The software that is used to decode this media is not available on this system. Installing the corre

I have this video(.AVI extension) that im trying to add to the project(PAL DVD) but it gives me that error message all the time.
I also tried it as NTSC and it didnt give me any error but encore only recognizes it as a audio file and i just dont get why is doing that.
Can anyone please help me. I would really appreciate it.

Hi there!
Id love to get in on this discussion thread... hopefully its not closed :)
I was wondering what John meant when he said that "if the actual codec is divx or xvid you will need to convert to a REAL avi before Encore will work". I have created an avi from AoA Ripper and Encore gives me this error message when I try to import it as an asset. Is there a codec that I need to use when creating the avi? As of right now, I only have the option of using teh xvid/divx codec, and I think that's my problem....
Help!

Similar Messages

  • Encore CS5:  The software that's used to decode the media is not available on this system...

    Hi guys, I am needing assistance with this matter.  I have read up on similar threads (mostly commented on my Bill Hunt), but I fear I may be missing something.  Can anyboy please assist me?
    Here's the background:
    OS:  Windows 7 64-bit.
    Video footage format:  AVCHD 1440 X 1080 (1.333) 25fps, 48KHz
    Photoshop Images:  1440 X 1080 (1.333)
    I have been running CS4 Master collection for the past year and a half, with minimal hassles in encore (except for the early patch that needed to be downloaded and applied for some or other transcoding error in Encore CS4). 
    Right, so we bought the CS5 Master collection upgrade, and all applications are running great, except Encore.  The moment I have completed editing my hour-long video in Premiere Pro CS5, I "send to Encore" via Dynamic Link.  (This is the way I have been operating countless times in CS4.  However now, in Encore CS5, the programme opens with all the regular project settings and saving dialogues, but the the moment it looks as though Encore is going get going, it stalls and doesnt respond, forcing me to close and try again. 
    So I tried the other way around.  I restarted Encore, created a new project, in a new project folder, encore opens, and I chose to Import as "new timeline" selecting the Premiere project of choice.  This time around, i don't get a crash out of Encore, instead I get the following message:
    "The software that's used to decode the media is not available on this system. 
    Installing the correct decoders for the files you are working with may help to correct the problem."
    So I googled the matter, and came up with Bill's response to the same problem (expect the date that it was posted was back in 2009).  I am would desperately like to know if there is a solution, a patch, a workaround of some sorts that can help me get back to my usual workflow. I am pretty screwed without encore at this present moment, and the work is piling up.  Can anybody help?
    Many Thanks,
    Matt

    I am having the same problem however I end up having hardware error "Sense code 52102"
    My video capture is similar to yours except I am using HD (Canon HNV model Legria HV40)
    The process takes a long time and I have breaks in my recording to DVD and with no sound - once it completed after 40 hours.
    I have wasted over 20 DVD's trying different things.
    OS:  Windows 7 64-bit.
    Video footage format:  HD 1440 X 1080 (1.333) 25fps, 48KHz
    Photoshop Images:  1440 X 1080 (1.333)
    I have not tried what you did buy opening up Encore and importing to new timeline , let me do that and see if I get the same message.

  • Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

    Hi,
      I got this message after importing about ten or so H.264 files that I encoded from Adobe media encoder.  "adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem."
    The files we're shot with HD cameras.  Edited in Premiere Pro CS3.  I installed the update 3.0.1 with still the same error.
    I also tried a brand new project and after about ten or so files being imported into a timeline, the system crash.  I tried this twice....
        Thanks in Advance

    Hi Hunt,
           Here is the skinny.  A window base PC.  footage shot with HD sony HD cameras,  Project imported to Premiere CS3.  Once completed sent file to Adobe media encoder and render them as H.264 widescreen high Quality.  Imported them to Adobe Encore CS3.  After about ten files or so.  I got the error message.  Did all the basic trouble shoot like restarting the computer, got latest patch.  Even build a new test project with the same problem.
        Something else I read in the forums, is the encore will transcoded the project to Mpeg 2 anyway, after looking at my project I realized those few files were indeed untranscoded.  So it will be a double compression and I dont want that.  So, my new question is, what is H.264 good for ?????????? I was research that Mpeg 2 is a faster render but H.264 is a slower render but better quality.....
       what do you think ????
       Peter

  • The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

    I'm trying to make a DVD menu in Encore, and then when it came round to loading my AVI  files into it, bam. Apparently, I don't have the decoders necessary - this is unusual.
    I'm running on a Apple MacBook Pro, and I have Perian installed for all my codec needs. I just don't understand!
    Any help would be most appreciated...

