The scanner is not working, how can I solve this

Question

product hp photosmart D110
operating system windows 7 64-bit
scanner is not working can´t copy/scann

Answer 1

Hi rokibinu,
If you are getting errors on WIA - Windows Image Acquisition this is a windows based program. Run the steps below to correct the errors on WIA, and then download the new version of Print and Scan doctor to see if you continue to have issues on WIA scan.
Follow the steps below to check the WIA Service:
1. Type services.msc in run or search program and files
2. Scroll down to the WIA Windows Image Acquisition
3. Make sure that this service is running. Click Stop, and then Restart to make sure
4. Restart the computer
Restart the Dependencies services:
1. Click on Start, in Search box type “services” without quotes.
2. Scroll down until you see Windows Image Acquisition (WIA).
3. Double click on it and go to the tab called Dependencies.
4. 2 services should be listed.
5. Exit that window and look for Remote Procedure Call (RPC).
6. Make sure it’s on manual or if it is on Auto, just leave it. Make sure the service is started though.
7. Go to Shell Hardware Detection and Double click.
8. Set the Start up Type as Manual and hit Apply.
9. You should be able to Start the service by hitting Start.
10. Now you are done and the Twain Manager should be working and not give you an error. This should fix your problem
11. Print and Scan Doctor v 4.0
I am an HP employee.
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