The required file cannot be found

I technically try to stay up to date with computer developments, but this iPod issue has me stumped. Apparently, the iPod works ideally with other computers (such as a relative's laptop) but the home computer experiences some problems. According to the messages, the iPod can only sync with one library? I can accept that. But here's the situation:
When I plug the iPod into the home computer, the device requires synchronization. Once I affirm that synchronization is fine, I get two different error messages....without number references. The first message plainly states "The iPod cannot be synced. The required file cannot be found." The second message follows immediately after and says "The iPod cannot be synced. The disk could not be read from or written two." I know it's not the OS because the laptop has the same one.
Any advice would be appreciated.
...First let me offer some advice. I think the entire discussion forum idea inhales excessively. Apple needs to set up an email based customer support for questions like this because we all know the experts have a great time watching the discussion boards and laughing their heads off while the customers try to figure out the problems for themselves. However, if such a medium exists then I apologize for the smoke out of my ***, but then again they make the support difficult to navigate.

They may have the same OS, but they are apparently not in the same shape. If the iPod works on someone elses computer but not yours, the problem lies in your computer.
I'm assuming you do have a 2nd Generation Nano, but what type of computer do you have? Which USB port are you using? Have you tried reloading/updating your USB drivers? Have you tried reloading your operating system? What other USB devices are connected? Do you have other software (antivirus, antispyware, etc.) running in the background? What version of iTunes and Quicktime are you using?
You can send your suggestions regarding support to Apple through feedback. They don't monitor this site and I seriously doubt they are laughing their heads off. The topic of email support has been discussed elsewhere in the discussions, you can search for the thread if you like. They have experimented with chat help service for the Shuffle. Personally I've never had good luck with email support, there is too much delay and poor communication. I would also assume if it were available it would either be for a limited time or through Applecare. Otherwise there would be a charge.
You could always call for support, but you would be surprised how often people solve their problems here at no cost.

Similar Messages

ITunes cannot sync to the AppleTV because of a problem on your computer. The required file cannot be found.

I have two first Gen Apple TV's and a new MAC Book Pro. I have about 600GB of music and 40GB of photos located on an external hard drive (Western Digital). In the past, I have not run into any issues when syncing music or photos. Recently, I get an error message "iTunes cannot sync to the AppleTV because of a problem you your computer. The required file cannot be found." I noticed this after I added a few folders to my photo folder, which the AppleTV is pointed to for accessing and syncing my photos. I went to the AppleTV to look to see if the new folders were in the photos, but they were not listed and obviously not syncing from the hard drive to the AppleTV.
For trouble shooting, I disconnected my upstairs AppleTV from iTunes, then reconnected, pointed the AppleTV to the applicable music and phots folders on my external hard drive. The music synced fine, but the photos did not sync. I got the same error message.
Does anyone have any advice to what the issue may be??
I read some posts similar to mine and the referenced deleting the iPhoto file cache. I did not try this as I do not use iPhoto as the source for my photos syncing to my AppleTV's.
Thanks - Scott1508

Looks like my WD Hard Drive may have an issue. I pointed the Apple TV to the photos folder on my other WD Hard Drive, which is formatted for MAC and it synced the photos fine. I had never had an issue with the first WD Hard Drive, but it was never formatted for MAC.
Not sure if this could be the issue???
I am considering getting an Apple Time Capsule (2 TB) for my back up, but also need a second back up for all my music and photos.
Does anyone have advice on moving to the Time Capsule as my main back up and keeping a WD as the secondary back up??

I tried to sync my Macbook Pro photos in iPhoto with my iPod Touch. I have done this numerous times, but today I got an error message saying the required file cannot be found. At the same time all of my photos on my iPod vanished. Can anyone help me?

I tried to sync my Macbook Pro photos in iPhoto with my iPod Touch. I have done this numerous times, but today I got an error message saying the required file cannot be found. At the same time all of my photos on my iPod vanished. Can anyone help me?

Try deleting the photo cache from your computer and then re-try the photo sync - the location of the cache, and how to delete it, is on this page http://support.apple.com/kb/TS1314

When I attempt to sync my nano I get an error message: "The ipod cannot be synced. The required file cannot be found."

When I attempt to sync my nano I get an error message: "The ipod cannot be synced. The required file cannot be found."

