The software update failed. And it's not seeing iphone when connected.

When I logged in it said there was an update for iTunes software. However the update failed. I quit iTunes. I then plugged in my iphone but iTunes is not seeing it.

Are you able to update iTunes using a .dmg downloaded from the Apple Website?
http://www.apple.com/itunes/download/

Similar Messages

  • "The software update failed. Make sure that your phone is connected to the computer and try again"

    Hi
    I just had my xperia Z3c in repairs, and now I seem to have the death screen or something. When I connect to a wall charger or my MacBook, it starts turning on and off, displaying the message "The software update failed. Make sure that your phone is connected to the computer and try again", even when it's connected to the wall charger, not the Mac. I've tried pushing the volume up + on/off button for 10 seconds, and Sony Bridge for Mac doesn't recognize the device. I was told to let it charge for an hour before turning it on at the store, which I did, but again, it starts flashing that message as soon as I connect it to anything.
    Pleease help me out
    Best regards
    Maria

    Connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 to 3 hours 
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • Nokia N73 software update fails and phone is not p...

    i was updating my Nokia N73 phone and suddenly updation interrupts i don't know why and after that my phone is not powering on so please tell me what do i do to get my phone working

    I don't have a clue how much it will cost.
    Go to THIS part of Nokia's site, fill in the form and either call or E Mail the service center.
    http://www.nokia.co.in/A4536241
    N96-1 + 8G SD~Software Version 30.033~Software Version Date 18-06-09~Type RM-247~P/C 0543713~T Mobile UK

  • The software update failed

    Downloading the latest firmware took forever (3 hours and still at 30%). Then I accidently unplugged the USB cable. Now my phone says "The software update failed" and I am unable to turn it on or connect using The Sony Bridge for Mac. How can I fix this?

    You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.
    Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).
    Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).
    All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

  • I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet". Did my WiFi connection also get lost?

    I am unable to get past the first step of Winston Churchill's answer because my phone says "checking for a software update failed because you are not connected to the Internet."  Did my iphone's WiFi connection also get lost with the Contacts, Mail and Text Messages?  When I tried the software update, as recommended by Winston Churchill, the iphone was connected to my desktop which is connected to the Internet.

    You can't use your computers Internet connection to update your phone from the phone itself. If you want to use the computers Internet connection to update your phone you must update it through iTunes.

  • When i finally connected my mac to work network on windows environment everything related to apple including App store, Safari, software updates, iCloud and iTunes do not work using a proxy server and everything else is working very well

    when i finally connected my mac to work network on windows environment everything related to apple including App store, Safari, software updates, iCloud and iTunes do not work using a proxy server and everything else is working very well including chrome browser…i tried everything but no clue...anybody have solution for this..???

    I also forgot to note that this problem also persists with the new iBooks application. I cannot get past the 'Get Started' screen or access the iBooks Store. Again, all top bar menus are unresponsive.
    DT

  • The Software Update Server (r344.local) is not responding.

    Hello Everyone
    I hope someone can help me with the below.
    I recent updated to OSX 10.7.3
    Since the update i havent been able to run automatic updates, it trys to run and then comes back with the below.
    " The Software Update Server (r344.local) is not responding. "
    " Check to make sure your network connection is operating normally. If there are no issues with your connection, contact your network administrator for assistance. "
    So i go ahead and click it - It runs a connection test and im 100% connected to the net.... 
    I really need to fix this as since i have updated OSX half my programs wont open with out the updates....
    Any Help would be Fantastic!!
    Cheers
    Chris1985Condon

    CHAMPION!!!!
    Thanks, For a while there i was beging to worry!!

  • Tryed to update my iphone4s, the update fail, now itunes can not see my phone

    tried to update my iphone4s, the update fail, now iTunes can not see my phone

    Hi kjpservices,
    So it sounds as if your iPhone does not appear in iTune after a failed update to iOS, is that right? In order to get it back into iTunes you will want to use one of these articles, depending on what kind of computer you have -
    For a Windows PC, use this -
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If you are using a Mac, use this -
    iOS: Device not recognized in iTunes for OS X
    http://support.apple.com/kb/TS1591
    Once you get ths iPhone back into iTunes, try the update again. If it fails, post back and we can continue troubleshooting from there.
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • Why is the latest update failing and giving me this_ U44M1P7?

    See above. Why is the latest update failing and giving me this_ U44M1P7?

    Hi cfosofart,
    Please go follow the mentioned kb: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html .
    Regards,
    Romit Sinha

  • Whenever I try to restore my iPod Touch, it starts to download a software update, even after I have downloaded the software update several times before. How do I restore my iPod without having to download the software update again and again?

    It's sort of like a "catch 22"; it seems like my iPod won't restore because the software update won't install, but the software update won't install because my iPod won't restore.

