"The Selected Video could not be played" error after latest software update

After the latest software update for the Apple TV I've come across an interesting problem that's driving me crazy.
In a nutshell:
- I can rent movies and watch them.
- I can watch video podcasts.
- I can watch TV shows purchased on iTunes and streamed from my mac
- I can watch TV shows ripped by myself and streamed from my mac
- I can watch movie trailers
- I can watch YouTube videos
- I can watch a movie purchased on iTunes that has been synched to the Apple TV
- I can watch a movie ripped by myself that has been synched to the Apple TV
- I CANNOT watch a movie purchased on iTunes but it's streamed from my mac
- I CANNOT watch a movie ripped by myself that is streamed from my mac
Whenever I'm trying to watch a movie streamed from the mac I get the following error message:
"The selected video could not be played. The format was not recognized"
These are movies I could watch perfectly well before the software update, and I could perfectly watch them streamed from the mac.
Any clues as to what could be going on? Any help or hits will be greatly appreciated.
Many Thanks,
Julian

I am having similar problems. Rolling Apple TV back to 2.0 fixes it, but then I deal with the 2.0 bugs.
Basically, I've tried this three times so far: reset back to 2.0. Resync everything I can(I have about 500gb of video which is stored on a USB drive, but I selectively sync part of my library and all my music).
I have about 40gb free on the 160gb ATV. Everything plays fine - synched music, synced video, streaming video. My types of video are:
- iTunes purchased
- Ripped using handbrake to h.264 standard stuff (plays fine on my iphone and computer)
- downloaded h.264 "ipod compatible"
- converted video using iSquint
After upgrading to 2.0.2, initially everything plays fine. But the MOMENT I sync something new to the ATV, then it all falls to crap.
- itunes purchases play fine (synced and streamed
- iSquint converted videos play fine when synced, won't stream "The selected video could not be played" bs)
- Handbrake rips can play if sync'ed, won't stream
- downloaded ipod compatible will usually play and sync.
Doesn't matter if they're movies or tv shows.
*All of these played fine before the "upgrade" (some upgrade).* After the upgrade, and after the first post-upgrade sync, it falls apart.
Talking to Apple support about this results in the usual BS. Unplug your ATV. Resync your purchases, We don't support third party software yada yada.
All I know is, Apple broke something with 2.0.2. Either something to do with a USB drive access, or something to do with one of their stupid new flags in quicktime, or whatever. It needs to be fixed.
Going back, once again, to 2.0 until this is recognized and fixed by Apple.
Mark

Similar Messages

Apple tv error message "the selected video could not be played. the format was not recognized"

my apple tv has started displaying error message "the selected video could not be played. the format was not recognized" on all my movies. i have never had a problem with it before. please help.

Welcome to the Apple Community.
It seems that your Apple TV may be unable to see your movies, where are your movies kept, have you recently moved them, have you done anything else that might be related.

"The selected video could not be played. The format was not recognized."

I am having problems with "The selected video could not be played. The format was not recognized." It happens when I try to watch TV show/Movie previews.
I can usually watch a few previews before the error comes up. Once the error comes up, sometimes I cannot watch the previews that I was able to watch just minutes ago. Other times, it seems to be dependent on the preview - some previews work fine and others don't work at all.
Fortunately, I can still watch all purchased content.
Apple TV is at 2.4. I've tried de/reauthorizing iTunes and logging out/in via Apple TV.
Can anyone offer help? Anyone have the same issue?
Message was edited by: Boople

I just purchased a music video from iTunes onto my MacBook Pro and downloaded it to my apple tv and had the same problem.
I also rented two movies on my MacBook Pro while traveling in Spain, when I got home and sync'd with apple tv it would not play on apple tv only the laptop. Got not authorized error... I then rent a movie directly from apple tv and that does play.
This is painful and I just bought a second apple tv unit... regretting it so far!

"The selected video could not be played."

So after the update, I noticed I couldn't stream my movies to my appletv anymore. If I wanted to play my backed up movies on the appletv, I'd need to sync it instead of streaming it over my wired network. Same with my music video collection. My movie artwork and descriptions will show fine on the appletv, but when I go to play, it responds "The selected video could not be played. The format was not recognized" It works, however, when synced over. I thought the appletv could play all my itunes content, and it streamed just fine in v1.0.
Anyone else having this issue or been able to resolve it? I appreciate all the feedback!

