The specific ringtone I assigned to a contact is not working. Only the default ringtone sounds off.

I'm using an iPhone 5s. The app I'm using on my iPhone is simply titled Ringtones with an orange music note inside a grey circle. I have assigned certain app created ringtones to specific contacts. However when one of those contacts calls me ONLY the main / general / default ringtone sounds off. I know the tones work because if they are assigned as the default ringtone that specific tone plays. I have tried other ringtones that were included on the iPhone (NOT app created) and those work when assigned to contacts. So it seems it's only the app created ringtones are not working when assigned to specific contacts. So far I've tried to correct the problem by:
1) Removing ringtones from phone and then downloading them again.
2) I've tried rebooting or performing a soft reset (pressing and holding the home button & power button until the apple logo appears).
Anyone have any other suggestions?

Hello Gemese,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning audio issues:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

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