The sound is too loud!

I don't know whether it is because my volume down button doesn't work. When I press it, there is no green light blinking and the volume does not change at all. It is so loud that even somebody near me can hear clearly what I'm listening to.
Anyone had experience like this and where else besides the volume button can I adjust the volume, for example, the i-Tunes? Thx in advance for the reply!

There are volume adjustments in iTunes that follow to your shuffle [get info on selected song], however, you either have a physical hardware problem, or you inadvertently put the shuffle in "hold" mode. Press and hold "play" for at least three seconds. The shuffle will either toggle on or off of "hold" mode.
Hope this helps.
JM

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