The SkillSoft Course Player has encountered an error while communicating wi

HI Friends ,
I am getting following error while launching a SCORM Course from Learner sel service :
Error ::
===
The SkillSoft Course Player has encountered an error while communicating with the Learning Management System. As a result, your session will now be closed.
=================================================================================================..
Please do let me know how we can resolve this issue ..
Thanks in advance ..
Regards
Vicky

Hi Lee ,
Thanks for your response .
1. yes the courses are scormn courses . I generated PIF files through installer.exe given by the vendor and imported to the LO.and then created offering and class. So when employee lanunches the course for learner self service i am getting this error
2.Even i have done borwser compabilty test.please the below output :
SkillSoft Browser Capabilities Check.
Your browser results have been saved to our server and can be accessed for the next 30 days using this URL.
http://browser.skillport.com/bh/results.asp?resultsid=%7BFE8831C3%2D74EA%2D475D%2DAF1D%2D8B4D70CE609B%7D
User Details.
Your e-mail [email protected]
IP Address 168.187.81.162
Approximate Connection Speed 68,109 kbps
Date and Time of Test 19 Apr 2011 02:08:59
Proxy Via 1.1 webwasher (Webwasher 6.8.7.9396), 1.1 j5k-tec-69 (jaguar/3.0-11)
Combined Technical Specifications (20110114) This test checks compatibility for a combined specification of SkillSoft Course Player, Simulation Player and SkillPort
Test Operating System
Result Pass
Your Computer Microsoft Windows XP
Test Browser Type
Result Pass
Your Computer Internet Explorer
Test Browser Version
Result Pass
Your Computer 7.0
Test Adobe Flash
Result Pass
Your Computer 10.0.22.87
Test Java Environment
Result Pass
Your Computer Sun Microsystems Inc.
Version 6.0 Update 18 (1.6.0_18)
Test PopUp Blocker
Result Pass
Your Computer No PopUp Blocker Detected.
Access a SkillSoft Support Representative in a one to one chat environment using our Live Help.
http://support.skillsoft.com/livehelp/browsertest.asp?resultsid=%7BFE8831C3%2D74EA%2D475D%2DAF1D%2D8B4D70CE609B%7D&customerid=%7B293C989F%2DAA78%2D4D7E%2DA66C%2D0E2BDC6CBC07%7D&[email protected]
The SkillSoft Online Customer Support Portal is a gateway to the latest technical support and how to information. Users can search technical support articles, view a list of FAQs or submit requests to SkillSoft Customer Service Representatives through an intuitive, easy to use Web form.
http://onlinesupport.skillsoft.com
..please do let me know how i can resolve this issue
Regards
Vicky

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