THE screen is black but we can hear comments iPhone 5
THE screen of THE phone has turned black but we can hear THE phone give comments if we touch THE screen iPhone 5
Hi there Robbe1999,
I sounds like you may have the Accessibility features Voice Over and Screen Curtain enabled. Try pressing the home button three times quickly to disable these features. If that doesn't work, you can also manage the accessibility features via iTunes. Take a look at the article below for more information.
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Managing accessibility features using iTunes
Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
In iTunes, select your device.
From the Summary pane, click Configure Universal Access in the Options section at the bottom.
Select the feature you would like to use and click OK.
-Griff W.
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HT1414
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This sounds like screen curtain may be enabled. Screen curtain is a feature that allows display privacy. To disable screen curtain while VoiceOver is enabled, you can three finger triple tap the screen to disable this feature. You may need to press the home button once in order to process these steps. If you wish to disable VoiceOver, see the link in the article below.
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http://support.apple.com/kb/HT5018
If the issue persists, try reaching out to us here.
Cheers,
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It this does not get the display working make him buy you a new iPhone.
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Resolve these most common issues:
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http://www.apple.com/support/ipad/assistant/ipad/
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
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