The sound stutters and everything freezes

there's something wrong with the sound on my computer, if i spend 30mins watching a video, the sound stutters annoyingly and my laptop hangs, i always have to restart it, some times this doesn't solve the problem.
 It also happens when i'm on skype.... its a dv3 and i updated the driver recently, still no result. is it the sound card??? 
PLEASE HELP

minusdot wrote:
Perhaps your line's not configured correctly for Vision. I good place to start the diagnosis is to run http://www.speedtester.bt.com/ and cut and paste the results here.
2nd that. Try running it earlier in the day when things are OK and again immediately after you have a problem (but remember to stop the video on demand first as this will affect the result). Copy and paste both sets of results.

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