This is getting frustrating. Every example of my problem has the same reply:
Try deleting the iPod Photo Cache folder. This is normally located in your pictures folder. Once this is done, try syncing again.
iTunes: Understanding the iPod Photo Cache folder
http://support.apple.com/kb/ts1314
I have NO photos on my Ipod Nano. I select "Photos" and the Ipod goes to a blank screen with the msg "No Photos" at the bottom. There must be some other file missing. Itunes won't connect to the Ipod, I keep getting the same error over and over. It would be nice if it told me what file is missing.
The ipod cannot be synced. The required file cannot be found."

My iPod says "cannot be synced. The required file cannot be found. Always when half way through a sync. It also shows apple logo when I try to access photos and I think the issues are linked. Any ideas?

My iPod says "cannot be synced. The required file cannot be found" it also defaults to apple logo when I try to access photos. I think the issues are linked. Any ides?

So you have tried removing/trashing your iPod's photo cache? See here for more information on where to find this file.
iTunes: Understanding the iPod Photo Cache folder
B-rock

IPod cannot be synced. The required file cannot be found - Aggghh!!!!

I have a new iTouch, which is fine, I am just having a very, very bad experience of iTunes., in fact so bad it may go back to apple soon and I shall dust off my old Creative Zen
The Problem:
When I try to sync any music, audio book or photos, the message comes up:
" iPod cannot be synced. The required file cannot be found" and nothing is synced,
It syncs my contacts and calendar from Office Outlook fine, and the alarm works on the appointments.
I think I have tried just about everything, I have uninstalled and reinstalled iTunes, done the whole Restore option in ITunes.. run the Diagnostics and all passes fine. I have searched the form and found another answer mentioning security issues, but mine have not changed. It is not the compatibility of photos or DRM with the music, I have tried a single music file (of my own song) and a single compatible photo.
Googled the darn problem and there seem to be as many differing views on the problem as there are computers out there, from my hard drive being screwed (which it is not) to a registry file missing.. Tried all but…..
Well if anyone can come up with an answer they can expect a very large thank you!!!
Any answers?
Thanks
Stewart

Do you sync photos to your device?
B-rock

Ipod cannot be synced. The required file cannot be found

Up until recently, the only thing there was wrong with my Ipod was the occasionally "100% freeze that only could be solved by draining the Ipod from battery", which it did less than three times a month. Then this sunday, when I was going to work (nightshift) I took the bus as usually, and listened to music on my Ipod for about half an hour.
I hear music and podcasts from my ipod when I work, I connect my ipod to a jackstick and connect it to the radio of the wagon I drive around in. And then it started acting weird. The sound seemed to freeze up, but after 1 min or so, it played a fraction of a second and seemed to freeze up again. So I held down the toggle button and menu button, which did restart it as it should.
I chose the same podcast and it started playing as if nothing were wrong. But then it did the same thing, and on the display where the name etc. of the item I was playing were supposed to slide from one side of the ipod to the other, was moving a bit and then coming to a complete stop, and then it would move a bit again.
So I drained it from battery, and recharged it, when I got home from work. When I woke up I tried to play the same podcast, without listening to it, though, it did play, but the timer moved awkwardly, the seconds moved in a funny way.
Then I tried using the restore function, in Itunes, thinking it would perhaps erase some bad software and installing it all over. But now When I try to synchronize the ipod with my itunes library, it synchronizes a few songs and then the red circle that comes with 'do not disconnect' disappears from the ipod and itunes says "the ipod 'name of ipod' cannot be synced. The required file cannot be found."
After that the picture with the red circle and the'do not disconnect' freezes up, and the only way to turn it back on is to hold down the menu and toggle buttons, as if trying to get the ipod to go into disk mode. Also, Itunes can't see the ipod anymore.
I went to the shop yesterday and said there was something wrong with it prior to my restoring it, but the guy in the shop made it sound like it was my fault for pressing the restore button, and that it would most likely start working if the software on it were updated.
The software on my ipod is up to date, and I've tried removing and reinstalling the newest version og Itunes.
I'm sorry for the wall of text that just hit you headon, but I hope that telling all the details might shed some light on my problem.
I hope someone out there can help me, or refer me to another topic with a solution. I just realized how addicted I am to that little piece of hardware.
Thanks in advance