    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    - Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer
    Last, make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • I am trying to download iOS 5.1 on my iPhone and iPad. Both times it tries connecting to the software update server and just hangs there. I've tried doing both over wifi and get error message. What do I do?

    I cannot download the ios 5.1. I'v tried doing it through itunes after downloading the latest itunes. It says that my phone and ipad both have new updates and tries to coonect to update software server. That is where it hangs up and just keeps trying to connect but never does. Then when I try to update my devices over wifi, it tries and thens gives me a download failed message after a few minutes. What do I do?

    This has solved loads of people who have this issue and have used an alternate DNS setting.  Below are instructions for both iPhone OTA and on you Mac
    If you are getting the error message "Unable to check for update" when you try an OTA (over the air update)
    Change DNS Servers
    Settings -> Wi-Fi
    Click the blue arrow on your connected network
    Delete everything in DNS and replace it with 208.67.222.222, 208.67.220.220
    Try again
    If this works, you will probably want to remove the WiFi network using "Forget This Network" and then reconnect to it to get your original DNS servers back. Alternatively, make a note of the original DNS servers before deleting them and replace it after you are done.
    If you are getting the error message "Unable to check for update" when you try through iTunes
    On your Mac
    Choose Apple menu > System Preferences, and then click Network.
    Select the network connection service you want to use (such as Wi-Fi or Ethernet, unless you named it something else) from the list, and then click Advanced.
    Click DNS, and then click Add at the bottom of the DNS Servers list. Enter the IPv4 address for the DNS server.
    You can use OpenDNS
    208.67.222.222
    208.67.220.220
    or
    You can Google Public DNS if you want
    8.8.8.8
    8.8.4.4
    I have actually repointed my routers DNS so all my devices now point to OpenDNS servers

  • The software update failed !!Help Please

    Hi every one.
    I tried to update my xpria z1.
    it downloaded software but installing has failed.
    I can not use PCC because when I connect my phone,PCC does not work properly.
    When I connect it to wall sharger , it constantly powering on and powering off.
    Please Help me

    Is it this case?
    https://talk.sonymobile.com/t5/Software-Updates/Xperia-Z2-Lollipop-Update-PC-Companion-Error-11-and-...
    All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

  • The Software Update failed Sony Xperia Z1

    Hi There
    I have just tried to update my sony experia to the latest version of Android using Sony bridge for MAC. For some reason the update failed, now the phone is no longer recongnised by the Sony bridge for MAC software and hence the upgrade cannot be re attempted. I have tried "resetting" the phone using the power and + volume button, and have also tried the red reset button that is adjacent to the sim card. Failing all of the above "fixes" what is the last resort to restore this phone?
    Unfortuantely I only have access to a mac computer so cannot try a PC.
    Any help is greatly appreciated.
    Thanks 

    Hi there,
    First of all you need to turn off the phone:
    Press and hold "Power Button" and "Volume Up" at the same time for 10 seconds (until you feel 3 vibrations) = Force shutdown.
    Then charge the battery for at least an hour.
    After that follow these steps:
    "The phone should not be connected to the MAC.
    The phone should be off.
    After the Download unzip the file and drag the bridge for MAC icon to the Applications folder. (install then use finder to locate icon)
    In the Main "No phone connected" window, on the top menu (top application menu) Select "Phone" and scroll down to "Repair phone"
    This will open the Phone Software Restore window with the 3 sections for Start, Prepare and Update.
    Click on continue bellow. Doing so will popup a window warning you about the loss of your personal info. Click on the checkmark signaling that you understand the data loss situation,
    This will take you to the Connection Procedure Screen.
    Follow the instructions in the screen and click on continue*.
    *One key aspect of the last step to keep holding the indicated button before and after you connect the phone to the MAC until the update starts. IF this is not done correctly then the phone won't connect to the MAC."
    http://talk.sonymobile.com/t5/Xperia-Ion/Detailed-Software-Repair-Instructions-using-Pc-Companion-Wi...
    There is nothing impossible to him who will try.  A. t. G. (356BC - 323BC)

  • The Software Update failed xperia Z1

    Hi have a problem i did a Software update on my Xperia Z1 and for some reason it failed and it is off went i turn it on i keep asking to connect to computer but as soon as u do that it turn off and the computer do pick up the phone i have hard rest by the power and the volum key  it stil wont work  i have rest in the sim card and sitl it keep giving me same problem how can i sort this out i am lost with out my phone
    Thanks

    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    I suggest that you disconnect the phone from any kind of power source > Hold the ON/OFF button + volume up(+) for 10 seconds and the phone should power off completely. When the phone is off, you can perform a software repair on your phone via PC Companion:
    http://www.sonymobile.com/global-en/tools/pc-companion/
    In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.
    Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Software Update fails and shows errors in console (No Leopard 10.5.3)