Welcome to the  Discussion Forums.
The message you see also appears when content can't be accessed, since you know you can play these files then it would seem that your issue is likely access. Are these files on an external hard drive, do the files or any enclosing folders have illegal characters in them (e.g. '/') do you have permissions set properly for the drive and folders on it.
Yes, ensure all your software is up to date.
Message was edited by: Winston Churchill

The selected video can not be played - The format was not recognized

Is anyone getting the following error on home vids or Handbrake vids?
The Selected Video cannot be played. The format was not recognized.
If I actually sync the videos and send them over to the Apple TV they will play, but if I try to stream vids from my iTunes library, that is the error I get.

Are your vids on an external HD that Itunes points to or local to your computer? I would say unplug your ATV and power cycle all your components. All "My Movies" are encoded via HB and are playing fine since the firmware upgrade, my issues seem to be how cacheing is now being handled under the "Movies" category.

VBAI - LabView interface error - "The selected inspection could not be loaded", "Inspection File Error"

I have been programming/interfacing VBAI2012 and LV2011 for two years already.
There is one very frustrating problem:
- Sometimes after changing some codes in VBAI, and I switch to Inspection Interface (by clicking File->Switch to Inspection Interface), there would be error saying "The selected inspection could not be loaded"
- and then there is NO WAY to know what is going on. It does not tell you where the error is. Its so frustrating, you changed a couple of things, and the you have error switching to Inspection Interface, but then you don't know what is causing the error.
Is there any log file which I can check?

Guys,
I have resolved this issue and successfully installed and configured jive forums on my laptop.
I have documented high level steps on my blog http://orafusionmiddleware.blogspot.com (Non revenue generating, only for knowledge sharing)
Cheers,
Sandeep

Nokia 5800 - the selected files could not be copie...

I'm trying to move a few files around on my memory card whilst the phone is plugged into my pc.
There is over a gb of free space on the memory card.
I get the following error
the selected files could not be copied there is not enough free space on the device
Nice
- I'm moving files, not copying so it shouldn't need any free space
- even if it did need free space there is more than enough available on the card
how can i move files around ?

moving files doesn't mean like movin a cup or a book from ur table.. When moving, first the files r copied to a new location, nd then perhaps verified and then the source file is deleted.. So if u r movin 50MB of file, be sure u've atleast 100MB free.. Or move one at a time.
Are u using ur computer browser to move files?
I personally haven't found tht very efficient.. It either hangs, or stops or gives errors like ur phone is busy etc..
U can use the phone file manager or if u want advanced file managin, u could download Xplore, etc..
Regards,
Dr. Shoubhik

The selected wizard could not be started Reason:org/eclipse/jdt/core/IJava

Hi
i am a newbie to Eclipse plugin , i have used org.eclipse.jdt.core package classes(IJavaElement,ICompliationUnit)
for my developement . In Standalone ( as a Eclipse application ) My code is working its generating required java files
I export my plugin project and created a plugin folder. And copied the folder into eclipse/plugins folder
Now if i open the Wizard. wizard opens with a alert saying
" The selected wizard could not be started Reason:org/eclipse/jdt/core/IJavaElement "
what will be problem
i am using eclipse3.1 and JDK 5.0
plugin.xml i have used the follwing requires tag
<requires>
<import plugin="org.eclipse.ui"/>
<import plugin="org.eclipse.core.runtime"/>
<import plugin="org.eclipse.core.resources"/>
<import plugin="org.eclipse.ui.ide"/>
     <import plugin = "org.eclipse.jdt.ui"/>
     <import plugin = "org.eclipse.jdt.core"/>
     <import plugin = "org.eclipse.jdt.launching"/>
     <import plugin = "org.eclipse.jdt.debug"/>
</requires>
Regards
Ganesan S

Please disregard. Reinstalling seems to have solved this
issue.

I keep getting the "some items could not be found" error.

I keep getting the some items could not be found error for some podcasts I downloaded then deleted. Unfortunately, now, I can't get rid of the error message. So I'm trying to search for said podcast to re-delete the entry. And it's not there. And I can't find it anywhere else. How can I fix this?

Another user named Springbk posted a fix that worked for me as I was having the same problem today:
I Changed my DNS settings to OpenDNS
On a Mac go to SYSTEM PREFERENCES>NETWORK>ADVACED>DNS
change DNS by adding ( + )
208.67.222.222
then
208.67.220.220
click okay/apply after. then try the update. after the update, just delete the two open DNS server numbers. should revert back to your old one.

