The selected original image (video) is either offline or not found.

I tried exporting a video from aperture to desktop. It apparently lost the file. I see the thumbnail with a yellow triangle. I read a lot of post here and did all three repair stages when opening aperture. Still no file and a thumbnail. I tried locating the file in finder and cannot locate it. I looked in aperture library in the masters and still cannot locate the origianl file to reconnect the video file.
Any help will be much apperciated

Derek,
what happens, when you select the video with the broken reference in the Browser and use the command to "File > Locate referenced file"?
In the "Referenced Files in Selection" window you should be able to see the path to the original file, where it should have been. Have you searched this folder?
Or is the problem, that Aperture does not allow to use the "File > Locate referenced file" and gives the error message "The selection does not have any referenced files".
In that case the original movie should be in your Aperture library, and you shoud look inside the folder with the date you imported your movie - the Aperture library "Masters" folder is organized according to "Import session". To see the "Import session" of a version, edit a metadata preset in the libaray inspector info panel to include the "Aperture > Import session" tag when you are viewing a version.
Regards
Léonie

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The selected original image is either offline or not found. Please reconnect it and try again.

Hi to all, This is my first time here. I am having a problem that I've never had before. I am attempting to upload images to Flickr, which I do daily without trouble. However, this time I'm getting the message: "The selected original image is either offline or not found. Please reconnect it and try again." I am doing searches on my MacBook by copying and pasting the jpeg name in to the finder and they seem to be gone. I have taken special care to file my photos in certain folders. Either I have inadvertanly deleted entire folders or something very odd has happened. Can anyone shed any light on this? Thank you

Hi, Thank you for the response.
I'm on 10.7.5 OS
Ver. 3.4.3 Aperture
I have a folder on my desktop named "photo imports" I insert my card to the reader on my MacBook Pro and copy the files in to a folder nested within the Photo imports according to which camera I am using or sometimes it is a special project. This folder is on my computer's hard drive.
I then go in to Aperture and click "Import" I select in the "Store Files" menu: "in their current location"
This has been working nicely for me. I use Time Machine on a somewhat regular basis and I also use other editing software like Picassa and View NX2 (Nikon software)
I suppose that it is possible that I accidently dragged my folder in to the trash, but I really do try to be careful about that sort of thing. I have gone back in to Time Machine and have been unable to find the files. It is vexing. My granddaughter has been asking me for those particular pictures and the only way to view them is in Aperture on my computer because I am unable to email or export them in any way.

"Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again."

I have imported my iPhoto library onto Aperture, and then deleted the iPhoto library so not to have any duplicates. Now, the images on Aperture are pixelated and when I try to export them the following message appears: "Unavailable master images cannot be exported.The selected master image is either offline or not found. Please reconnect it and try again." What does this mean? How can I get my photos "online" so that I can see them as they used to be?

How did you import your iPhoto Library? I assume, you used "File > Import > iPhoto LIbrary", but how did you set the "Store Files" pop-up menu?
If you chose to "Store Files in their current location", then you did not actually import the master image files into Aperture, but referenced them inside the iPhoto Library. In that case, you just deleted all your images, when you deleted the iPhoto Library. And if you did that, and your iPhoto Library is still sitting in the Trash, put it back; then your Aperture Library should work again. Or restore the iPhoto Library from your most recent backup and put it into the exactly same location where it used to be.
If you used a different "Store Files" setting, please explain where you have chosen to store the master image files. This will help to track down your images.
After restoring your master image files you may need to reconnect them to the versions. Post back, if you need help with that.
Regards
Léonie

HT4007 The selected master image is either offline or not found. Please reconnect it and try again.

I have my aperture photos stored on a harddrive that is installed in my MacPro. I just tryed to email a photo and the message "The selected master image is either offline or not found. Please reconnect it and try again." popped up. How can I find the master image?

Hello CoopDeFeet,
Thanks for the question, and welcome to Apple Support Communities. The following article may provide help:
Aperture 3.x: Reconnecting Missing or Offline Referenced Images
http://support.apple.com/kb/PH7936
Thanks,
Matt M.

