The Runaround... Re: Upgrade and Unlimited Plan

I am frustrated. My family (my husband, myself and two kids) has had an account with Verizon for more than 8 years. Until now, we've had no complaints.
I am lookinb to upgrade my phone, and for the same price, they want me to go from unlimited data to 2GB. I just spoke with a customer service rep (via chat), and he told me 95% of the users never use more than 2GB. I said that I somtimes dis, but that isn't the point. He said I could pay $10 more and get another GB. Again, not the point. I am not asking for anything other than what I already have.
Is there any way to get that without paying $600ish for a decenf phone?

    Thank you for being with us for 8years JeffieNerd and I can understand the importance of cost to you and your family. I'm happy service has been great and you have no complaints. I would love to keep you a happy customer and with us for another 8 years. Technology is changing and we are doing so much more with our phones. Due to all the phone updates and network enhancements, we want to move in the right direction of how you use your phone, this includes paying for what you use. Now you can tailor your data plan towards your account usage. If you and your family are using 8gb of data, you will have a plan that works with that usage and if it goes down, simply change your plan to 2gb, or 4gb or 6gb. We provide options. I'm sorry, if you upgrade your equipment with a discounted price, you are not able to keep unlimited data. The only way to keep unlimited data, is to buy your phone at full price but you do have options. You may also qualify for this program http://vz.to/ZILXBT . Take a look at our plans here http://bit.ly/xdDajD .  Please let me know if you have any further questions or concerns. Happy upgrading!
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Similar Messages

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    Hi Guru's
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    3. once save the query, again will come to 3.5 open the query , it will not open. this is my job here,
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    i am having littile bit confusion, how it will comes query in 7.0, why are u saving the query's in 3.5 and 7.0
    query's already available in 7.0 why are u doing this work?
    can i know the upgrades those  objects, is it neccessary, if necessary how can i upgrade.
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    Hi,
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  • HT5037 I installed the iphoto library upgrader and iphoto still will not open

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  • I just downloaded the latest OS upgrade and since I can not connect to the internet using my cellular data plan.

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  • My services keep getting changed each time I "Upgrade" and my plans keep costing me more at Verizon  Maybe I should switch companies...

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    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Upgrading and changing plan

    I currently have the old unlimited data plan (with Friends and Family 1400) and due for an upgrade. I want to upgrade my device to the Samsung S4 AND change my plan to the "Share Anything 6 GB" plan.
    When I upgrade, select the device and add to my cart, it doesn't give me the option to choose the Share Anything plan. It wants me to pick varying levels of 2GB and 5GB plans. (Here's a screenshot of what it looks like after I select the device: http://awesomescreenshot.com/06f1vlzzbc)
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        I'm sure you're excited to be ordering your new device, petersruby. The S4 is a great looking device with performance to match. I would suggest changing the plan before the upgrade. If you have the option to backdate the plan I would suggest doing this. A future dated plan order may cause you to run into trouble when ordering the device since another order would already be present.
    YosefT_VZW
    Follow us on Twitter @VZWSupport.

  • How can I go back to Firefox 3.6. I can only find the 4.0 upgrade and I need some of old add ons that are not available on 4.0 plus can't seem to post to Craiglist. I keeps crashing.

    When I look for 3.6.6 or only the 4.0 upgrade comes up. I thought I could downgrade.

    I had the same problem (issue with Google Apps and XUL runner etc) of needing to downgrade. To pull it off I went to the main Firefox download page (http://www.mozilla.com/en-US/firefox/new/) and followed the link to OTHER SYSTEMS AND LANGUAGES which took me to a page that included a link on the right hand side to download Firefox 3.6.16.
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  • I did the 4.3 upgrade and my skype dosent work!

    hi all !!
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    Have you tried resetting your iPhone? I have Skype installed (and have had for quite some time now). I loaded iOS 4.3 the day it was released, and I have made Skype calls using my iPhone (and iPod Touch) since.

  • HT5037 installed the iPhoto library upgraded and still getting same error.

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    You need to go to the Applications/Utilities folder, double clic, on the iPhoto library upgrader to launch and run it on your library.  Then launch your iPhoto application to open the library.
    OT

  • HT4528 Is there any way to get rid of the recent iphone upgrade and revert back to default settings? Since upgrading I have experienced nothing but problems with Siri.

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    Apple does not support downgrading to a previous iOS.
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  • Upgrade and change plan at the same time

    My husband and I have phones on the old Family Talk plan. We want to upgrade to iphones and at the same time, switch to the More Everything plan. I can't seem to find a way to do this. When I start with the upgrades I am only given the option to add data to our current plan, not to change the plan completely. Do I change the plan first, then come back and upgrade or vice versa?

    Try voice chatting with a rep on Verizon's website. It's under contact toward bottom of page. I would think you need to change the plan first then the phones, but I would check with them.

  • Need help picking out the lowest cost phone and a plan that has only unlimited talk and text.

    *******DISCLAIMER********
    I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

    Tracfone is going to be launching their first Android Phone to the general retail outlet in December from what I heard. When you buy an AIRTIME CARD, They give you a seperate amount of minutes a seperate amount of texts and a seperate amount of data thats equal to the amount of the airtime on the card. I can actually make $80 last which doubles to 900 minutes , 900 texts and 900mb of data. When I had Virgin Mobile, I only used 100mb of data average per month streaming good quality audio.
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    *******DISCLAIMER********
    I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

  • Oracle 10G upgrade and MRP planning problems

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