The serial number is not valid for this product

Hello,
I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
I installed trial version then tried to activate, but says same error.
note: It is photoshop 12 for windows , english version , CS5 , volume license
Could you please help.

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Error "The serial number is not valid for this product" | Creative Suite

HI together,
I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
Regards
René

Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
So who is able to reactivate my Serial Number so that I'm able to use my product?
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
Rene Pardon: is there a phone number i can call?
Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
Rene Pardon: as you can see, i'm the person who payed for this software
Richa: I am sorry I just checked it
Richa: it is canceled thats why you are getting invalid error
Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
Richa: I am sorry Rene
Richa: But its showing canceld
Richa: so cant help you with that
Richa: I wish I could help you, but my hands are tied
Rene Pardon: that's what you told me several times so who can help me?
Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
Rene Pardon: so please tell me who is able to help me
Richa: You need to place a new order?
Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
Rene Pardon: please get someone in your team who can help me
Richa: I am sorry Rene..
Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
Richa: Sorry but we can not help Rene..
Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
Richa: I am sorry
Richa: I found the reason for cacnellation
Richa: and its canceldd
Richa: because you requested to cancel. in year 2013
Richa: On 30th april 2013
Rene Pardon: but i only canceled the creative cloud, not my creative suite
Richa: so we have refund and canceled it
Richa: Its showing for this oserial?
Rene Pardon: one moment
Rene Pardon: i log into my account
Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
Rene Pardon: As you can see the product is displayed as "non-canceled"
Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
Richa: I am sorry but the refund was given and requested for this
Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
Rene Pardon: And why should I need a serial number for the Creative Cloud?
Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
Richa: I can not do that?
Rene Pardon: But i guess someone in your Team can
Richa: can not help you

I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
I have deactivated photoshop in the old computer.
The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

the installation files work the same whether from a disc or download, but there are other ways to mismatch a serial and installer.
Error "The serial number is not valid for this product" | Creative Suite

I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
https://www.adobe.com/account/my-products-services.html#MyProductsHeader
Sign in with the email and password that you bought it under.
Click on the triangle next to your product and you will see the serial number assigned to you.
You have a valid record and proof of ownership. Try again.
Gene

Serial Activation Error "Serial Number is not Valid for this Product"

I have Photshop CS5 Extended edition but when i try to activate the key it comes with the error "Serial Number is not valid for this product". The product has been activated two times before but the installation doesnt come with the error "Serial Number is already in use" or something similar. Any ideas on how to fix this?

Hi Dynamikzz,
As per the error message you received "Serial Number is not valid for this product", please follow the help document as below:
Error "The serial number is not valid for this product" | Creative Suite
In case you have received the error message "Serial Number is already in use", please follow the thread below as the activation count of Adobe CS5 applications is 2 :
Re: serial number issue
Regards,
Sheena

Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
/ Jojja

Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay I bought a computer that had CS5 installed on it (but it didn't come with the install disks) This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
One more thing, you should also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
Good Luck. I really hope it all works out for you.

Win8 CS5 serial number is not valid for this product

trying to install my CS5 on a 2nd machine - a win 8 64bit machine. i purchased on my macbbok pro. my cs5 is saying the serial number is not valid for this product

Perpetual Photoshop versions support one platform. For a fee you can switch platform and get a serial for the other platform.

Serial number is not valid for this product

I purchases MS creative suite 5 Student Licensing in 2011. Just rebuild my MAC. Entered code to re-install Photoshop. Prompt displays "The serial number is not alid for this product" What can I do?

You will have to contact customer service by phone about this issue. Please have your proof of ownership ready. For instance an email or receipt.
I hope you registered your product with Adobe as well.
800-833-6687
Monday—Friday, 5am—7pm PT

This serial number is not valid for this product

hey,
i put my serial number and it saying that its not valid….
what should i do?
thanks

i got the same trouble, but in my case the problem is in my company we buy 4 licenses for adobe design std cs6 6.0 MLP Lincese IE, that its for 4, windows or mac, we only use mac, but i use just 2, when i try to put the serial in the number 3 mac, the program say the serial number is not valid, try again, what i can do?@

After re-installing my serial number is not valid for this product

My laptop crashed and I had to install PhE11 on another laptop. After installing it says: this serialnumber is not valid for this product.
But it is the only serialnumber I have, and I did not type it wrong. Please help.

Walked through the CC Cleaner, the log removed some things and this is the summary of warnings:
[Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Tue Dec 30 15:01:16 2014] DB does not exist at: C:\Program Files\Common Files\Adobe\caps\caps.db
[Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
[Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
[Tue Dec 30 15:01:42 2014] Warning: Failed to remove file,folder trying again
[Tue Dec 30 15:01:42 2014] Warning: Failed again to remove file,folder
[Tue Dec 30 15:01:43 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
Still cannot use my serialnumber. Should I remove and reinstall the new installed PhE11?

My serial number is not valid for this product.

I am rebuilding my mac and need to reinstall photoshop cs6 extended.
I am using the correct serial number and it's telling me that its valid but that a qualifying product can not be found on my computer. What am I doing wrong?
Then when I go to enter it again, it lists CS3-CS5 extended (including CS6), but NOT CS6 EXTENDED. What is happening?

It is looking for the product from which you upgraded (the qualifying product). If you do not have it insdtalled you need to provide the serial number for the qualifying product

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I DID buy the program from Costco and it's a "special edition" but don't know why that should matter. The serial number is in the same place as the programs you buy anywhere else. Maybe it's not matching on the Adobe site for some reason? Any help much appreciated.

That seems to be a sensible possibility. It sure would be nice if it said that it can't be downloaded/must be installed from enclosed discs right on the box/in the enclosed materials though. I will call tomorrow and find out.
The whole ridiculously long story is that I bought it because it was a great deal, and followed all the directions to load it from the installation disc onto a computer, which worked fine. However, I want it on my new Macbook Air, which has no disc drive, so again followed directions to the letter for transferring it from one computer to the other. Seemed to work fine until the very last seconds when it said it couldn't complete the transfer. (Repeated process, same result.) Then I called the techs where I bought the Macbook Air and they said the easiest solution for me would be to just download from Adobe by entering the serial number because really that is what I paid for in buying the software and that serial number is all that's needed, not the actual discs. So that's what I did, and ended up here.
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My serial number is "not valid for subscription products", but of course it should be. how do I fix that?

my serial number is "not valid for subscription products", but of course it should be. how do I fix that?

Hello,
general informations you will find there: https://www.adobe.com/account.html and this brandnew website: Serial number and activation support.
In case you bought your program from these firms like Amazon this "serial number" obtained from them is not a serial number, only a code with which you can request a serial number from Adobe.
The following part, so I just see at least ceased to exist on my Adobe website, everything plays out in the link from above. I let it there as an info:
Here you have to go through your "Adobe Store", and look for the button "Serial Number Request". Fill in the form and, after a while you will get a "real" serial number.
Hans-Günter

The serial number is not valid for this product

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