"The selected master image is either offline or not found. Please reconnect it and try again."

I recently "upgraded" from Snow Leopard to Lion (10.7.2) by performing a clean install. I then reimported my Aperture Vault. Now almost all of my 12,000+ photos show a little yellow warning icon (see attached image). I am unable to edit or manipulate these photos in any way. When I attempt to, the following error message appears: "The selected master image is either offline or not found. Please reconnect it and try again." I have already performed all 3 of Aperture's recommended Troubleshooting steps: . And here's one more bit of information. When I open Aperture while holding down the Option key (to choose the Aperture library), the dialog box asks "Which Aperture Library do you want to use?" and displays a table containing several older libraries as well as my current library (Aperture library.aplibrary) (this is the library that I am trying to use -- i.e. the one I am having trouble with). When I single-click to select this library, the information displayed below it shows its location on my external drive, as well as "12856 versions, 12920 masters." But when I double-click to open that library, I am left with the same problem. 12,000+ of these photos appear to have no master.
Any help is appreciated!

I am really sorry, I could not be of more help to you so far. Remote diagnosis is very difficult, since I cannot take over your computer screen.
Your problem is very unusual and it really should not happen: with a managed library Aperture should know how to find the master image files, since it is Aperture's job to keep track of them. And so there are no built in controls in Aperture at all to reconnect managed masters. You Aperture library obviously is corrupted, and you need to find out why this happenend. If you know the reason, you may try to recreate it from your vault, and avoid the problem that caused the missing masters. That is why I asked about the formatting of your drive - I wild shot - granted- but if you restored your vault to an external disk not formatted MacOS extended this might result in missing master image files. You may want to restore from your vault again, using a different drive, to avoid hard drive problems.
If you cannot find the reason for the corruption that occured when restoring from the vault, then you will have to patch your Aperture library manually, since you already tried all built-in"First Aid" measures.
You already made sure, that the library contains a "Masters" folder and the images are there. One thing you could try (after making sure you have a backup of your library):
Quit Aperture.
Open the Aperture Library Package again and move the Masters Folder to a folder outside the Aperture Library.
Relaunch Aperture and try "locate referenced Files" again;
If this does not not succeed, you might try to reimport the masters to Aperture, but this way you would loose all your edits - that why I am trying to find a clue to the source of your problem
Good Luck
I really hope somebody else will chime in with more ideas
Léonie

The selected master image is either offline or not found. Please reconnect it and try again., The selected master image is either offline or not found. Please reconnect it and try again.

Hello,
I can see all my photos and folders on aperture, but i can't export some of which. I read this message...
The selected master image is either offline or not found. Please reconnect it and try again.
what can I do?
Thanks a lot for the answers
Enrico

hello, I didn t delete the drive file image and the file image is not in an external drive not plugged in.
I have a lot of of folder and photographies without no problem, but there are onlt 4 folders that I can see only the preview but i can't export or use them... Very strange...

Image offline or not found problem

I've been traveling a lot so I decided to move my entire Aperture Library to a firewire 800 drive thinking that I would be able to work from my laptop or desktop and have the exact same library without problems. It seemed to work fine until I plugged back into the desktop and now the images that have been imported and edited on the laptop show up but are not accessible with AP giving me this warning "The selected master image is either offline or not found. Please reconnect it and try again." I can't navigate using the manager because it can't/won't see the Aperture Library file.
I tried exporting the project on my laptop then re-importing the project back on my desktop with same results. The files are in the external drive but it seems like its looking for the original computer from which it was installed...
What do I do to fix this?

Are you using Ap2 or 3 ?
Are your images in the Aperture library on your desktop because Aperture cant 'see' them, have you dropped them say in your documents folder in error ? If you have, Aperture cant access them as it uses the pictures folder in your home folder by default.
You may have selected upon import to store files somewhere else other than the default pictures folder.. Use the finder to search for your Aperture Library.aplibrary.
In Ap3 it should be a simple export import operation. If Ap3..? did you export as a 'Project as new library'... or try to export by drag and drop...? Or export individual projects ?
Ap3 supports merging everything you did on your laptop as a new library where it gathers everything you did, adjustments, metadata, keywords etc....
Regards....... Gerry..