How can i solve the vpn server could not be found error on my iphone 5s?

how can i solve the vpn server could not be found error on my iphone 5s?

FWIW, back at work we have a Palo Alto Networks firewall and VPN. Have configured both the iPhone and the iPad with the pertinent details.
If I connect while in the premises (same LAN), connection is instantaneous and flawless.
If I connect while away, no matter which external network, the first attempt to connect ALWAYS fails with a NOT FOUND error. Yet if I try again immediately after, it ALWAYS connects with no further issues.

Alchemy for xfi - the product state could not be determined (error 6

as the title states I have xfi platinum & installed alchemy for xfi, tried to start it & I get "the product state could not be determined (error 60)" I click any of the links & it takes me to the buy page for the audigy alchemy. I've tried uninstalling & reinstalling multiple times, also uninstalled & reinstalled my xfi drivers. No change. I can enter anything into the entry field on the activation page & It'll advance me to the next page, then when it goes to connect to creative to register. I get another error. "an error occurred while attempting to connect to the internet. (00000)" I dont have anything blocked regarding this program & have tried with my firewall disabled. Please. Help

Well I didnt follow the link, but a kind person did download an update for Windows for me, if i can find link i will post it is from USA, took over 2 hours to install/update but appears to fix this problem, i now have all the bits that windows left out back on pc, so there is a solution out there, i know the site it came from there had been 80,000 downloads in over 2 days.

How do I get home share when it says: the selected files could not be copied because the machine is not a member of the home share?

What do I do when it says the selected files could not be copied becasue the machine is not a member of the home share?

You dont say how you are connected to PC .
This is how i copy data .
USB Mass Storage mode .
Use Windows Explorer to open memory card and copy .
Your free space problem if not resolved copy data off memory card to pc then back .
jje

I keep getting "the network connection could not be established" error message when trying to update my iPads and iPhone to iOS 5.1

I keep getting "the network connection could not be established" message when trying to update my iPad, iPad2 and iPhone4 devices using either my iMac or MacBook. The Macs and iOS devices are apparently working correctly otherwise. Problem started about a day ago when I connected one of the iPads to my iMac and iTunes notified my of an update for the device. I tried and got the above message. Tryied other iPad2 and iPhone4 and get the same message. Also, get same message when trying to update using the MacBook. My system SW is 10.7.3 on the iMac and 10.6.8 on MacBook. iTunes is version 10.6. Have gone thru the check list of things to check and have re-started. Would appreciate any ideas. Thanks.

Another user named Springbk posted a fix that worked for me as I was having the same problem today:
I Changed my DNS settings to OpenDNS
On a Mac go to SYSTEM PREFERENCES>NETWORK>ADVACED>DNS
change DNS by adding ( + )
208.67.222.222
then
208.67.220.220
click okay/apply after. then try the update. after the update, just delete the two open DNS server numbers. should revert back to your old one.

IPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!

iPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!
Help would be appreciated.

PhotogYogi wrote:
I Have the same issue on a brand new iPad mini 2. My battery is only lasting up to 5 hours. I went on chat with Apple last night and they said my battery is fine and its a Safari issue. I'm literally losing 1% every 3-4 minutes. I tried recalibrating my battery, signing out of iCloud, shutting off all locations, turning off background app refresh, restoring network settings, restoring all, and finally restoring from iTunes with no luck. This is just awful. I got this iPad so I could use it on my long flight for a trip I have coming up, and unfortunately, it's not going to last that long, plus I'm concerned about how many times i will be recharging my battery because of this since battery's do have a life cycle dependent on the number of charges. This is frustrating and needs to be fixed ASAP and addressed by Apple.
By the way, Apple told me to bring my device to the Apple Store because it's still under warranty. That's great and all, but I'm going to waste my time if there is no fix for this issue.
Ok so you want Apple to address the problem, but yet you don't want to take it to them just in case they can't fix it? What if they can fix it? Complaining here certainly won't fix it.

