The remote computer could not be found. please contact your helpdesk
RDS Farm set up as follows 3- RD Session Host/Web servers set up as network load balanced and 2-RD Connection broker servers set up as clustered servers. I access the RdWeb farm from the internet via VPN clientless. I can get into
RdWeb with no problems, however I have few clients that can connect to RdWeb portal but once they open any application icon the error gets displayed "the remote computer could not be found. please contact your helpdesk ". The client
pc is Windows 8 with IE11 and Windows 7 with IE 10. I could not find anything that related to some users that could not connect. Help!
Hi,
Firstly please provide some more information from your side.
1. Does the other user can able to work properly without any issue?
2. Did you install the RD gateway role to allow the external user to access the internal resource? If so, please help to make sure you configure the FQDN for the RD gateway, and the external users can resolve this name on the internet.
3. Can you telnet the RD host server (like telnet server name 3389) to check whether the RD host server is available for another server?
4. Did you try to temporarily disable all of firewall and anti-virus to test if this issue persists?
You can configure RD Web Access behavior on IIS manager as per below.
IIS Manager Console > Default Web Site > RDWeb > Pages > Application Settings > DefaultTSGateway > add the "FQDN of the Remote Desktop Gateway"
After finishing all above steps, please launch the RemoteApp again to see if the same issue still exists. For more information, you can refer beneath article.
Configure Remote Desktop Web Connection Behavior
Hope it helps!
Thanks.
Similar Messages
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The remote computer could not be found
Guys,
Im having this error message pop up when I launch a remoteapp from an external network through the rd web access page. On the deployment settings I have the gateway setting to "automatically detect rd gateway server settings". This always givves
me this error regardless of whether I edit the rdweb access application settings and add the defaultTSGateway : External FQDN.
If I switch the rd gateway settings in deployment proprties to "Use this rd gateway server setting" : external FQDN it works fine.
can someone tell me why? how does the automatically detect rd gateway server setting work and if it's even supposed to work if I am accessing apps externally?Hi,
You should select Use these RD Gateway server settings in most cases. Automatically detect is for when the client PCs are domain-joined and you have specified the RD Gateway settings using group policy.
-TP -
Remote Computer could not be found?
I have setup a Web Access RemoteApp server on Server 2008 R2 and it is no longer letting anyone connect to apps or use remote desktop from the outside. If I try to run any apps or try to RDP from the Web Access site it tries to launch but then I get a "The Remote Computer could not be found" error. It was working earlier today, I was able to launch applications from home but it now gives me that error.
Setup is as follows: All TS roles are installed on TSserver except the virtualization host since this is not a Hyper-V server. All the consoles show no issues, I have everything pointing to TSserver. I have an external site setup (remote.domain.com) and it is working. I can get to the site fine, apps populate fine and overall there are no issues there. If I go to the RemoteApp server internally I can launch applications and rdp without a problem. It's just externally that they're not working.
I admit I'm new to all these new TS roles and just started setting this all up. But I can't figure out why this was working earlier today and now is not. The only changes I made were a redirect for IIS (so that users only have to type in remote.domain.com instead of https://remote.domain.com/rdweb) and I installed a new application (though a co-worker said he started getting that error before I installed that program).
What should I be looking at to resolve this? The fact that it works internally and that I can get to the site externally makes me think it's some small setting I'm missing. With so many different management consoles to look through it's a little difficult to pinpoint what's wrong.Hi,
Simple sharing of credentials between RD Gateway and RDS server can be enabled by doing the following :
On the RD Session Host server, open RemoteApp Manager. To open RemoteApp Manager, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click RemoteApp Manager.
In the Actions pane of RemoteApp Manager, click RD Gateway Settings. (Or, in the Overview pane, next to RD Gateway Settings, click Change.)
Select the Use these RD Gateway server settings.
In the Logon box, select the Ask for password (NTLM).
Select the Use the same user credentials for RD Gateway and RD Session Host server check box.
Click OK to close the RemoteApp Deployment Settings dialog box.
If you want to enable web single sign on , please take a look at the following blog -
http://blogs.msdn.com/rds/archive/2009/08/11/introducing-web-single-sign-on-for-remoteapp-and-desktop-connections.aspx
Thanks,
Kaustubh -
Windows VPN: Error 720 - A connection to the remote computer could not be established
Dear all
I have a windows7 Laptop 64bit Dell 1340.