The backup disk image "/Volumes/FW1000HD/MacBkPro.sparsebundle" could not be created (error 1).

I added an 1TB external usb hard disk to my time capsule as the existing 1TB hard disk is nearly full (less than 12 GB left on time capslule hard disk). Initially, I connected external hard disk to my MacBookPro (late 2009 Intel machine) and erased most of the data on that disk. I added the disk to time machine's backup disks thru the time machine window in system preferences. Now I supposedly have both hard disks, the one in the time capsule and the new usb hard disk, available for backup. Time Machine immediately backed up my system, which consists of my MacBookPro hard disk (about 96.8 GB) and another external usb hard disk which contains about 500 GB of data, on the new extenal hard disk.Time Machine did not attempt to create a new sparsebundle at that time on my new external backup disk. This backup was done while the new backup hard disk and the data disk were both connected to the MacBookPro and the Time Capsule was directly connected by ethernet cable to the MacBookPro. I then disconnected the two hard disks from the MacBookPro and reconnected them both via usb to the Time Capsule. Now, hopefully, the external usb backup hard disk can be written to via wi-fi thru the usb connection thru the Time Capsule? I successfully use the data disk (which contains my full iTunes Library) from the Time Capsule all of the time.
Time Machine has continued to backup small backups of a few MB to a few hundred MB to the Time Capsule hard disk. Time Machine has attempted at least twice that I know of to set up a sparsebundle on the new external backup hard disk, but it has failed both times with the following message:
The backup disk image “/Volumes/FW1000HD/MacBkPro.sparsebundle” could not be created (error 1).
Before the two attempts that I witnessed to create the sparsebundle on the new backup drive, I got the following message:
The identity of the backup disk “FW1000HD” has changed since the previous backup.
I did not change the identity of the FW1000HD, but it originally was connected directly to the MacBookPro when it was backed up. Could this be the problem? And if so, how do I fix this, so I can use this hard disk for back up from the wi-fi connection to Time Capsule?
Gary Olson

I'm not sure this is at the root of your problems, but Time Machine manages backups to a local disk differently than to a network disk. The Time Machine backup written to the disk while it was connected locally can't be used for network backups.

The backup disk image "/volumes/data/GuisselleiMac.sparsebundle" could not be created error null

Hello...
I just got my first 2tb TimeCapsule (TC). Unfortunately, it is not backing up!! I keep on getting the message "the backup disk image "/volumes/data/GuisselleiMac.sparsebundle" could not be created (error (null))"
I've looked in many websites but can't find a solution... I've tried re-setting the TC to original settings, turning my Mac off and on, changing the name of my mac, changing the name of my mac on the network, nothing works!!!
My TC is connected with an ethernet cable to a linksys router wich is connected to the cable modem, so it is in bridge mode. I have not connected the TC to my mac, I don't think this is necessary..
Can someone help me please!!!

My TC is connected with an ethernet cable to a linksys router wich is connected to the cable modem, so it is in bridge mode. I have not connected the TC to my mac, I don't think this is necessary..
Your TC is not directly connected to the Mac and unfortunately it does seem to matter.
The reason the TC fails is not entirely clear but it has to do with Mavericks.
Let me recommend you test what happens with the TC reset and plugged directly into the Mac by ethernet.
You will need to run it in router mode. Ignore all the errors and see if it now works.
The other suggestion is to manually mount the TC hard disk
First of all find it in the network via network utility.
Run netstat and get the current routing table.
Locate your TC on it.. On mine above it shows as tcgen4.local
So in Finder top menu.. Go > Connect to Server.
Type in AFP://TCnetworkname.local (exactly as it appears in netstat)
Or use the IP address.. the problem is that in your setup it is probably not fixed.
The current IP can be found by pinging the name. So ping in a terminal or in network utility.
ping tcgen4
ping: cannot resolve tcgen4: Unknown host
Note how you must use the full domain.
ping tcgen4.local
PING tcgen4.local (192.168.2.201): 56 data bytes
64 bytes from 192.168.2.201: icmp_seq=0 ttl=255 time=4.160 ms
64 bytes from 192.168.2.201: icmp_seq=1 ttl=255 time=3.742 ms
64 bytes from 192.168.2.201: icmp_seq=2 ttl=255 time=3.332 ms
64 bytes from 192.168.2.201: icmp_seq=3 ttl=255 time=3.785 ms
^C
--- tcgen4.local ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 3.332/3.755/4.160/0.293 ms
So you have now established the IP..
And type that in.
AFP://192.168.2.201 (or whatever shows).
Once you have mounted the disk .. delete the old Time Machine setup as per A4 in Pondini.. and set up again.
It should work.. but I strongly recommend a direct link to the TC.

