"The SIM card inserted in this iPhone does not appear to be supported." On an unlocked replacement iPhone 5.
I live in the UK and recently got my US model (A1428) iPhone 5 repaired at a UK Apple store. They replaced it with the exact same model.
The original phone was factory unlocked and I was assuming that the replacement phone would also be. Having done some tests it seems like it is unlocked (e.g. it has 5/5 dots reception and 3G) but I cannot get past the activation stage [iTunes doesn't do the job either]. The following message keeps showing up:
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
I am planning on bringing it back for help. In the meantime I am able to (using itunes) enter recovery mode, do a restore, update the iOS, etc. but I doubt that would help so I am currently avoiding it.
Any guidance is appreciated.
The message you received indicates that the phone is locked to a carrier other than the one for which you have a SIM. You'll need to take the issue up with Apple. Nothing you do with iTunes is going to make a difference.
I'm quite surprised that the UK Apple Store replaced a U.S. purchased phone. They usually won't.
Best of luck.
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i updated it.. and now when i go on to itunes its saying 'The Sim Card Inserted in this phone does not seem to be supported' Helppp please
Some indian store :/
We get posts here, almost daily, from folks from India, who purchase locked iPhones in the US, only to find out they can't use them in India. I've always wondered what happens to those phones... -
i receive a message saying that 'the sim card inserted in this phone does not seem to be supported. Has anyone experience anything similar?
Try removing your sim and insert it again and make sure that its clean as well as the sim tray. insert it seucrely locked in place. See if it works, quick fix. If not try to use a different sim or try your sim to a different h/s. For you to be able to isolate if its with your sim or iPhone. Tricky Tips!
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I Updated my 3g yesterday to ios 4, and now it says exactly what is in the title.
i have tried 3 sim cards all different networks, and one from an Iphone 4. none of them work.
is there anyway i can get this phone working again, i want to give it to my daughter.I got it from work. They said it was O2. The last one was and worked fine
It was a phone that had a cracked screen that I replaced and won't allow me to do anything until I connect to iTunes but now saying the above.
When you say it maybe locked is this the phone being locked to work at all or locked to a network? Can I resolve this myself?
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How do i activate my sim. Phone was locked to Virgin mobile, was told to insert my sim (telstra) go to itunes and re-register phone. Itunes keeps saying The sim card inserted in this phone does not appear to be supported. Brett
Your phone was previously hacked to get it to work on a carrier other than the one it was locked to. Restoring it restored the carrier lock. Only the carrier it is locked to can authorize an unlock. Not all carriers will do this. You will have to find out who it is locked to and contact them.
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THE SIM CARD INSERTED IN THIS IPHONE DOES NOT APPEAR TO BE SUPPORTED.....
Hello. I bought on Dec. 17th 2007 at Orange shop in Beausoleil (south France) an iPhone with the option of unlocking the Sim (100 Euro plus). I followed all instructions. Everything was perfect, on Dec. 24th I was able to unlock the iPhone and used with Orange sim, MonacoTelecom sim and Vodafone sim. BUT the iPhone had a problem: when in sleep mode it did't received calls. So Afer 24 hours I stopped to use, UNSAFE. After Christmas holidays I called Apple assistance, they send me UPS and I returned iPhone to Apple (Jan. 4th 2008). I received a NEW iPhone on Jan. 8th 2008, VERY RUSH. Perfect service, I thought (...making terrible error...). The iPhone was LOCKED and I wasn't able to use. Now starts all the problems and for this reason I'm writing.
I called Apple and Orange many times. Orange didn't received the documents from Apple for the changing of IMEI and Serial, for them I had the first iPhone. After many cals finally I asked Apple to send something official for the changing.
....Days goes on and on.......
Every day two times I called Orange, but evert time I received different versions of my situation. Everyday I tried to restore the iPhone but still simlocked.
On Jan.15th after a meeting with a lawyer I decided to make pression to Apple: infact I returned them an unlocked iPhone and I received back a locked one.
I finally was able to speak with a "supervisor" (Mr. F...) and he tried to solve the problem.
On Jan. 16th I spoke with another "supervisor" (Mr. J...) and he told me to make another time the restore, because they changed the firmware.
From now I tried to make the restore many times with Orange sim. Everything seems to go well but when I put another sim on iTunes there is a white page with:
"THE SIM CARD INSERTED IN THIS IPHONE DOES NOT APPEAR TO BE SUPPORTED. Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please etc etc....".
So the iphone is locked!!! Maybe is country locked, I don't know.
Incredible, unbelievable.
From Apple they told me to wait someting from US, but until now ..... nothing, I received no news from Apple.
The bad situation is that after more than 30 days after the buy I am not able to use the hardware I bought!
I hope that someone from Apple can read this post (sorry if is so long, but with this details I think that in Apple can understand the problem).
I send in warranty an hardware with certain features that I payed to Apple and I received back it with different features.
That's not serious.
After many days, next week I think to go by legal means if Apple France is'nt able to solve the issue.
Many thanks if someone from Apple read my post.
Many thanks if someone help me.But who has to make another unlock? Orange told me that for them is ok and the phone is unlocked. I read on other pages that Apple has a world-database with Imei numbers. So seems Apple can also do the unlock, even for the fact that they returned me a locked phone, different from the one I sent them. The warranty is with Apple, I forgot to warite in my first post that first of all on Janauary I went to Orange shop where I bought the iPhone but they told me for every problem is Apple that has to solve.