    I have a MacMini with Leopard installed with boxed DVD last november (upgrade from Tiger).
    Every update (apps and system went fine since them).
    I haven't got the java update 6 since my processor is a Core Duo and not a Core 2 Duo.
    Since it's availability from Apple Servers, the Leopard 10.5.3 is not appearing.
    Neither the direct downoad of Combo of Delta update are not OK to install on my system.
    When i select any system volume (internal and an external usb "up-to-date") i have a warning message:
    "You cannot install Mac OS X Update Combined on this volume. This volume does not meet the requirements for this update."
    Anyone can help?
    Thanks.
    The install.log is:
    May 29 20:34:13 yugo Software Update[2345]: JS: 10.5.2
    May 29 20:34:17 yugo Software Update[2345]: Found receipt (id match) for ((null) / com.apple.pkg.ProAppRuntime): (ProAppRuntime / com.apple.pkg.ProAppRuntime)
    May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (ProAppRuntime / com.apple.pkg.ProAppRuntimeSU): (ProAppRuntime / com.apple.pkg.ProAppRuntime)
    May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (ProRuntime / com.apple.pkg.ProRuntimeSU): (ProRuntime / com.apple.pkg.ProRuntime)
    May 29 20:34:17 yugo Software Update[2345]: Found receipt (id match) for ((null) / com.apple.pkg.ProRuntime): (ProRuntime / com.apple.pkg.ProRuntime)
    May 29 20:34:17 yugo Software Update[2345]: JS: 10.5.2
    May 29 20:34:17: --- last message repeated 1 time ---
    May 29 20:34:17 yugo Software Update[2345]: Package Authoring Error: installation-check results requires a message
    May 29 20:34:17: --- last message repeated 4 times ---
    May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (AppleIntermediateCodec / auto): (AppleIntermediateCodec / com.apple.pkg.AppleIntermediateCodec)
    May 29 20:34:17 yugo Software Update[2345]: Found receipt (name match) for (QuickTimeBroadcaster / a): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
    May 29 20:34:18 yugo Software Update[2345]: Found receipt (full match) for (BatchMonitor / com.apple.pkg.BatchMonitor): (BatchMonitor / com.apple.pkg.BatchMonitor)
    May 29 20:34:18: --- last message repeated 1 time ---
    May 29 20:34:18 yugo Software Update[2345]: JS: model = Macmini1,1
    May 29 20:34:19 yugo Software Update[2345]: JS: 10.5.2
    May 29 20:34:19: --- last message repeated 1 time ---
    May 29 20:34:19 yugo Software Update[2345]: Found receipt (full match) for (PluginManager / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:19 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:20 yugo Software Update[2345]: JS: 10.5.2
    May 29 20:34:20: --- last message repeated 1 time ---
    May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (RemoteDesktopClient / b): (RemoteDesktopClient / com.apple.pkg.RemoteDesktopClient)
    May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (RemoteDesktopAdmin320 / b): (RemoteDesktopAdmin320 / com.apple.pkg.RemoteDesktopAdmin320)
    May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (AirPortExtremeUpdate2007002 / auto): (AirPortExtremeUpdate2007002 / com.apple.pkg.AirPortExtremeUpdate2007002)
    May 29 20:34:20 yugo Software Update[2345]: Found receipt (full match) for (iPhoto_606 / com.apple.pkg.iPhoto_606): (iPhoto_606 / com.apple.pkg.iPhoto_606)
    May 29 20:34:20 yugo Software Update[2345]: Found receipt (name match) for (WebObjects5.3.3Update / auto): (WebObjects5.3.3Update / com.apple.pkg.WebObjects5.3.3Update)
    May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (AirPortExtremeUpdate2007003 / auto): (AirPortExtremeUpdate2007003 / com.apple.pkg.AirPortExtremeUpdate2007003)
    May 29 20:34:24 yugo Software Update[2345]: Found receipt (full match) for (ProAppsEffects / com.apple.pkg.ProAppsEffects): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
    May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (ProAppsEffects / ProAppsEffects): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
    May 29 20:34:24 yugo Software Update[2345]: Found receipt (full match) for (PluginManager / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:24 yugo Software Update[2345]: Found receipt (name match) for (FrontRowUpdate1.3.1 / auto): (FrontRowUpdate1.3.1 / com.apple.pkg.FrontRowUpdate1.3.1)
    May 29 20:34:24 yugo Software Update[2345]: JS: Firmware is up to date.
    May 29 20:34:25 yugo Software Update[2345]: Found receipt (name match) for (AirPortExtremeUpdate2007004 / auto): (AirPortExtremeUpdate2007004 / com.apple.pkg.AirPortExtremeUpdate2007004)
    May 29 20:34:25 yugo Software Update[2345]: Found receipt (full match) for (iMovie_710 / com.apple.pkg.iMovie_710): (iMovie_710 / com.apple.pkg.iMovie_710)
