The required directory was not found

"The required directory was not found or has a permission error."
This is the error message I get when I try to authorize my Mac Pro (10.4.10). I have repaired permissions, restarted, reinstalled iTunes, re-linked the iTunes home folder and checked all folder for correct permissions.
Joe

OK, I just got off of the phone with Apple and still no joy. They had me try a few things that did not work, then told me to Archive and Install, which did not either. Anyway, thanks for the additional help very note worthy, but still no joy. Also an email to iTunes Support took me here
http://docs.info.apple.com/article.html?artnum=93061
I have a Users/Shared folder but since the files we are talking about are invisible, I can see how it is structured.
And by the way I tried this one
http://discussions.apple.com/message.jspa?messageID=3577004#3577004
and it did not work. However, when I install a fresh copy of Tiger on the external it did authorize the computer and was able to play the downloads. But coping the invisible file to my boot drive was not successful. But , like I said the music did play when I started up from the external. So I guess that may be my only solution, unless someone can tell what the correct directory is and where it for iTunes downloads.

Similar Messages

I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?

I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?

I used Terminal to change the permissions on the folder in question. I followed the instructions in this article:
iTunes: Missing folder or incorrect permissions may prevent authorization
In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one. I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable. So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal. Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal). I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.) And it fixed the problem right away.
What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do. It didn't mention Terminal. What would really be helpful is if Apple included a link to a page like this in their error message.

HT1206 There was an error storing your authorization information on this computer.The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be ch

There was an error storing your authorization information on this computer.The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

I'd try the following document with that one:
iTunes: Missing folder or incorrect permissions may prevent authorization

HT1420 When I try and authorise I get this message.The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. How do I rectify?

When I try and authorise I get this message.The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. How do I rectify?

iTunes: Missing folder or incorrect permissions may prevent authorization
Mac OS X
Log in to your computer using an administrator account.
In the Finder, choose Go to Folder from the Go menu.
Type: "/Users" (without quotes) and click Go.
If the Shared folder exists
Open Terminal (found in /Applications/Utilities).Warning: This step involves modifying permission settings by entering commands in the Terminal application. Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software. Improper alteration of permissions can result in reduced system security or exposure of private data. This option requires a non-blank admin password.
Depending on which version of Mac OS X you have, this step will vary:
On Mac OS X v10.5.8 and earlier, type:sudo chmod -R 777 /Users/Shared
On Mac OS X v10.6 or later, type:sudo chmod -R 1777 /Users/Shared
Press Return.
Quit Terminal.
If the Shared folder does not exist
The following steps will recreate the Shared folder if it is missing and ensure that it has been assigned using the correct permissions.
Open Terminal (found in /Applications/Utilities).Warning: This step involves modifying permission settings by entering commands in the Terminal application. Users unfamiliar with Terminal and UNIX-like environments should proceed with caution. The entry of incorrect commands may result in data loss or unusable system software. Improper alteration of permissions can result in reduced system security or exposure of private data. This option requires a non-blank admin password.
Type or copy and paste the following command into the Terminal window:sudo mkdir -p /Users/Shared/
Press Return.
Enter your administrator account password when prompted, then press Return.
Depending on which version of Mac OS X you have, this step will vary:
On Mac OS X v10.5.8 and earlier, type:sudo chmod 777 /Users/Shared
On Mac OS X v10.6 or later, type:sudo chmod 1777 /Users/Shared
Press Return.
Quit Terminal.

HT1727 How do you grant permission for home sharing and authorizing? My mac did home share, but now says, "The required directory was not found or has a permissions error", when I try to authorize.

How do you grant permission for home sharing and authorizing? My mac did home share, but now says, "The required directory was not found or has a permissions error", when I try to authorize.

OK, I just got off of the phone with Apple and still no joy. They had me try a few things that did not work, then told me to Archive and Install, which did not either. Anyway, thanks for the additional help very note worthy, but still no joy. Also an email to iTunes Support took me here
http://docs.info.apple.com/article.html?artnum=93061
I have a Users/Shared folder but since the files we are talking about are invisible, I can see how it is structured.
And by the way I tried this one
http://discussions.apple.com/message.jspa?messageID=3577004#3577004
and it did not work. However, when I install a fresh copy of Tiger on the external it did authorize the computer and was able to play the downloads. But coping the invisible file to my boot drive was not successful. But , like I said the music did play when I started up from the external. So I guess that may be my only solution, unless someone can tell what the correct directory is and where it for iTunes downloads.

There was an error storing your authorization information on this computer.The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

It prevents me to sync my iPhone, how can I fix that?

