The software update on my mac has been going on for like 3-4 hours and it still looks like it loading... don't know what to do about it

the software update on my mac has been going on for like 3-4 hours and it still looks like it loading... don't know what to do about it?

Hi, Welcome to the forums,
Is it the software update checking that you are talking about?
If its this can you just select 'Cancel' to stop it? or force quit?
It possible that the computer has lost its connection to the Apple servers and just needs to restart the process.
Or,
Is it a particular software update that you are running that has frozen up?

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The software update on my Mac has frozen it completely

The software update on my Mac has frozen it completely at the grey screen. I have tried everything to exit it and nothing is working! Help please!!! I've tried alt command esc, forcing the computer to shut off then restart, letting the power drain, nothing. I can't get the computer to even give me the beach ball of doom, it's this grey circle of perpetual nothing.

Hello Heatherb90,
It sounds like you are unable to boot your computer after a recent software update. I would use the following troubleshooting from the article named:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Disconnect, test peripheral devices and network cables
Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
Disconnect any Ethernet cables.
Start up your Mac.
If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
Start with this troubleshooting and work your way down the article as needed.
Thank you for using Apple Support Communities.
All the best,
Sterling

TS3274 My iPad will not update apps. It states it is installing but it will not complete the installation. This has been going on for more than 24 hours. What do I need to do?

My iPad will not update apps. It states it is installing but if never completes the installation this has been going on for more than 24 hours. What do I need to do?

Try a reset:
1. Hold the Sleep and Home button down (together) for about 10 seconds
2. Until you see the Apple logo (very important)

I purchased a book through iTunes and it downloaded. I synced with my iPad. It shows the book is downloading but that has been going on for two hours and i still can't open the book.

I purchased a book through iTunes. I then synced my iPad and went to iBooks. I clicked on the book and it shows downloading but that has been going on for almost two hours and i still can't open the book. What gives? I have done this before no problem.

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Time Machine Backup "cleaning up" has been going on for at least 6 hours? is that normal?

My Operating System crashed 3 nights ago, the Apple Store reinstalled my OS which is the current 10.8.2. My last backup to my 1 TB external hard drive was on December 10th. I left my computer on last night to do a "back up" and it has been going on for 14 hours now. Currently when i woke up this morning it says. "Cleaning up" and it has been on that status for at least 6 hours. When I click on my time machine it shows that my current backup was from last night. Should I stop the "Cleaning up" phase or just let it continue to take FOREVER! I dont know why it would take so long, I havent added a bunch of files or anything since my last back up a few weeks ago.
Thanks for your help!

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting.

What are all of the New Tabs across the top when Downloading Firefox it has been going on for almost 45 minutes, MAC OS10.8.2

I am down loading the new Firefox. As soon as I stated the down load I start seeing these New Tab boxes start flowing across the top of my screen. They just keep coming and coming and I don't know what is going on. It looks like my computer is being hacked. I tried to stop it and I can't. I tried to close the window and couldn't, I forced quit my computer and as soon as it comes back on it goes right back to all of those New Tab going across the top of my screen. I was finally able to get another window to come up so I could send this message.
I may not be able to get back to this page or open my e-mail so if need be you can call me at two 51-621-96 nine eight
1/23/2013

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.

On shut down I get a window that says Continue the installation Choose abort if you wish to cancel the installation If I don't press anything or if I press Yes or Abort the message goes away and the computer shuts down. This has been going on for ov

I have a 27" iMac mid 2011 2.7 GHz intel core i5 with OS 10.10.1. For about the last month when I shut down I get a window that says "Continue the installation Choose abort if you wish to cancel the installation ABORT   YES".   If I don't press anything or if I choose ABORT or Yes the message goes away and the computer shuts down. But the next time I use the computer and then shut down the message is back. I have looked to see if there are any downloads pending or if there are any updates trying to download. I am very puzzled.

