The screen is black but the touchscreen is ok
The screen is black but the touchscreen is ok
Restart by holding down the on/off and the home buttons at the same time until you see the Apple logo.
Similar Messages
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How do i fix my itouch. the screen is black but it still responds to touch
How do i fix my itouch. the screen is black but it still responds to touch
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
I dropped my iphone 4 pretty hard, it cracked (although it already had a few cracks in it) and now the screen is black but sometimes has a background light turn on and then off. Holding the home button and off button at the same time do not work. When I plug it in to charge or to the computer it vibrates every 10 seconds and itunes does not seem to recognize it. It gets really really hot when plugged in (which I don't think is normal). icloud does not recognize it under "find my iphone" either. What could the problem be? I am wondering if dropping it dislodged something inside. if so, what did I dislodge and is it possible to fix this myself?
ThanksSounds like that drop was a critical one, my friend. I would make an appointment at your nearest Apple Retail Store, because you're going to need a replacement. Also as a side note: the reason that the charger is making the phone vibrate over and over is because there is a disconnect somewhere in the charge port of the phone, causing it to plug in and out over and over.
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My iphone 4s' screen is black, but it's still on and charging. I broke my lock screen button so I am unable to turn it off using the home button and lock button. Is there any other way my phone can restart or turn off ? Is my phone broken for sure?
Kbkohn wrote:
I am in tears right now because I entered all my 11month old sons milestones into my phone and now I have nothing I'm so upset and am hoping there is a way to get this information back.
Most intelligent people would not store such sensitive data on a device that could so easily be lost, stolen, or damaged. Even if they chose to do so, they would use the device as designed and regularly sync and backup that device as described in the User's Guide.
Have you done so? If you have, all of the data is either in iCloud or iTunes on your computer. Replace the device and restore the new iDevice with the backup of the old one. -
yesterday i bought ipad4 i transfered photos from pc to ipad that it opened in ipad when i click slideshow everything went black. whenever i m opening the application(photos) full screen looking black but all photos are occuping memory.i can see the pictures in settings>brightness>wallpapers but i couldnt able to see in photos application in ipad4
I have several thousand photos in several folders. I have noticed that whenever I want to change the folder used as the side show source, it takes the Screen Saver Preference pane a very long time to respond. It is as if it is scanning all the photos in the currently assigned folder in order to display them in the preview window provided, and it gets so dogged down doing that it can't respond to my clicks on the Choose Folder option.
Assuming you don't want to redistribute your photos into a greater number of folders or subfolders so there would be fewer in each folder to process, you could try a workaround. Try moving your currently-assigned folder to your desktop temporarily, before opening the Screen Saver preference pane. If the preference pane can't find the old folder, it may immediately ask you to choose a new one. You could hopefully then do so, close the preference pane, and then put back the old folder.
It's my understanding that there will be no future updates to Tiger, only security fixes. -
I was in the middle of using my iPhone 4 running on the latest iOS before iOS 6 and the screen went black but you can see it is still on because the color of the screen is blueish blackish like when your phone is turning off. Any suggestions?
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears.
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My MacBook Air 2012 turns on an the key board lights up however the screen stays black but when I shine a torch through the apple sign on the back you can see the login is there a way to fix this??
1. Press the F2 key couple of times.
2. Reset PRAM. http://support.apple.com/kb/PH4405
3. Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best. -
I purchased a tv show in itunes. When I try and play it, the screen stays black but the cursor is moving. Any thoughts?
If you are seeing the "Connect to iTunes" logo, then your device is in Recovery Mode, and you will need to restore it:
If you can't update or restore your iOS device
iOS: Back up and restore your iOS device with iCloud or iTunes
Cheers,
GB -
Please help! I dropped my phone and the screen went black but I can still hear when I get a call or text.. How can I fix this?
See Here for > Frozen or unresponsive iPhone
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
My iphone 4 fell in the toilet 4 days ago and has been drying in rice ever since. I tried plugging it in today and the screen remained black but it did vibrate when i switched it to vibrate. Is that a good sign? Or should I just give up hope already?
well good sign or good sign maybe a strong word
it mean that not all of the device have been damaged by the fluid
but it does not really mean that the screen will ever work again
when drying in rice make sure you don't
1 conceal it so the vapor can't escape or it will not dry enough
2 make sure to leave in on a heating source like a heated floor or radiator to speed up the proccess of the vaporising -
IiPad air2 suddenly freezes, the screen goes black but the sound is still on, I have taken it back to factory settings and it was OK then yesterday it froze again, only plugging it into my IMac got it going again. Anyone else got this problem?
Greetings jupiejupie,
Welcome to the Apple Support Communities!
I understand that your iPad is sporadically becoming unresponsive and the screen is turning black. In this situation, I would recommend reading over and working through the suggested steps in the attached article.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Cheers,
Joe -
my ipod feel and now everytime i connect it 2 my computer i get the n/a on my desktop n when i go to restory it ... it say error 28 n the screen is black but when i do the recovorey steps the screen still looks the same so i dnt think it a black screen so idk if the fireware is messed up or what n idk if it broking or what n if ipod store will take it n give me a new 1
From the link at the bottom of my post:
Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors
iOS: Resolving update and restore alert messages
I would do what the article and if unsuccessful make an appointment at the Genius bar of an Apple store since you likely have a hardware problem. -
How to fix iphone 4 that the screen went black but it is on
My iphone 4 screen went black but the light is on. I can hear the phone rings and other sound from the screen but I can't answer the phone. The screen won't come on. What to do?
Try resetting: Press both the home and on/off buttons for 10-30 seconds, until the Apple logo appears. (No data loss)
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Screen went black but still works
How do I fix iphone 4 screen went black-still works and already tried shutting it off
I fix a lot of phones and have only experienced this once with a customer.She told me that the screen went black but the phone still rang.I thought she was just doing something wrong or that maybe she dropped it and the LCD ribbon cable hopped off the board.By the time she got the phone to me the battery had completely died as she could not turn it off.After I received the phone I plugged it in and to my amazement it came alive after the usual 5 or so minutes it takes an iPhone to fire up after being dead.So if possible let it fully drain and then plug it in at the mains charger.Hope this helps.
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IPods screen went black but assisted touch on screen still works?
IPods screen went black but assisted touch on screen still works? What's would be wrong?? I have dropped it and the lower volume button went partly in side the IPod (thats why i had the assisted touch on) and its been working very slowly fore the last week or so. but other then that it was fine.
With the information given, If the screen is completely black even after the reset, it's sounds as a hardware issue
Could be : The battery
The charger
The phone itself
You can narrow these down one by one preferably.
-If you have an extra battery, test it.
-Try another charging cable or another outlet
If neither of those affect it, you can also wipe the phone, but that's pretty much the last last step you should do since it erases everything. Then restoring it. Time varies.
If you are still having trouble, contacting your carrier, the closest Apple Store, or the technical support line for Apple.
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