I was working with a UMTS card, was connected with a VPN to a windows 2003 server over PPTP and experienced a bluescreen. After this, I have the following errors when connecting to the VPN:
"Registering your computer on the network... Error 720: A connection to the remote computer could not be established. You might need to change the network settings for this connection"
and in the event view I receive the following:
EventID: 1, Source RasSstp
CoId={A3478DFD-FFA4-4E8F-9DA3-CE829BDA777B}:The initial Secure Socket Tunneling Protocol request could not be successfully sent to the server. This can be due to network connectivity issues or certificate (trust) issues. The detailed error message is provided below. Correct the problem and try again.
I tried to use the Rarepair.exe tool but it looks to work only on windows xp. I deleted the IP and TCP settings without any luck.
I run a registry cleaner as well with out any luck.
Your help will be greatly appreciated!
MarcHi,
Since it worked previously, a quick solution is to run System Restore and get back to the previous status when the issue didn’t occur.
If system restore doesn’t help, please also try the following:
1. Check if you can establish the VPN via other connections except the connection through the UMTS card.
2. Reset the PPTP and L2TP WAN miniport with running the following commands one by one in an elevated command prompt:
Netcfg -u MS_L2TP
Netcfg -u MS_PPTP
Netcfg -l %windir%\inf\netrast.inf -c p -i MS_PPTP
Netcfg -l %windir%\inf\netrast.inf -c p -i MS_L2TP
Then reboot the computer and see how it works.
Meanwhile, I would like to share the following with you for your reference:
Troubleshooting common VPN related errors
Hope this helps. Thanks.
Nicholas Li - MSFT -
Trying to set up Blackberry Torch for laptop tethering...bluetooth. I have connection/drivers/etc. but keep getting error message: "Error 720: A connection to the remote computer could not be established. You might need to change the network settings for this connection." Where and what do I chancge setting to so this will work?
I have synched my phone and laptop wirelessly across other internet connection....just cant get this above to work. Anybody know how to fix this? Thanks!Hi,
Since it worked previously, a quick solution is to run System Restore and get back to the previous status when the issue didn’t occur.
If system restore doesn’t help, please also try the following:
1. Check if you can establish the VPN via other connections except the connection through the UMTS card.
2. Reset the PPTP and L2TP WAN miniport with running the following commands one by one in an elevated command prompt:
Netcfg -u MS_L2TP
Netcfg -u MS_PPTP
Netcfg -l %windir%\inf\netrast.inf -c p -i MS_PPTP
Netcfg -l %windir%\inf\netrast.inf -c p -i MS_L2TP
Then reboot the computer and see how it works.
Meanwhile, I would like to share the following with you for your reference:
Troubleshooting common VPN related errors
Hope this helps. Thanks.
Nicholas Li - MSFT -
Error 720: A connection to the remote computer could not be established.
So I got an aircard Novatel P720. It was working fine for months. Then I installed a VPN connection. Now, I get this error.
Error 720: A connection to the remote computer could not be established.
Most of of what I found recommends uninstalling the WAN Miniport (IP), it seems that I have to go thru so many hoops to get this fixed. Wondering if I would be better off rebuilding my machine from scratch again. Is there an patch or another way to get me going.
I think this is an old issue. Lots of comments on this thru Google. I am hoping I can get a definative answer from Lenovo's itself!josezald wrote:
So I got an aircard Novatel P720. It was working fine for months. Then I installed a VPN connection. Now, I get this error.
Error 720: A connection to the remote computer could not be established.
Most of of what I found recommends uninstalling the WAN Miniport (IP), it seems that I have to go thru so many hoops to get this fixed. Wondering if I would be better off rebuilding my machine from scratch again. Is there an patch or another way to get me going.
I think this is an old issue. Lots of comments on this thru Google. I am hoping I can get a definative answer from Lenovo's itself!
Well, seeing since your having an Issue with a non Lenovo product. I dont think your going to get an official answer from Lenovo. You may get suggestions however.
Ignorance is no excuse! -
Error 720 a connection to the remote computer could not be established win 8
hello, i have this error on my windose 8, error 720 a connection to the remote computer could not be established ,for VPN connection, how can i fix it ?
Hi，
For this issue,I would like to know your VPN protocol.
Did you use Windows in-built VPN client?
I think the issue is related to your security software or Firewall.
Let’s temporarily disable other security software and Windows firewall to check if that helps.
If it doesn't work, please uninstall the third-party security software or firewall to test it.
Also, please check your event view to see if there are some related error in it.
Regards,
Kelvin hsu
TechNet Community Support -
I'm running IE 9 & windows 7. I'm unable to download iTunes. I receive this error each time: There is a problem with this windows installer package. A program required for the program to complete could not be found. Contact your support personnel or package vendor.
There is a problem with this windows installer package. A program required for the program to complete could not be found. Contact your support personnel or package vendor.