De-authorize - repair permissions with Disk Utility - reboot you Mac - authorize your Mac.
See if that helps.
MJ

I can't sync my macbook air with my ipad, problems with authorization... this keeps cropping up: "The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permi"

Help, cannot sync completely with my ipad, and i also cannot remove or delete shared photos which are clogging up my ipad 64GB memory! Some issue with this keeps croppin gup, so frustrating:
"The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed."
Not sure how we can correct his permissions problem, and whether authorising or deautorizing makes any difference, with more and more errors keep popping up, this got to be such after an update of the OS, can remember which!?
HELP!!!

follow this:
Launch iTunes
select iTunes Store from the menu on the left side.
sign in via the link on the top right area if you haven't done so already
click the link where you Apple ID email appears, enter your Apple ID password, click View Account, this will take you to a page displaying detailed information about your Apple ID account.
The last item under Apple ID summary should be Computer Authorisations, click Deauthorize All
now reauthorize any computers as needed when the system prompts you.
good luck.

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss

I am trying to back up my new iPhone after downloading/updating iTunes with iCloud. I get this message: The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permiss
how do I find the file and replace it or install it?

I'll reload it tonight when I get home...basically, I bought a new iPhone and downloaded some new medical apps. also had to download an update for iTunes into my mac laptop so I could access iCloud (which was NOT on my prior iTunes software)
When I synched my new iPhone with the newly downloaded iTunes, I registered my iphone and tried to "back it up" to iCloud and the message indicating that "the required file was not found or has a permissions error...." popped up.
How do I correct the permissions error, or...am I able to do this somewhere? Or...how do I find the file that is missing?
Dr. Bob001

I keep getting this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

I keep getting this messae when I try to share itune to my new mac The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

Doublechecking. In the course of your troubleshooting to date, have you worked through the instructions from the following document?
iTunes: Missing folder or incorrect permissions may prevent authorization

TS1459 The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

please help me how to authorize my computer as it always say The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

Many thanks. If you're on Mac OS, let's try the following document:
iTunes: Missing folder or incorrect permissions may prevent authorization

HT1848 I cannot authorize my computer, I'm having this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." please hel

cannot authorize my computer, I'm having this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." please help me

Doublechecking. In the course of your troubleshooting to date, have you worked through the instructions from the following document?
iTunes: Missing folder or incorrect permissions may prevent authorization

SSL ERROR : The required certificate was not found

I am using Adobe Javascript this.submitForm to submit FDF. This works fine in Windows. When the same pdf is opened in a Linux environment I get the following error:
SSL ERROR : The required certificate was not found
and am required to run acroread -installCertificate.
This I do and it succeeds but the SSL error persists.
The this.submitForm command is given below:
/this.submitForm({cURL: 'https://some-webpath/FILE.cgi#FDF',bFDF: true,bGet: false});
When reading the documentation for the submitForm I see that the Acrobat Web Capture plug-in should be installed: I notice this is the case in Windows but not in Linux. Where can I get this?

Hi Ben,
The behavior you have noticed with the newly installed certificate files in
[home-folder]/.adobe/Acrobat/[version]/Cert folder
and the
[install-folder]/Adobe/Reader8/Reader/Cert/curl-ca-bundle.crt file is correct. Further, the behavior has not changed between Reader versions 8.x and 9.x
It is possible that the problem may be of the installed certificate not linking up to one of the Root CA-s. An Intermedia-CA certificate may be needed to be installed.
Could you mail me at " sanath at adobe dot com ", if possible, with more information about the problem (the PDF, the certificate in question - the file named like 123456.0 ), so that we at Adobe can work on resolving your problem
Regards
Sandip

Getting authorization error message: Required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

I have recently purchased this MacBook used and am trying to authorize it on the iTunes Store but even after uninstalling iTunes and re-installing it with a fresh copy I'm getting this error message: "The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." And I have no idea of where or how to fix this issue. Any help or suggestions will be greatly appreciated. I even tried to deauthorize this computer and got the same error message. HELP!

I used Terminal to change the permissions on the folder in question. I followed the instructions in this article:
iTunes: Missing folder or incorrect permissions may prevent authorization
In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one. I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable. So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal. Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal). I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.) And it fixed the problem right away.
What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do. It didn't mention Terminal. What would really be helpful is if Apple included a link to a page like this in their error message.

URGENT!!! required section was not found in the inf

i have worked with this over 5 huors :O :O :O
I uninstalled old drivers, and now when i'm trying to install new or previous drivers again i get error:
MSI MS-StarForce GeForce4 Ti 4200 (NVIDIA GeForce4 Ti 4200)
An error ocuured during the installation of the device
required section was not found in the inf
i even tried to clean registery ... but result was same
plese someone tell me what i have to do
w2k, 1.7ghz, 512ddr,mb-epox ep-8rda

hey ttt,
I have struggle a little with this card too. What solved the problem was getting the newest Ti drivers from MSI. You can get them here
Pick the right product you have and then get to the download menu on the right side of the screen. It worked for me.
If you want some advise, I would never modify regestry and secondly, you'll noticed that Ti series uses 40 or 41 driver set while the FX uses 44 or 45.
You can find a driver cleaner here. Never tried it but it looks to work great instead of playing with regestry table
So if you got the latests drivers, that maybe why you are having problem like I had too.
Hope this help...

