggests on this page : http://support.apple.com/kb/TS1646 - and if that doesn't fix it try contacting your card issuer :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
If they say that it's ok from their end then you could try contacting iTunes support and see if they know why : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
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If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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http://www.apple.com/support/itunes/contact/
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The 2nd generation can not be upgraded beyond 4.2.1.
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If you also got a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Hey Packerz48,
Sounds like you might have an Apple Store Gift Card instead of an iTunes Gift Card.
You can use your Apple Store Gift Card at the Apple Online Store or Apple Retail Store. iTunes Gift Card or iTunes gift certificates are for for purchases on the iTunes Store, iBooks, App Store, and Mac App Store.
via: Redeem Apple and iTunes Gift Cards
http://www.apple.com/gift-cards/
All the best,
Delgadoh -
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You will need to do as the message says and contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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