UPDATE:
I've just made an interesting discovery (at least I'd like to think so myself:).
When I got home from the gym today I plugged my ipod in the computer to recharge the battery (I had without any incidents heard around 60 songs). When Itunes detected my ipod it didn't recognise the library on my ipod and it wanted to restore the ipod and copy it's current library onto the ipod. Fine, I thought since it's completely indifferent. Only Itunes started with error 69 again.
So I thought, to heck with it.
I deleted my library 100 %, and I've just finished the hard work of sorting out my new library and my new playlists. I only added music, about 1600 tracks and synced - WITHOUT any errors occuring. I tried then to add the podcasts, of which there are 61 and Itunes was able to sync 55 of these before getting the error 69, the last 5 being podcasts of older date, which it hasn't had any problems with earlier.
So right now, I'm thinking can the podcasts interfere with me syncing songs? or something far out like that?
btw. itunes recognises the library on the ipod, so I don't think that's a problem anymore.

Error message: iPod cannot be updated. The required file cannot be found.

Each time I sync my 5th generation iPod to my laptop and open iTunes, I get the message "iPod cannot be updated. The required file cannot be found." My husband already updated my iPod with the most current Updater (6/28/06). Any thoughts or suggestions?

After looking further into the archives, I got an answer to my question. There is a file called "iPod Photo Cache", located in the Pictures folder, that should be moved to Trash. Once done, the error message pops up no more!

"The iPod **** cannot be updated. The required file cannot be found" Error

Hello,
Upon doing a 'zero-all bits' reformatting of my 5G iPod with Disk Utility and using the 'Restore' feature in iTunes 7, every time I sync my iPod with iTunes, I get an error message after the sync in the form of
"The iPod ** cannot be updated. The required file cannot be found"
and photos, contacts, and calendars are not synchronizing. I tried a second 'Restore' attempt but to no avail. Previous to reformatting my 5G iPod, I've not seen this error message.
I would be grateful if someone could offer any clues. Many thanks.
1.5 GHz PowerBook G4 12 Mac OS X (10.4.7)
Message was edited by: slaveToTechnology

A little update.
Upon reinstalling iTunes 7, deleting my iTunes-related .plist files, and reparing permissions on my hard drive, I can now sync my contacts and calendars with my 5G iPod.
As for Photos, the "required file cannot be found" error seems to be due to the default setting in the 'Photos' tab, 'Sync photos from:' pull-down menu to 'iPhoto'. If I choose my 'Pictures' folder, photo synchronizing works, albeit including everything in my iPhoto library, including originals and modified versions of the photos.
I can only surmise that the default setting for synchronizing photos is somehow buggy in iTunes 7. I guess I'll just wait for an update.
1.5 GHz PowerBook G4 12 Mac OS X (10.4.7)

The iPod "iPod" cannot be updated.The required file cannot be found.(again)

tTunes recognizes my iPod and I can download the SONGS onto my iPod, but it gives me that message="The iPod 'iPod' cannot be updated. The required file cannot be found." and my videos and photos can't get onto my iPod.

I have the same problem.
I can update songs just fine.
Ive restored and re-installed ipod and ipod software like a maniac.
None of those work.
D:
I'm thinking theres somthing wrong with iTunes creating a new Ipod Cache folder.....
Or it's a system error that happens when any software/hardware is updates (auto or not) or is changed in any form or way!
(installed, un-istalled or the like)
It prolly needs to fixed manualy.
(not by reinstalling or update-dating ipod software)
If some one could tell me what to do i'll be more than happy to do it.

The iPod "iPod" cannot be updated. The required file cannot be found.

it won't let me put picture or videos on my ipod!! it keeps telling me that "The iPod 'iPod' cannot be updated. The required file cannot be found."

Welcome to Apple Discussions! I'd be glad to help you
Let's see...iTunes doesn't recognize your iPod?
http://docs.info.apple.com/article.html?artnum=61711
Have you updated everything?
http://www.apple.com/ipod/download
http://www.apple.com/itunes/download
Repost if this doesn't work. Also-are there any error messages with numbers? We'd need all specific info around this if you can give any
rjl

"The ipod cannot be synced. The required file cannot be found"

Hi,
I've been using my mini for a couple of years now without any problems, but the last few days have been difficult.
It started out that podcasts took a very long time to load onto the ipod...and now they won't at all. When I try to drag and drop a podcast onto my ipod, I get the following message, *"The ipod "John's ipod" cannot be synced. The required file cannot be found".*
I did the first four of the "5 Rs" but I'm very hesitant to restore because if it doesn't solve the problem, my ipod will be empty and I won't be able to put anything on it. At least as it stands now I have a few old podcasts and music.
Any suggestions would be appreciated.
Thanks.

