"the specified account already exists"
I am having issues with iTunes. OS is Windows 7, 64-bit. The Apple Software Update errors out when trying to update it to the current version.
So I tried uninstalling it from the Control Panel. I get an error "The specified account already exists," which then halts the uninstall process. I get the same error if I try to just install the current version of iTunes.
So I can't uninstall, and I can't install, and the current install looks to be somehow corrupted.
Anyone out there have any ideas?
Try this alternate link to that fixit: http://support.microsoft.com/kb/290301/en-us
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
Similar Messages
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SQL 2008 R2 Management Tools Install Fails - The specified account already exists
Hello,
The installation SQL 2008 R2 Management Tools on a Windows 7 workstation fails with the error, The specified account already exists.
Below is the Summary Log.
Thanks.
Paul
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Exit code (Decimal): -2068052700
Exit facility code: 1212
Exit error code: 1316
Exit message: SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then
rerun SQL Server Setup.
Start time: 2014-10-20 09:02:16
End time: 2014-10-20 09:05:57
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20141020_085102\sqlncli_Cpu64_1.log
Exception help link:
http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1
Machine Properties:
Machine name: WS287
Machine processor count: 4
OS version: Windows 7
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID
Feature Language
Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
SPLevel: 0
Installation location:
\\SRVDIA18\MSSQL2008R2Install\x64\setup\
Installation edition: STANDARD
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: False
AGTSVCACCOUNT: <empty>
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20141020_085102\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SSMS,ADV_SSMS
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
IACCEPTSQLSERVERLICENSETERMS: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: <empty>
INSTANCENAME: <empty>
ISSVCACCOUNT: NT AUTHORITY\NetworkService
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: <empty>
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: <empty>
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: False
TCPENABLED: 0
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20141020_085102\ConfigurationFile.ini
Detailed results:
Feature: Management Tools - Complete
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Feature: Management Tools - Basic
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20141020_085102\SystemConfigurationCheck_Report.htm
The specified account already existsThere is definitely more amusing endeavours in this world, than trying to understand why an SQL Server install failed. The log files are verbose - but somehow the real information about what went wrong seems to be hiding. Never have proverb about not being
able to see the forest for all the trees felt more appropriate.
Nevertheless, this is where things go sour:
MSI (s) (F4:EC) [09:04:15:744]: Resolving source.
MSI (s) (F4:EC) [09:04:15:744]: Resolving source to launched-from source.
MSI (s) (F4:EC) [09:04:15:744]: Setting launched-from source as last-used.
MSI (s) (F4:EC) [09:04:15:744]: PROPERTY CHANGE: Adding SourceDir property. Its value is '\\server\MSSQL2008R2Install\1033_ENU_LP\x64\setup\x64\'.
MSI (s) (F4:EC) [09:04:15:744]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is '\\server\MSSQL2008R2Install\1033_ENU_LP\x64\setup\x64\'.
MSI (s) (F4:EC) [09:04:15:744]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{2180B33F-3225-423E-BBC1-7798CFD3CD1F}'.
MSI (s) (F4:EC) [09:04:15:744]: SOURCEDIR ==> \\server\MSSQL2008R2Install\1033_ENU_LP\x64\setup\x64\
MSI (s) (F4:EC) [09:04:15:744]: SOURCEDIR product ==> {2180B33F-3225-423E-BBC1-7798CFD3CD1F}
MSI (s) (F4:EC) [09:04:15:744]: SECREPAIR: CryptAcquireContext succeeded
MSI (s) (F4:EC) [09:04:15:744]: Determining source type
MSI (s) (F4:EC) [09:04:15:744]: Note: 1: 2203 2: \\server\MSSQL2008R2Install\1033_ENU_LP\x64\setup\x64\SQL ODBC Native Client 10 - 64bit.msi 3: -2147287038
MSI (s) (F4:EC) [09:04:15:744]: Note: 1: 1316 2: \\server\MSSQL2008R2Install\1033_ENU_LP\x64\setup\x64\SQL ODBC Native Client 10 - 64bit.msi
MSI (s) (F4:EC) [09:04:15:744]: SECREPAIR: Error determining package source type
MSI (s) (F4:EC) [09:04:15:744]: SECUREREPAIR: SecureRepair Failed. Error code: 524F91D34B8
MSI (s) (F4:EC) [09:04:40:775]: Product: Microsoft SQL Server 2008 R2 Native Client -- Error 1316. The specified account already exists.
What account? I supposed you have already asked yourself that and just shaken your head.
But there is another error code 2203, NET HELPMSG 2203 says "The password parameter is invalid." And I note that the source is apparently on a share.
