The sound from my facetime is very low.  I have gone to system preferences and adjusted the sound, it makes no difference and I cant hear when it rings

the ringing sound from my facetime is very low and i cant hear it at all unless i am already using the notebook and facetime opens.  I have tried to adjust the sound of my notebook, on the whole the sound is not high

Try resetting the SMC:
http://support.apple.com/kb/ht3964

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