SCOM agent install fails Error 80070035 - the network path was not found

I have deployed SCOM 2012 agents to most servers (2008, 2008 R2, 2012, 2012R2) in our estate but some either fail to install or are not monitored. I assume the two problems are related, but for now I am concentrating on the servers that fail completely.
Installation is from the Discovery Wizard and I have about 20 servers that fail of various server versions.
So looking at one specific server that is failing to install the agent - a 2008 standard service pack 2
The firewall in on and file and printer sharing is enabled for domain, remote administration is enabled for domain
I added a specific rule to allow TCP 5723 and 5724
DCOM is enabled
I can Ping the target server from the SCOM server by both name and FQDN - both return the same IP and our DNS server has only one entry for this server
I can browse to the admin share \\server\C$ from the SCOM Server, using the same account that I specify for the agent install that is a domain admin with rights on this server (and on the other servers the agent
did install to) and the server has plenty of disk space available
I am not sure what else to look at so would welcome any ideas
Thanks

Hi Petro,
I have a Agent installation failure cheat sheet, For your error 80070035 it is said to perform a manual installation.
So i would like to understand which version of SCOM is this ? 2007 R2 or 2012 or 2012 r2 ?
Also check if your agents have the WMI service started and enabled ?
Also if yours is a SCOM 2007 R2 do you have a RMS & MS in your management group ? If yes then Pushing the agent installation from MS may cause such issue. So would suggest you push the installation from RMS.
Also check if your Network connectivity meets the minimum requirement as recommended by SCOM. Below is applicable for Both SCOM 2007 R2 & SCOM 2012 & 2012 R2.
Component A
Component B
Minimum Requirement
Root management server or management server
Agent
64 Kbps
Root management server or management server
Agentless
1024 Kbps
Root management server or management server
Database
256 Kbps
Also check if you have any Anti virus / Firewall which is blocking the install / communication. If yes disabe or add the "Monitoringhost.exe to the safe list or what your feature is.
Check if you have another IP assigned to the NIC card and remove it tempraurly andchecl.
Also post the event logs of the Agents which are in not monitored state for analysis.
SCOM Agent installation failure error codes
Error
Error Code(s)
Remediation Steps
The MOM Server could not execute WMI Query "Select * from Win32_Environment where
NAME='PROCESSOR_ARCHITECTURE'" on computer server.domain.com
Operation: Agent Install
Install account: domain\account
Error Code: 80004005
Error Description: Unspecified error
80004005
1. Check the PATH environment variable. If the PATH statement is very long, due to lots of installed third party software - this can
fail. Reduce the path by converting any long filename destinations to 8.3, and remove any path statements that are not necessary.
2. The cause
could be corrupted Performance Counters on the target Agent.
To rebuild all Performance counters including extensible and third party counters in Windows Server 2003, type the following commands at a command
prompt. Press ENTER after each command.
cd
\windows\system32
lodctr /R
Note /R is uppercase.
Windows Server 2003 rebuilds all the counters because it reads all the .ini files in the C:\Windows\inf\009 folder for the English operating system.
How to manually rebuild Performance Counter Library values
http://support.microsoft.com/kb/300956
3. Manual agent install.
The MOM Server could not execute WMI Query "Select * from Win32_OperatingSystem" on
computer “servername.domain.com”
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.
8004100A
800706BA
1. Ensure agent push account has local admin rights
2. Firewall is blocking NetBIOS access
3. Inspect WMI health and rebuild repository if necessary
4. Firewall is blocking ICMP (Live OneCare)
5. DNS incorrect
The MOM Server failed to open service control manager on computer "servername.domain.com". Access is Denied
Operation: Agent Install
Install account: DomainName\User Account
Error Code: 80070005
Error Description: Access is denied.
80070005
80041002
1. Verify SCOM agent push account is in Local Administrators group on target computer.
2. On Domain controllers will have to work with AD team to install agent manually if agent push account is not a domain admin.
Disable McAfee antivirus during push
The MOM Server failed to open service control manager on computer "servername.domain.com".
Therefore, the MOM Server cannot complete configuration of agent on the computer.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.
800706BA
1. Firewall blocking NetBIOS ports
2. DNS resolution issue. Make sure the agent can ping the MS by NetBIOS and FQDN. Make sure the MS can ping the agent by NetBIOS
and FQDN
3. Firewall blocking ICMP
4. RPC services stopped.
The MOM Server failed to acquire lock to remote computer servername.domain.com. This means there is already an agent management operation proceeding
on this computer, please retry the Push Agent operation after some time.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 80072971
Error description: Unknown error 0x80072971
80072971
This problem occurs if the LockFileTime.txt file is located in the following folder on the remote computer:
%windir%\422C3AB1-32E0-4411-BF66-A84FEEFCC8E2
When you install or remove a management agent, the Operations Manager 2007 management server copies temporary files to the remote computer. One