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i unlocked my iphone 4 factory and i upgrade to 6.1 when i connect it to itunes it apears
The SIM card inserted in this iPhone does not appear to be supported
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.It sounds like you or someone else hacked the phone to unlock it. Updating it locked it to the original carrier.
How did you unlock it? The ONLY legitimate way is to ask the carrier it is locked to to unlock it. Any other way requires hacking or jailbreaking the phone. -
I updated my Iphone 3gs to 6.1.3, after that m having this message:
"Your iPhone could not be activated because the activation server is temporarily unavailable."
"The SIM card inserted in this iPhone does not appear to be supported"
plz help me! what should i do now?You had a jailbreak and unlock.
When you updated you cooked it.
Your phone is done.
Time for a new one. -
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.Or if you've recently got the phone unlocked then you'll need to connect it to itunes and then do a fresh restore to unlock it ,although for most users simply connecting to itunes for few seconds did the trick.
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The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information
what can in do?Well unfortunatly that advice does not always work. I bought a unlocked iphone4 from apple several years ago and went to att on a no contract basis. Six months later the phone crashed while updating the operating system. Apple replaced the phone with a new one. All is fine till I got a iphone5 and gave te phone to my cousin. The phone is now locked to att but att says the IMEI number is not a valid ATT IMEI and therfore cant unlock it. Apple says there is nothing They can or are willing to do so now I am stuck for a 600.00 phone that can't be used.
If anyoun knows a way naround this situation mI would appreciate a heads up. -
my iphone 4s was continually searching for a newtwork my carrier informed me my iphone needed a service or exchange. i drove 2hrs and paid $239 to exchange my iphone. i then went to activate it and i recieve a message saying activation failed. the SIM card inserted in this iphone does not appear to be supported. contact apple for support. i rang apple and they informed me its my sim or the carrier. i rang the carrier and they said its apple. i have also tried activating the phone by using another carriers sim and the same carriers sim from another persons working phone. still get the same message.
Dude,
Apple didn't lock the phone, and you'll be waiting until kingdom come of you think that Apple will unlock it.
Only the carrier to which a phone is locked can authorize the unlocking. -
O2 - The sim card inserted in this iPhone does not appear to be supported
I just sold my iPhone recently to a guy who has now gone out to Libya for a while, the phone worked fine on iOS 4 with Three, and was offically unlocked by O2 and worked on O2 and Vodafone before selling it, however now he has gone out to Libya the phone is not activating and iTunes is just saying...
"The sim card inserted in this iPhone does not appear to be supported."
What does this mean, he has tried the SIM card in another iPhone and it works fine but it won't work in my old one.
What can be done, I am unsure why iTunes won't activate what is clearly an unlocked iPhone.The likely answer is that no one knows. Or everyone is too busy talking about the latest press release from Apple.
As long as it was unlocked by a carrier and not by jailbreaking it should work on any GSM network. So the problem is most likely with the SIM your buyer is trying to use. It's either defective or it doesn't have a plan that is compatible with the iPhone. -
The SIM card inserted in this iPhone does not appear to be supported. 3-UK
Hi,
I've recently changed my iPhone from the UK Carrier o2 to the UK Carrier Three. When I inserted the 3 sim, iPhone immediately switches to a screen which indicates to connect iPhone to iTunes or allows you to slide for emergency. When I connected to iTunes the following message appears:
"The SIM card inserted into this iPhone does not appear to be supported"
"Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM that came with iPhone or visit the Carriers store to receive a replacement SIM."
When I went to the Three store they weren't able to tell me what was the problem and suggested I go to apple (unfortunatley I'm not able to go to an apple store any time soon). I bought the phone from apple not o2 so I don't think it's locked, and I would imagine it would say if that was the case?
Thanks in advance for your time!Your 3G iPhone is locked to O2 and Peter's link to O2 unlock iPhone is the correct way to unlock.
I've had mine iPhone unlocked by O2 just by completing the unlocking form simple as that, 3 days later O2 sends a text message saying unlock is sucessful. Here you have to remove O2 simcard replace it with your new simcard (3) and connect to itunes and sync.
After completion 3 mobile shows on the iTunes summary, disconnect from iTunes and restart your iPhone. That's it. -
The SIM card inserted in this iPhone does not appear to be supported.
This iPhone is not currently setup to work with carrier you're attempting to use. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked.
what does it mean?Have a look in Settings>Carrier
Again YOU cannot unlock it - only the original carrier can do it -
I own a iPhone 2G Today
He underwent updated Software
He gave me this message
"The SIM card inserted in this iPhone does not appear to be supported.
Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive a replacement SIM card.
I did not know what to do??Follow this article: iPhone: Troubleshooting No Service or No SIM
Symptoms
In certain situations, iPhone may present one of the following symptoms:
"Invalid SIM" or "No SIM Card installed" alert appears intermittently.
Status bar displays "No SIM" when a SIM card is installed.
Resolution
If you encounter any of the above symptoms on your iPhone, try these steps to attempt to resolve the issue:
Update your iPhone to the latest version of iOS.
Toggle Airplane mode On and Off.
Try turning iPhone off and then on again.
Check for a carrier settings update. Tap Settings > General > About. If an update is available, a prompt will appear.
Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.
Restore the iPhone.
If you still are unable to resolve this issue, contact Apple support for further assistance.
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