Everything was OK - now have "The backup volume could not be found" error

Setup:
* MacBook Air
* MacBook 10.5.5
* Mac Mini with external hard drive with 2 partitions, one of which is called "Time Machine", 10.5.5
What was working:
MacBook Air and MacBook would backup with Time Machine over wireless connection to .sparseimage files on the "Time Machine" volume connected to the Mac Mini.
Change:
Had to give the MacBook Air back to my old employer, so I "merged" the MacBook Air onto the MacBook (the merge was somewhat convoluted, and unrelated to my issue I think: I used SuperDuper to copy the MacBook Air hard drive onto a new SATA notebook drive. Then I installed that drive in the MacBook. Then I used Migration Assistant to copy the user from the original MacBook SATA drive onto the new drive in the MacBook. Now I have two users on the MacBook, whereas before I had one use on each of two computers).
Symptom:
Now I cannot use Time Machine to backup the MacBook to the "Time Machine" volume. Everything I've tried causes Time Machine to briefly "prepare" the backup, then return the error "The backup volume could not be found". Things I've tried:
* Mounting the volume "Time Machine" on the MacBook, under either user, works fine - I can write, read, and delete from the volume.
* Deleting the old .sparseimage backup files from the "Time Machine" volume.
* Erasing the "Time Machine" volume with Disk Utility on the Mac Mini.
* Using "Change Disk..." in Time Machine to re-select the volume "Time Machine"
* Using "Change Disk..." in Time Machine to select None, then restarting, then re-selecting the volume "Time Machine"
* Making the volume "Time Machine" read/write by guests, then connecting to it from the MacBook as a guest instead of as an admin user.
* Repairing permissions and/or repairing disks using Disk Utility on all applicable volumes.
* Tried all of the above under both users on the MacBook (both of whom are Admin users)
None of these things have worked, they all exhibit the same symptom when I manually start a time machine, or when I wait for Time Machine to automatically start the backup.
Any ideas of what I can try next?

Consider these reasons for this error...
*_"Backup Volume Could Not Be Found"_*
First, it is important to distinguish this error message from another, similar Time Machine error that states, “The backup volume could not be mounted”. This is important as the causes and cures for these two errors can be very different.
*Reselect Your Time Machine Disk*
(http://support.apple.com/kb/TS1329)
In the Finder, go up to the "Go" menu and select "Connect to Server".
Click the "Browse" button at the dialogue box.
In the Network window that opens, do you see your TM drive?
Double click it to mount the drive.
Now let's try to reselect it for Time Machine use.
Go to System Preferences --> Time Machine.
Click the "Change Disk..." button.
Select "None" and click "Stop Backing Up".
Now click "Choose Backup Disk" and reselect your drive again.
Close System Preferences and try backing-up again.
On the other hand, does your Time Machine drive NOT appear at all? Is it appearing on your desktop? If it is still connected try disconnecting the cable, waiting a few seconds and then reconnecting the cable. Does the drive mount on the desktop? Try initiating a backup now.
*Disk Fails to Wake From Sleep*
“If your external HD has a sleep function that does not wake for Time Machine backups. Time Machine will alert you that "The backup volume could not be found", and backups will not be made.” (http://support.apple.com/kb/TS1337)
*3rd-Party Disk Utilities* #
Many external hard disks come with software for maintaining/monitoring hard disk activities. It may have come on a separate CD or been installed on the drive itself. If these programs have been installed they may interfere with Time Machine backups, generate erratic behavior, or cause the drive to ‘disappear’ altogether.
You may never know these applications are there as they may be running in the background. Go to System preferences --> Accounts. Select your account in the pane on the left. Click “Login Items”. Are there any items listed there that might refer to hard disk utilities. If so remove them using the “-” button at the bottom.
*Time Capsule Has a Long Name*
“When using your Time Capsule for Time Machine backups in Mac OS X 10.5 Leopard or later, the Time Capsule backup volume may not mount and Time Machine may not be able to back up to it. This alert may appear: "Backup volume cannot be found". This can happen if the Time Capsule disk has a long name. [http://support.apple.com/kb/HT1170]
Open AirPort Utility (in /Applications/Utilities).
Click your Time Capsule's icon.
Click "Manual Setup".
Enter the password for the Time Capsule if prompted.
Click the Disks icon.
Highlight the volume name that appears under "Time Capsule Disk".
In the Name field, enter a name for the volume that is less than 27 characters long.
Click Update.
After Time Capsule restarts, on the Mac(s)using Time Machine, open Time Machine preferences and reselect the Time Capsule volume.”
Let us know if any of these suggestions help.
Cheers!
Message was edited by: Glenn Carter

"The Selected Video could not be played" error after latest software update

Similar Messages

Maybe you are looking for