of these files is named LockFileTime.txt. This lock file is intended to prevent another management server from performing a management agent installation at the same time as the current installation. If the management agent installation is unsuccessful and
if the management server loses connectivity with the remote computer, the temporary files may not be removed. Therefore, the LockFileTime.txt may remain in the folder on the remote computer. When the management server next tries to perform an agent installation,
the management server detects the lock file. Therefore, the management agent installation is unsuccessful.
http://support.microsoft.com/kb/934760/en-us
The MOM Server detected that the following services on computer "(null);NetLogon" are not running. These services are required for push
agent installation. To complete this operation, either start the required services on the computer or install the MOM agent manually by using MOMAgent.msi located on the product CD.
Operation: Agent Install
Remote Computer Name: servername.domain.com Install account: DOMAIN\account
Error Code: C000296E
Error Description: Unknown error 0xC000296E
C000296E
1. Netlogon service is not running. It must be set to auto/started
The MOM Server detected that the following services on computer
"winmgmt;(null)" are not running
C000296E
1. WMI services not running or WMI corrupt
The MOM Server detected that the Windows Installer service (MSIServer) is disabled on computer "servername.domain.com". This service is
required for push agent installation. To complete this operation on the computer, either set the MSIServer startup type to "Manual" or "Automatic", or install the MOM agent manually by using MOMAgent.msi located on the product CD.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: C0002976
Error Description: Unknown error 0xC0002976
C0002976
1. Windows Installer service is not running or set to disabled – set this to manual or auto and start it.
The Agent Management Operation Agent Install failed for remote computer servername.domain.com.
Install account: DOMAIN\account
Error Code: 80070643
Error Description: Fatal error during installation.
Microsoft Installer Error Description:
For more information, see Windows Installer log file "C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameAgentInstall.LOG
C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameMOMAgentMgmt.log" on the Management Server.
80070643
1. Enable the automatic Updates service…. Install the agent – then disable the auto-updates service if desired.
Call was canceled by the message filter
80010002
Install latest SP and retry. One server that failed did not have Service pack installed
The MOM Server could not find directory \\I.P.\C$\WINDOWS\. Agent will not be installed on computer "name". Please verify the required
share exists.
80070006
1. Manual agent install
Possible locking on registry?
http://www.sysadmintales.com/category/operations-manager/
Try manual install.
Verified share does not exist.
The network path was not found.
80070035
1. Manual agent install
The Agent Management Operation Agent Install failed for remote computer "name". There is not enough space on the disk.
80070070
1. Free space on install disk
The MOM Server failed to perform specified operation on computer "name". The semaphore timeout period has expired.
80070079
NSlookup failed on server. Possible DNS resolution issue.
Try adding dnsname to dnssuffix search list.
The MOM Server could not start the MOMAgentInstaller service on computer "name" in the time.
8007041D
80070102
NSlookup failed on server. Possible DNS resolution issue.
Verify domain is in suffix search list on management servers.
The Agent Management Operation Agent Install failed for remote computer "name"
80070643
1. Ensure automatic updates service is started
2. Rebuild WMI repository
3. DNS resolution issue
The Agent Management Operation Agent Install failed for remote computer "name". Another installation is already in progress.
80070652
Verify not in pending management. If yes, remove and then attempt installation again.
The MOM Server detected that computer "name" has an unsupported operating system or service pack version
80072977
Install latest SP and verify you are installing to Windows system.
Not discovered
Agent machine is not a member of domain
Ping fails
1. Server is down
2. Server is blocked by firewall
3. DNS resolving to wrong IP.
Fail to resolve machine
1. DNS issue
The MOM Server failed to perform specified operation on computer "name". Not enough server storage…
8007046A
1. This is typically a memory error caused by the remote OS that the agent is being installed on.
There are currently no logon servers available to service the logon request.
8007051F
1. Possible DNS issue
This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version
of the Windows Installer service.
8007064D
1. Install Windows Installer 3.1
The network address is invalid
800706AB
Possible DNS name resolution issue.
Tried nslookup on server name and did not get response.
Verify domain is in suffix search list on management servers.
The MOM Server failed to perform specified operation on computer servername.domain.com
80070040
1. Ensure agent push account has local admin rights
The MOM Server detected that the actual NetBIOS name SERVERNAME is not same as the given NetBIOS name provide for remote computer SERVERNAME.domain.com.
80072979
1. Correct DNS/WINS issue.
2. Try pushing to NetBIOS name
Gautam.75801

The required directory was not found

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