The screen on my Iphone 5 keeps freezing even after restoring factory settings and downloading latest update.

Hi
The screen on my Iphone 5 is consistently freezing. I have restored the factory settings but that didn't work. I have downloaded the latest apple update. Not sure what else to do or if it is a known issue? It happens on any screen, even the lock screen and the only way to unfreeze it is to press the top button to switch to sleep mode then click the round button and enter in my pin again. Any suggestions would be most welcome!

Restore the phone as new, and do not restore anything from a backup.
If the phone still doesn't work properly, you will need to bring it to an Apple store to be evaluated as it most likely has a hardware issue.
~Lyssa

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My iPad keeps crashing, and i don't know what to do. I've tried restarting it, closing all of the apps, and deleting apps, but this problem persists. What do I do?

Hello ingco,
Thank you for providing the details of the issue you are experiencing with your iPad.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken and any other steps you have already taken):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPad before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.

My ipad2 keep on freezing even after restoration and upgrade to software version5.what do i do?

my ipad2 keep on freezing even after restoration and upgrade to ios5. what do i do?

Simon...
If you restored from a backup, the backup may be corrupted.
Try Restoring as a new device

My ipod touch still freezing even after restoring it

plz i need help....my ipod touch still freezing even after restoring it...plz send me email to [email protected]

If you did not restore to factory defaults/new iPod do that. If yuo are still having problem then an appointment at the Genius Bar of an Apple store is in order. You likely have a hardware problem.
You are not addressing Apple here. We are just users like yourself.

My ipad keeps freezing. I've factory reset and it still freezes

my ipad keeps freezing. I've factory reset and it still freezes

So you did a restore on the device? Any particular action associated with the "freeze"?

My husband gave me his iPod touch, even after resetting all settings, and even though I have a user name and password whenever I need to update apps it shows his previous user name, and is asking for his password. How do I fix that?

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dom59 wrote:
Ok, when I go into my Apple ID account, everything looks right. It does show my user name. It's only on the iPod that it shows my husband's previous user name, and it asks for his password. Everything in iTunes and my account looks right. The issue only seems to be with the actual device, iPod Touch 4th gen.
There is more than one way to access the Apps Store and the iTunes store. One is via iTunes on your computer, and the other is via the apps on your iPod.
Just because you are logged in on your computer does not mean you are logged in on your iPod.
The reason your husband's user name comes up is because he was the last one to log on. You can change that by going to Settings>Store. Tap the Apple ID, Tap Sign Out, Tap Sign In, Tap Use Existing Appel ID, enter your e-mail address and Apple ID password, and tap OK.

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I plugged my phone into my laptop this morning and it started doing an update. I walked away from my desk, came back and had an error message and a prompt saying my phone is in recovery mode and needs to be restored. But when I click "ok" to do that it says it will restore the factory settings and I'll lose all media, data and contacts. I DON'T want to do that--the whole reason I plugged my phone in this morning was to download some new photos, so I can't lose them!
The phone isn't working...it's showing a usb connector pointing to an iTunes icon.
Help!!!

If your phone is in recovery mode, you've already lost all data on the phone...its gone. Your only option now is to restore the phone, either from backup or as a new device.

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I want to put PG restrictions on my son's ipod, but no-one can remember the restrictions passcode. I heard I must restore factory settings to start over, but I need to keep the content of their games of minecraft. How do I do this?

"1. If I restore it to factory settings when the update comes up, I realize everything will be erased, but would that improve connection time on itunes with my Mac?"
Going from personal experience, mine is Mac formatted and only takes a few seconds to appear on the desktop.
"2. The instructions say I have to have a power supply in order to do a restore (I don't have one). If it is fully charged when I do the restore, can I do the restore without getting in any sort of bind? Or is the power supply essential?"
Under normal circumstances the 5G iPod will restore directly from your computer without an adapter. I have one for travelling and they are worth having but I have never had occasion to use it during a restore.
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1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
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iTunes free download from www.itunes.com/download

Why does my Ipad screen keep freezing even after rebooting

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Hello, Nina1711.
Thank you for visiting Apple Support Communities.
Try closing all open applications in multitasking and power cycling the device. Test the responsiveness of the iPad after processing these steps. If the issue persists, check to make sure you have space available on the iPad in Settings/General/About. If there is no space available you may want to remove unwanted Apps or media as this can cause the unit to become unresponsive. If these steps have been processed with the issue persisting, you will need to restore the device. Make sure to backup the device prior to restoring.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Cheers,
Jason H.

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Thanks Russ H and Ross H!
I'm finding Multicam, combined with Compound Clips to be extrememly efficient.
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Layed out both clips side by side (visually, they are on top of each other on the timeline),and made that a single compound clip.
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Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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Apple Retail Store - Genius Bar

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SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

Will my iPhone keep its firmware after a factory reset?

After choosing the 'Erase All Content and Settings' option, letting the iPhone do its 2 hour erase, and setting up the iPhone again, will it keep the same firmware it had before the factory reset?