    Welcome to the forum.
    It is most likely that the error message is telling you the truth - the necessary CODEC is not available. It might not be installed, or might be broken.
    The first step is to gather the full details of your .AVI files. This ARTICLE will help explain the potential issues. Sorry that the utilities mentioned are for the PC. Do not know if you can run them in Parallels, or Bootcamp, or other, but similar should be available for the Mac if you cannot.
    I have to admit that I know little of Mac's, and especially how they install and handle CODEC's. On the PC, I can offer help there, but not in this case. Again, with my "sorry."
    There could be two ways to handle the issue, and that might depend on the info gathered afer you read the above article. It could be that the simple installation of the proper CODEC will fix it perfectly and easily. Or, it could mean that you will need to convert your .AVI to something along the lines of a DV-AVI. Though I do not use them in Encore, I have no problem working with .MOV [Animation CODEC] files from FCP in my PrPro. I've just always done all editing in PrPro, before Exporting/Importing to En. I do not know how En will handle .MOV's, but if some Mac-only CODEC is used, probably not so well.
    Good luck,
    Hunt

  • The software that used to decode the media is not available on this system

    I can see that this has been asked numerous times over the years.  I am sorry to post this AGAIN, but I have not yet found a solution and have a deadline looming.
    We created a 200+ DVD's using Encore CS6 on a Windows 7 system.
    We upgraded to Windows 8.  Re-installed CS6 Production Premium.
    Now, when we try to open the projects to make a few edits, we get the "The software that's used to decode the media is not available on this system.  Installing the correct decoders for the files you are working with may help to correct the problem."
    I've done the Encore Updates.  I've done the Media Encoder updates.  I've "Run as Administrator".
    I've tried re installing.
    Does anyone have any suggestions on how to debug this?  The videos are already transcoded as *.m2v files.
    You'd think this would be easy... like install a codec or something.
    ==> Mike.

    Part of the problem is that this is probably not a "logical" error.  The common cause of this issue is still image files where the pixel size is too large. This suggests that Encore's (and other Adobe apps) ability to handle image size is exceeded without a better error message. The link, which I'm going to post until I find a "new" location (if one exists) is now a bad link:
    http://helpx.adobe.com/encore/kb/error-software-used-decode-media.html
    And in this example where it was not an image issue, the user fixed the problem by re-encoding the problem file.
    http://forums.adobe.com/message/6004428#6004428

  • My iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!

    my iPad shut down on its own and when i switched it on, it asks to 'Activate iPad' and reads below 'This iPad was lost and erased. Sign in with the Apple ID that was used to erase this iPad". Please help!!!!

    Is it possible that you or someone who knows your iCloud sign on went into the Find My iPhone app and erased your device via iCloud? Because that is what that message is saying.
    Have you tried to sign on with your Apple ID and password?
    Was it online prior to this incident happening?
    GB

  • I purchased an iphone 4s few weeks back here in Pakistan and now I can't activate it because it says that this iphone was lost and erased. sign in with the Apple ID that was used to erase this iPhone. what do I do now???

    I purchased an iPhone 4s few weeks ago here in Pakistan and now I can't activate it because it says the this iPhone was lost and erased. Sign is with the Apple ID that was used to erase this iPhone. What do I do now? because I contacted the Owner but he's not willing to give me that ID. I mean it's really very annoying why do people are selling stolen phones? Please help me guys.

    If you are trying to activate an iPad or iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPad or iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and get a refund. You will never be able to activate the device and no one can help you do it.

  • I am a user of iPhone 4 that they gave to me .. then suddenly my brother restored it and we cannot identify the apple id and password that have used to unlock this phone.. please help me .. because i can't use anymore my phone

    I am a user of iPhone 4 that they gave to me .. then suddenly my brother restored it and we cannot identify the apple id and password that have used to unlock this phone.. please help me .. because i can't use anymore my phone
    Please Help me .. im from Philippines
    thx a lot apple company
    <Email Edited By Host>

    This is not Apple we are all users here
    You will need to obtain the original Apple id ,that is the only way to unlock it
    Speak to the original owner .If you cannot it is likely the iPhone was stolen and the activation lock is preventing use by a third party that is you

  • This iphone was lost and erased. sign in with the apple id that was used to erase this iphone

    this iphone was lost and erased. sign in with the apple id that was used to erase this iphone
    pleas jelp me
    [email protected]
    i am in iran and i speak persion
    thank you

    If you are the original owner of the phone and have forgotten your Apple ID, start here:
    https://iforgot.apple.com
    If this is a phone you found, it is useless to you. There is no one who can put you in touch with the original owner and no way to bypass that message.

