The send a  mm with my cloud code to actívate other device to a telephome o dont have. What can i doo

The send a  msm with my cloud code to actívate other device to a telephome o dont have. What can i do

If everything else is connecting with no issues, I would go into the wifi setting on the iPad and redo the info there, user, password and anything else related to your wifi at your house.
It is possible whatever he reset may have reset something to default setting which will not allow it to connect. If you need too then verify the wifi setting by comparing it with another device setting that works on your home network.
Good luck

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