THE REDEMPTION CODE IS NOT WORKING  ..... WHY  ?

`why  wont the redemption code work ?  i put it in and than put in the code and it comes back the code is not good  ...

LTS505 are you entering the redemption code at http://www.adobe.com/getserial/?  If so please review Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html.  If the redemption code is still failing then please contact our support team.

Similar Messages

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    Hi Sunshine2014,
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    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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    I have PS Elements 11, which I purchased some time ago and am now trying to install. Let me recount the fun I've had:
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    5. I triple checked every character and tried again; still no go.
    6. I re-entered but this time used lower case letters; still no go.
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    After some serious hunting I finally found a link for live chat (that hunting also included switching to Internet Explorer where I had been using Chrome; I don't know if that's what made the difference). I gave the person at chat my redemption code; soon they came back and told me they had validated the code.
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    Try the suggestions here:
    https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    and if they don't work, use the Contact Us link on that page to get help.

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