Let's try the following user tip with that one:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
Hi. I have been having problems with my PC and recently removed a lot of rubbish to clear it somewhat. I dont know if that is relavant however on top of that I have just received my replacement iPad2 which i had a proble with and thought I would just tidy up my tunes before sycing. The problem is that everytime I click to play a track in iTunes on my PC, whilst the track is showing on my itunes, it comes up with a warning 'the song cannot be used because the original file could not be found. Would you like to find it'. I have tried clicking 'locate', but all that appears is 'music Library' 4 different dates. Help i am very confused, can any shed any light on this
Thank youSounds like you have somehow moved your itunes music library to a different location to where iTunes thinks they should be. Your music should be in a folder called "iTunes Media>Music". If they are located there, try going into iTunes, right clicking on one of the songs and then "get info". When the box pops up, on the first screen it should give a location line where it thinks the music is located. If it is differen't to where you music is stored, try and match it up to the location line that was in the "get info" box.
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I have been searching endlessly for this issue. Every time I try to connect to a VPN connection I get the error above. Thank you for any relevant input concerning this matter. My NIC is Qualcomm Atheros and I'm in Win8.1 x64.
everything normal before?
is there any changes before this issue happen?
turn off your antivirus and firewall, update the latest VPN client software, if still not working go to security settings and change the VPN type automatic to PPTP. And also change data encryption configuration to Optional and select CHAP & MS-CHAP v2.
If still not working try with other internet connection and try to contact your VPN provider -
"The installer disc could not be found." What the...?
"The installer disc could not be found. Insert your Windows installer disc and wait a few seconds for the disc to be recognized."
Trying to install Windows 7 Ultimate. I have a Mid-2011 27" iMac, maxed out Core i7, RAM, and video, updated OS X Lion (11B26), and SSD. I created a partition via Boot Camp Assistant, downloaded drivers/whatnot via BC Asst. As far as I know, there is nothing wrong with the machine.
Purchased W7U through Parallels, they sent me the disc, started up BC Asst, and I get the above error message.
I can clearly see the disc in Finder. What's the deal?
(I roped myself into Parallels before I realized I didn't need it for what I wanted to do.)Ask the people that sent or you bought Windows from.
There are extra steps if you have multiple disk drives like SSD and 2nd.
Windows sees OS X and GPT on another drive and won't install but you don't get that far.
Most people want Windows as a guest OS rather than have to dual boot though.
Go back to FAQ, Install, Guide http://www.apple.com/support/bootcamp -
I recently reset my computer and copy my music from an external hard drive to my itunes library. When I click on a song to play i get an error message that says " the song could not be used because the original file could not be found". But when I have my external hard drive plug in the song will play with no problem. What do I need to do to play my music without having the external harddrive plug in ???????? Please help
Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems... -
Can anyone please tell me the cause of the msg-The song" " could no be used
because the original file could not be found-and how I might correct that problem? LouI stupidly tried to copy my music files to an external drive so I could transfer them to my new iMac (old Macbook Pro is being retired). I now know I should've tried home sharing or something to transfer the music.
Anyway, the situation I am in is that I have not managed to transfer anything and I now cannot access the music on my old Macbook Pro either! I have the message "the song 'xyz' could not be used because the original file could not be found. Would you like to locate it?". I understand that this is because iTunes cannot locate the files. When I try to locate the files I find nothing.
I have tried searching my whole Macbook Pro for mp3 files and m4a files and Spotlight cant find any! The tracks are all still listed in iTunes. I also searched the external hard drive. I definitely haven't deleted anything. So where could they have gone and is there anything else I can do to search for them? I have a feeling I am just not searching for them in the right way because I have not deleted anything.
Old computer is Macbook Pro OS X 10.6.8 with iTunes 10.4.1
New computer is iMac OS X 10.7.2 with iTunes 10.5
All I want to do is to set everything back to how it was so I can try the transfer a better way.
Please help. Thanks, Dashford. -
Whenever I try to download an app [from the app store on the computer], a popup message appears saying 'A server with the specified hostname could not be found'. What could I do to resolve this? I am using a MacBook Pro laptop. There is around 250 gb of free space. Please help
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to update. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created. -
not sure what to add other than to repeat myself. ive lost ability to play music from my iTunes library on my computer. Everything is there but i get an error message that says '"The song (name) could not be found. Would you like to locate it? Then it gives me the option to locate or cancel. i can't do that for 3800 songs!! i have all my music in separate folders by album and all individual selections in an external hard drive. i can play from there but thats clicking on one number at a time. i lost my capability in the process of Microsoft correcting a problem with my outlook program. Why, i haven't a clue. help!!
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2
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