    May 29 20:34:25 yugo Software Update[2345]: Found receipt (name match) for (QT72CompatibilityUpdate / auto): (QT72CompatibilityUpdate / com.apple.pkg.QT72CompatibilityUpdate)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (id match) for (Software Update / com.apple.pkg.QuickTimeBroadcaster): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (QuickTimeBroadcaster / auto): (QuickTimeBroadcaster / com.apple.pkg.QuickTimeBroadcaster)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (ProAppsEffects / autoProAppsEffectsSU): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (full match) for (ProAppsEffects / com.apple.pkg.ProAppsEffects): (ProAppsEffects / com.apple.pkg.ProAppsEffects)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (full match) for (PluginManager / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (QuickTime745_Leopard / auto): (QuickTime745_Leopard / com.apple.pkg.QuickTime745_Leopard)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (PluginManager / autoPluginManagerSU): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (id match) for (Software Update / com.apple.pkg.PluginManager): (PluginManager / com.apple.pkg.PluginManager)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (iTunesAccess / iTunesAccess): (iTunesAccess / com.apple.pkg.iTunesAccess)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (AppleMobileDeviceSupport / amds): (AppleMobileDeviceSupport / com.apple.pkg.AppleMobileDeviceSupport)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (iTunesX / iTunes): (iTunesX / com.apple.pkg.iTunesX)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (AirPortUtility / a): (AirPortUtility / com.apple.pkg.AirPortUtility)
    May 29 20:34:26 yugo Software Update[2345]: Found receipt (name match) for (AirPortUtility_Leopard / a): (AirPortUtility_Leopard / com.apple.pkg.AirPortUtility_Leopard)
    May 29 20:34:27 yugo Software Update[2345]: Found receipt (name match) for (FrontRowUpdate2.1.3 / auto): (FrontRowUpdate2.1.3 / com.apple.pkg.FrontRowUpdate2.1.3)
    May 29 20:34:27 yugo Software Update[2345]: Found receipt (name match) for (SecUpdQuickTime716 / auto): (SecUpdQuickTime716 / com.apple.pkg.SecUpdQuickTime716)
    May 29 20:34:27 yugo Software Update[2345]: JavaScript error "Undefined value" while running "_choice_suvisible"
    May 29 20:34:27 yugo Software Update[2345]: _choice_suvisible returned error: Undefined value
    The install.log for the combo package :
    /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[2384]: vm_allocate: 0, 0x5000000 - 0x25000000
    /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[2384]: vm_protect: 0
    Installer[2384]: @(#)PROGRAM:Install PROJECT:Install-378
    Installer[2384]: @(#)PROGRAM:Installer PROJECT:Installer-278
    Installer[2384]: Hardware: Macmini1,1 @ 1.66 GHz (x 2), 2048 MB RAM
    Installer[2384]: Running OS Build: Mac OS X 10.5.2 (9C7010)
    Installer[2384]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Installer[2384]: Env: TMPDIR=/var/folders/Y4/Y4sMCsAIE58cyYkAJi5FfU+TI/-Tmp-/
    Installer[2384]: Env: SHELL=/bin/bash
    Installer[2384]: Env: HOME=/Users/thierry
    Installer[2384]: Env: USER=thierry
    Installer[2384]: Env: LOGNAME=thierry
    Installer[2384]: Env: DISPLAY=/tmp/launch-2C4GnV/:0
    Installer[2384]: Env: SSHAUTHSOCK=/tmp/launch-5LZwpK/Listeners
    Installer[2384]: Env: ApplePubSub_SocketRender=/tmp/launch-65XpRu/Render
    Installer[2384]: Env: _CF_USER_TEXTENCODING=0x1F5:0:1
    Installer[2384]: Env: SECURITYSESSIONID=cb6620
    Installer[2384]: Env: COMMAND_MODE=unix2003
    Installer[2384]: Mac OS X Update Combined Installation Log
    Installer[2384]: Opened from: /Volumes/Mac OS X Update Combined/MacOSXUpdCombo10.5.3.pkg

    I'm also receiving SU console error messages - irrespective of whether SU is run from the menu, automatically on its weekly schedule, or logged into the computer using a different user.
    Any ideas?
    Here are my console messages:
    5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
    5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
    5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
    5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
    5/26/08 12:25:13 pm Software Update[184] Package Authoring Error: installation-check results requires a message
    5/26/08 12:25:20 pm Software Update[184] JavaScript error "Undefined value" while running "_choice_suvisible"
    5/26/08 12:25:20 pm Software Update[184] _choice_suvisible returned error: Undefined value

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