I was having exactly the same problem after about 4 hours decided to manually manage my music and transferred a few songs by dragging them out of the library and dropping them into my ipod. this worked although still have to work on this if i want to sync all my songs at one time. Hope this helps for you

Ipod cannot update. The required file cannot be found?? Any help please.

Hi,
I like many others have major problems with my Ipod, we downloaded the Itunes 6 , removed it, went back to 4.9, connected the Ipod, everything got erased. ( but it was still on the computer thank goodness, anyway now I can't put anything back on to my Ipod, it say "Ipod cannot update. The required file cannot be found"
I have Windows Xp Pro 2, what can I do, please lead me in the right direction.
Thanks

OK - Looks like your iTunes is working and has the songs you expect in it. No need to uninstall iTunes.
Are the Playlists on the iPod only, or are they in iTunes only, or are they on both? Are they populated with the songs you expect?
You can save the Playlists by 'Exporting' them individually to a PC file. Within iTunes, select (highlight) a playlist, go to File==>Export Song List and save the file to a 'Playlists' folder that you create. Save the playlists as a .txt and an .xml file (do both for each playlist: data redundancy is good).
Do you have the original photos that are on the iPod? We will have to Restore the iPod and all data on it will be erased. As you have all the necessary music on iTunes, all we would be concerned about are the photos. Or anything else you haven’t mentioned.
As long as you are satisfied with the state of your iTunes (all music and playlists present and accounted for), then you can comfortably Restore the iPod and place it all back on the unit. Restoring an iPod will not impact your iTunes. It just clears off the iPod's HD and replaces the operating system with a fresh copy. This should correct your inability to download any additional music to the iPod.
Before you proceed with the Restore below, make sure that you have copies of all the data on the iPod so you do not lose anything.
First, make sure that the iPod is fully charged.
Make sure that you have the latest iPod Updater software (if you already do, skip to *)
You also need to install the new Updater software (if applicable) by double-clicking on the file that downloads.
After you install the Updater to your PC, reboot your computer.
After rebooting, run the Updater.
* Go to: Start ==> Programs ==> iPod.
It should initialize then ask you to connect an iPod.
Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
-- Choose the Restore option and it will update your iPod's firmware to the latest version and format your iPod's hard drive.
After the Restore complete, re-register the iPod with iTunes, choose your syncing preference and place the music back on the iPod. Do whatever it is you do with the photos (I just have a mini, so no experience with photos), and you should be good to go.
Post back if you have any questions. Especially if you are unsure of anything before you perform any additional processes.

Cannot get Genius to work - Always get same error message - "Genius results can't be updated right now. The required file cannot be found." Problem also seems to be affecting iCloud aand Music Match.

Cannot get Genius to work - Always get same error message - "Genius results can't be updated right now. The required file cannot be found." Problem also seems to be affecting iCloud aand Music Match. Can anyone help me with this? What file is missing and from where?

This is a known problem with Windows 7 Enterprise using certain Group Policy settings. Solution for me was to use another machine running Windows 7 Ultimate.

I am trying to sync my iphoto events with my iphone, but when i do, it says the required file cannot be found.. how do i solve this problem?

i am trying to sync my iphoto events with my iphone, but when i do, it says the required file cannot be found.. how do i solve this problem?

Try erasing the iPod photo cache.
http://support.apple.com/kb/ts1314

Itunes wont inport anythig it show listings but comes up with error ocurred while converting (song title ) the required file cannot be found using windows 8

itunes wont inport anythig it show listings but comes up with error ocurred while converting (song title ) the required file cannot be found using windows 8

iTunes cannot convert protected WMA tracks. There may also be problems if it can't get full access permissions. What exactly are you trying to do when the error occurs?
tt2

The required file cannot be found

Similar Messages

Maybe you are looking for