Genieo Adware is installed. Removing it will help.
If you have another browser installed, use it.
If not, launch App store and get another browser for temporary use.
Remove it afterwards.
1. Use free AdwareMedic by clicking “Download ” from here
    http://www.adwaremedic.com/index.php
    Install , open, and run it by clicking “Scan for Adware” button   to remove adware.
    Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
    “Quit AdwareMedic”.
               or
    Remove the adware manually by following the “HowTo” from Apple.
    http://support.apple.com/en-us/HT203987
2. Safari > Preferences > Extensions
     Turn those off and relaunch Safari to test .
     Turn those on one by one and test.

TS1453 the last update on my apple tv has been going on for like a week and i can't stop it even if i unplug it. it shows a pic of the tv connecting to iTunes, what do i do?

the last update on my apple tv has been going on for like a week and i can't stop it even if i unplug it. it shows a pic of the tv connecting to iTunes, what do i do?

If ATV is unplugged and you are still seeing an image that is not coming from ATV.
If the update failed then you will need to connect ATV to a computer with iTunes via a USB cable and restore the software from iTunes.

When I try to update my macbook air to the new OS X Maverick it say unknown error and to please try again later. This has been going on for a few days and was hoping someone can help. Thanks.

When I try to update my macbook air to the new OS X Maverick it say unknown error and to please try again later. This has been going on for a few days and was hoping someone can help. Thanks.

After I upgraded to Mavericks I was also having this message when I tried to update. There was a previous post about this problem which offered this simple solution which worked for me:
b0n0b0
Re: Recently upgraded to Maverick from SnowLeopard. Unable to get updates from App store.
Mar 15, 2014 9:05 AM (in response to Terence Devlin)
Got it! Thanx. What I did was go to my account, check that they had my new ID and Password which they did, then hit reset button. All fixed.

I keep getting the "update" message. when i connect it says "connecting to the update...." but it never does. this has been going on for over a month

I keep getting asked to update Firefox. When I click on the update it just goes to the "connecting to update computer" but even after 30 minutes it still doesn't connect. This has been going on for over a month.

Do a clean (re-)install:
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Will the Software Update to 10.4.7 install firmware upgrade for SuperDrive?

Will the Software Update to 10.4.7 install firmware upgrade for a SuperDrive?
I have a Mac mini and I've just let the Software Update run as needed, but I am confused by the number of Apple update downloads listed.
I don't believe I need them, when I just use Software Update?
Seems like a simple question, but I was on Windows for the last 10 years.
Thanks,
--Todd
Mini Mac OS X (10.4.7)

Believe Software Update.

Am trying to verify my email contact address. In the confirmation email I received, the link to verify is not active. This has been going on for over 2 weeks now.

I am trying to verify my email contact address with Apple. In the confirmation email I received, the link to verify is not active. This has been going on for over 2 weeks. They keep sending emails where I can't click on "VERIFY Now".

In case anyone else has this problem, it turns out that my email provider's software was stripping the link out before it got to my mailbox.

HT201413 itunes is saying restoring the software on this iphone but its been on this for an hr

itunes is saying restoring the software on this iphone but its been on this for an hr... any suggestions

Hey baileyruthann!
You may need to try the steps listed in the article below:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

Is there an issue going on with the iPhones? And iPads? I cannot send text pics. I can't get on Facebook, and I can't get on anything that uses Facebook ex Slotomania. This has been going on for a few days!!! It is happening with and without upgrades.

Is there an issue going on with the iPhones? And iPads? I cannot send text pics. I can't get on Facebook, and I can't get on anything that uses Facebook ex Slotomania. This has been going on for a few days!!! It is happening with and without upgrades.

Contact facebook to address the facebook issues.

I am trying to download the new OS Mavericks. It has been saying 'Waiting' for over an hour? How can I fix this?

I am trying to download the new OS Mavericks. It has been saying 'Waiting' for over an hour? How can I fix this?

with a little patience - people all over the world are downloading mavericks.
alternatively you could restart your computer and try again

The software update on my mac has been going on for like 3-4 hours and it still looks like it loading... don't know what to do about it

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