Restoring an iPhone with iTunes completely erases the iPhone first - firmware and all, followed by the current firmware version being re-installed. After the firmware is re-installed, you are prompted to restore your iPhone from your iPhone's backup, which is the default selection. This must be followed by a sync with iTunes to re-transfer your selected iTunes content to your iPhone and the same for any photos on your computer that you have selected to be transferred to your iPhone.
Selecting erase all content and settings from your iPhone erases all content and settings only, which is a secure erase. This does not erase the firmware from the iPhone.
What exactly are you wanting to accomplish?

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EtreCheck version: 1.9.12 (48)
Report generated June 16, 2014 at 9:14:18 PM EDT
Hardware Information:
          iMac (27-inch, Late 2009) (Verified)
          iMac - model: iMac11,1
          1 2.8 GHz Intel Core i7 CPU: 4 cores
          8 GB RAM
Video Information:
          ATI Radeon HD 4850 - VRAM: 512 MB
                    iMac 2560 x 1440
                    Cinema HD 2560 x 1600
System Software:
          OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:3
Disk Information:
          WDC WD20EZRX-00D8PB0 disk0 : (2 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 2 TB (1.39 TB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5680H
USB Information:
          Apple Computer, Inc. Apple Cinema HD Display
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Internal Memory Card Reader
          Apple, Inc. Keyboard Hub
                    Apple Inc. Apple Keyboard
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
Gatekeeper:
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Kernel Extensions:
          [not loaded] com.Symantec.kext.DeleteTrap (1.0.0d1) Support
          [not loaded] com.Symantec.kext.KTUM (8.0.4) Support
          [not loaded] com.Symantec.kext.SymEvent (1.0.2) Support
          [not loaded] com.Symantec.kext.SymOSXKernelUtilities (1.0.3) Support
          [not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) Support
          [not loaded] com.cisco.nke.ipsec (2.0.1) Support
          [not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support
          [not loaded] com.iomega.driver.IomegaSAM (1.1.1) Support
          [loaded] com.kaspersky.kext.klif (3.0.3d40) Support
          [loaded] com.kaspersky.nke (1.6.3d13) Support
          [not loaded] com.nike.sportwatch (1.0.0) Support
          [not loaded] com.palm.ClassicNotSeizeDriver (3.2) Support
          [not loaded] com.roxio.BluRaySupport (1.1.6) Support
          [not loaded] com.symantec.kext.symdc (1.3.0) Support
          [not loaded] com.symantec.kext.symfs (7.0.2) Support
          [not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support
          [not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support
          [not loaded] com.wdc.driver.USBHP (1.0.11) Support
          [not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support
          [not loaded] net.pocketmac.driver.BlackberryUSB (2.0.1) Support
          [not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.1) Support
Startup Items:
          CDBurnerService: Path: /System/Library/StartupItems/CDBurnerService
Launch Daemons:
          [loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [running] com.akamai.single-user-client.plist Support
          [loaded] com.divx.agent.postinstall.plist Support
          [loaded] com.google.keystone.agent.plist Support
          [failed] com.smithmicro.cleaning.schedulermailer.plist Support
User Login Items:
          Kodak EasyShare Wireless Listener
          GetBackupAgent
          Microsoft Database Daemon
          Google Drive
          Dropbox
          AdobeResourceSynchronizer
          WDSecurityHelper
          WDDriveUtilityHelper
          WDDriveUtilityHelper
Internet Plug-ins:
          SharePointBrowserPlugin: Version: 14.0.0 Support
          AdobePDFViewer: Version: 10.0.0 Support
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          QuickTime Plugin: Version: 7.7.3
          Default Browser: Version: 537 - SDK 10.9
Safari Extensions:
          DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
          Virtual Keyboard: Version: 14.0
Audio Plug-ins:
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          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          fbplugin_1_0_3: Version: (null) Support
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3rd Party Preference Panes:
          Akamai NetSession Preferences Support
          Perian Support
Time Machine:
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 2 Disk used: 563.23 GB
          Destinations:
                    My Passport Studio [Local] (Last used)
                    Total size: 2
                    Total number of backups: 108
                    Oldest backup: 2012-11-30 02:43:26 +0000
                    Last backup: 2014-06-01 22:28:32 +0000
                    Size of backup disk: Adequate
                              Backup size 2 > (Disk used 563.23 GB X 3)
                    LaCie2010 [Local]
                    Total size: 0 B
                    Total number of backups: 34
                    Oldest backup: 2012-03-04 13:36:12 +0000
                    Last backup: 2014-04-07 01:38:27 +0000
                    Size of backup disk: Too small
                              Backup size 0 B < (Disk used 563.23 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               6%          mdworker
               3%          mds
               1%          WindowServer
               0%          hidd
               0%          fontd
Top Processes by Memory:
          180 MB          com.apple.IconServicesAgent
          156 MB          Mail
          147 MB          Dock
          138 MB          com.apple.WebKit.WebContent
          123 MB          Safari
Virtual Memory Information:
          3.61 GB          Free RAM
          3.18 GB          Active RAM
          512 MB          Inactive RAM
          724 MB          Wired RAM
          424 MB          Page-ins
          0 B          Page-outs

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

The screen on my Iphone 5 keeps freezing even after restoring factory settings and downloading latest update.

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