The sound output does not work on my ipod

Hi There,
I have an Ipod 4 th generation and the sound output no longer works on any device.  I've reset and reinstalled the software but nothing appears to work?
Any ideas please?
Serial number: 9C6463XJV9R
Thanks Chris

If none of the 5 R's helped address the issue, it's likely hardware related.
http://www.apple.com/support/ipod/five_rs/
As to what exactly is damaged/faulty, no there is no certain way to tell.  It could be the iPod's audio chip or something else on the logic board.
Either way you'll need to have your iPod serviced/replaced either by Apple or a third party company.
B-rock

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