HT3546 I get an error when trying to back up on my TC. Message says - The backup disk image "/Volumes/Data/Macintosh.sparsebundle" could not be accessed (error -1).

I get an error when trying to back up on my TC. Message says - The backup disk image “/Volumes/Data/Macintosh.sparsebundle” could not be accessed (error -1).
Any suggestions

See here...
https://discussions.apple.com/message/20933934#20933934

HT201514 When I try to back up ,I get the error message:The backup disk image "/Volumes/Data/ iMac.sparsebundle" could not be accessed (error -1).

When I try to backup I get the error message.The backup disk image"/Volumes/Data/iMac.sparsebundle" could not be accessed(error-1) Any Ideas? it was working fine and i can't think of any changes I made to the system to affect this?

Start with the best resource available..... Time Machine --- Troubleshooting from Pondini, the wizard of all things Time Machine.
" . . . sparse bundle could not be accessed (error -1)"

I have a MacBook Pro (Retina) and a Sony HandyCam DCR-HC48 video Camera. The Sony only exports video via Firewire, which is not available on the Mac. Is there a firewire to USB or to HDMI adapter?

I have a MacBook Pro (Retina) and a Sony HandyCam DCR-HC48 video Camera. The Sony only exports video via Firewire, which is not available on the Mac. Is there a firewire to USB or to HDMI adapter?

tyler57,
it would be better to direct that question to Gary Loftis, since my MacBook Pro doesn’t have a Thunderbolt port.

Why the audio of my video in my itunes is not playing when i fullscreen it? :( HElp me please..

why the audio of my video in my itunes is not playing when i fullscreen it? HElp me please..

Hi eversonjm,
Thanks for using Apple Support Communities. If you are out of authorizations but only have 1 computer, deauthorizing all computers and reauthorizing your correct computer might be a good idea. See this article for instructions:
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/ht1420
If after deauthorizing and reauthorizing your computer, you are still not authorized for the 96 songs, this article has some steps for seeing the account name that was used to purchase a song, in the event that a different account may have been used:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Cheers,
- Ari

My screen opened, and with every click the page (letters/images) got bigger. I can not get it to return to normal image size. I have to use the slide bar to read across the page. What do i do to correct it back to normal size???

Question
My screen opened, and with every click the page (letters/images) got bigger. I can not get it to return to normal image size. I have to use the slide bar to read across the page. What do i do to correct it back to normal size???

Hi jholzworth,
It sounds like you might have accidentally hit the zoom button. Try hitting ''CTRL + 0'' to return it to normal size. Just so you are aware, ''CTRL'' and ''+'' will zoom in and ''CTRL'' and ''-'' will zoom out.
Hopefully this helps!

The backup disk image"/Volumes/TimeMachine/Macintosh.sparsebundle" could not be created (error-2).

Time machine problem. Backups from my 1TB imac 2009, to a 6 TB RAID configured MyBook Live Duo (3TB+3TB) will not work over ethernet cable. I have 800GB on my 1TB internal drive, have tried the option, command p+r and it does not work. Still get two error messages.
the backup disk image"/Volumes/TimeMachine/Macintosh.sparsebundle" could not be accessed (error-1).
and
the backup disk image"/Volumes/TimeMachine/Macintosh.sparsebundle" could not be created (error-2).
Please help.

Welcome to the Apple Support Communities
See > http://pondini.org/TM/C17.html

The selected original image (video) is either offline or not found.

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