  • HELP  I install the IOS8.0 and a software that I use EVERY day is not compatible. How I can re-install previous IOS?

    HELP  I install the IOS8.0 and a software that I use EVERY day is not compatible. How I can re-install previous IOS?

    See if anything here works for you.
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  • HT201407 i forgot my apple id and password now my phone is not activate there message show this iphone was lost and erased sighn in with the apple id that was used to erase this iphone

    i forgot my apple id and password now my phone is not activate there message show this iphone was lost and erased sighn in with the apple id that was used to erase this iphone

    http://support.apple.com/kb/PH13695
    Click this link.. its help you
    http://www.youtube.com/watch?v=V48tYnkT4QI

  • I have problem with my ipad when set up ipad asked to activation but i cant remember my apple id that i used to setup.now i can not open it .Is there any way to fix this problem?

    I have problem with my ipad when set up ipad asked to activation but i cant remember my apple id that i used to setup.now i can not open it .Is there any way to fix this problem?

    Hello Abdo_Zain,
    I would be concerned too if I was not able to gain access to my iPad.  If you are unsure what your Apple ID is, you can find the steps in this article:
    Apple ID: How to find your Apple ID
    http://support.apple.com/kb/HT5625
    You can reset a forgotten Apple ID password by going to the following link:
    Apple - iForgot
    https://iforgot.apple.com
    Also, you may be able to skip the step of entering your Apple ID if you are setting up the iPad for the first time.
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • HT5312 I forget answers to security questions,on the other hand rescue email address that Apple use to send me email is not correst,how I can reset security questions or change rescue email ?

    I forget answers to security question , on the other hand rescue email address that Apple use to send me email is not correct , how I can reset security questions or change and make correction for rescue email address ?
    Please send me answer to [email protected] or [email protected]
    Thank you

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87669)

  • Hi, I just purchased Adobe Illustrator and I cant find the serial number. When I try to download using Cloud it says it does not support my computer system. Just yesterday I finished my trial. What shall i do?

    I just purchased Adobe Illustrator and I cant find the serial number. When I try to download using Cloud it says it does not support my computer system. Just yesterday I finished my trial. What shall i do?

    To locate the serial number:
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    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

  • Jolz: uses a CPU feature which is not available?

    First lines from m000 trace after the header:
    *** 2009-03-30 16:34:30.780
    *** SESSION ID:(1565.8) 2009-03-30 16:34:30.780
    *** CLIENT ID:() 2009-03-30 16:34:30.780
    *** SERVICE NAME:(SYS$BACKGROUND) 2009-03-30 16:34:30.780
    *** MODULE NAME:(MMON_SLAVE) 2009-03-30 16:34:30.780
    *** ACTION NAME:(JAVAVM JIT slave action) 2009-03-30 16:34:30.780
    jolz: Compiled code for java/util/HashMap.<init>; uses a CPU feature which is not available
    jolz: Compiled code for java/util/HashMap.resize; uses a CPU feature which is not available
    jolz: Compiled code for java/util/HashMap.unmaskNull; uses a CPU feature which is not available
    jolz: Compiled code for java/util/HashMap$Entry.getKey; uses a CPU feature which is not available
    the last few entries are:
    jolz: Compiled code for oracle/aurora/zephyr/backend/LiveLIRTemps$EnsureLoserLiveRangeIterator.apply; uses a CPU feature which is not available
    jolz: Compiled code for oracle/aurora/zephyr/backend/LiveLIRTemps$GenBitSetIterator.apply; uses a CPU feature which is not available
    This eventually leads to ORA-07445: [joe_run_vm()+15316] [SIGSEGV] [ADDR:0x24000] [PC:0x33FAB74] [Address not mapped to object] []
    What is causing the "CPU feature which is not available" messages to be reported?
    Thank for any assistance.
    Tracey

    Hi Tracy,
    This typically means that the JIT has persisted compiled code that was built on one set of hardware that may use chipset features that are not available on the hardware at runtime. An example of this might be if the code were originally compiled on a modern x86 chip and makes use of SSE2 instructions, but then is asked to later run on old Pentium hardware without such instructions.
    Regardless, it should not lead to ORA-7445. Can you please file an SR with your exact hardware description as well as tracefiles and also description of your deployment (e.g. wehther this database was migrated from one machine to another, etc...)
    In the meantime, a likely workaround for you would be to connect as SYS and issue:
    TRUNCATE TABLE SYS.JAVA$MC$
    and then restart the instance.
    thanks,
    -Rob
    JVM development

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