The reset feature is not working

I have tried resetting a 4th generation ipod touch but the reset feature is not working.  Is there an alternate?

On the iPod Touch itself there is a factory reset option under;
Settings -> General -> Reset (scroll all the way to the bottom) -> Erase All Content and Settings.
OR
Put your device in DFU mode , and iTunes will do a restore. Plug the device into your computer then; Hold the lock and home button for 10 seconds, then release the lock button but remain holding home for another 10 seconds until iTunes opens and asks you to restore.
hope that helps,
thanks!

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