So where is my guess: the MSI installer - which runs as a service, somehow does not have permissions to read the installation from the share. Or is trying to log on to the share with your username/password? No, I don't know, I am just speculating widely.
But my advice would be to copy the installation directory from the share to a local disk.
Maybe that CryptAcquireContext is significant as well - I don't know.
Oh, wait, here is something just before the section above in the log:
MSI (s) (F4:EC) [09:04:15:729]: Note: 1: 2205 2: 3: Environment
MSI (s) (F4:EC) [09:04:15:729]: Note: 1: 2228 2: 3: Environment 4: SELECT `Name`,`Value` FROM `Environment`,`Component` WHERE `Component_`=`Component` AND (`Component`.`Action` = 1 OR `Component`.`Action` = 2)
Action start 9:04:15: WriteEnvironmentStrings.
2205 is "The logon processor did not add the message alias." I see that in a successful log that I have, so that is probably benign. But 2228 seems to be
"There are too many names in the user accounts database."
Exactly what that means, I have no clue, but it could be a Windows problem.
Erland Sommarskog, SQL Server MVP, [email protected] -
Trying to uninstall Acrobat 10, I get an Error 1316. The specified account already exists
I am a new Creative Cloud Subscriber. I tried to install Acrobat XI Pro and received an error during the installation. I contacted support, and they had me uninstall the partial installation of Acrobat XI, and then reboot the machine.
After the reboot I attempted to install Acrobat 11 from a full version that I downloaded from the Adobe website, based on the information provided to me by support.
That did not work and while the software was trying to uninstall Acrobat X I received an Error 1316, and it quit.
Now when I try to remove Acrobat 10, I get the Error 1316 The specified account already exists.
What do I need to do to uninstall Acrobat 10 and Install Acrobat 11.
EJYou will need to repair AA X before you can uninstall it. AA XI typically breaks part of prior versions in that removal of AA XI, removes those parts of XI the overwrote parts of X and thus X is broken.
-
I have upgraded to PSE13 and want to unistall PSE9. When I try to do this all I get is an error message, "Error 1316. The specified account already exists". Then the uninstaller rolls back and I am left with a partially uninstalled version that is unusable. I tried to reinstall the software from the original PSE9 disk but all it tries to do is uninstall the version already on my computer, and this then does the same thing as noted above. How do I completely uninstall PSE9?
See here:
How do I remove older versions of Photoshop? -
Hi,
I try to install, the SQL Express 2008 R2 with Advanced
The installation has only one error (Error 1316. The Specific account already exists.) and the Management Tools Basic setup is failed.
Overall summary:
Final result: SQL Server installation failed. To continue, investigate the
reason for the failure, correct the problem, uninstall SQL Server, and then rerun SQL Server
Setup.
Exit code (Decimal): -2068052700
Exit facility code: 1212
Exit error code: 1316
Exit message: SQL Server installation failed. To continue, investigate the
reason for the failure, correct the problem, uninstall SQL Server, and then rerun SQL Server
Setup.
Start time: 2015-01-02 16:17:17
End time: 2015-01-02 16:24:01
Requested action: Install
Log with failure: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap
\Log\20150102_161500\SSCRuntime_Cpu32_1.log
Exception help link: http://go.microsoft.com/fwlink?
LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.4000.0
Machine Properties:
Machine name: KHPNHSI_BNANG
Machine processor count: 4
OS version: Windows 7
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature
Language Edition Version Clustered
Package properties:
Description: SQL Server Database Services 2008 R2
ProductName: SQL Server 2008 R2
Type: RTM
Version: 10
Installation location: g:\41bee43707e62fab54ec\x64\setup\
Installation edition: EXPRESS_ADVANCED
Slipstream: True
SP Level 2
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: True
AGTSVCACCOUNT: NT AUTHORITY\NETWORK SERVICE
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Disabled
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE:
CUSOURCE:
ENABLERANU: True
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE,REPLICATION,SSMS,SNAC_SDK
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: *****
HELP: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: SQLExpress
INSTANCENAME: SQLEXPRESS
ISSVCACCOUNT: NT AUTHORITY\NetworkService
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE: g:\41bee43707e62fab54ec\PCUSOURCE
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: AllFeatures_WithDefaults
RSINSTALLMODE: FilesOnlyMode
RSSVCACCOUNT: NT AUTHORITY\NETWORK SERVICE
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: SQL
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: NT AUTHORITY\NETWORK SERVICE
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: PSI\ssamnang
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: False
TCPENABLED: 0
UIMODE: AutoAdvance
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap
\Log\20150102_161500\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Passed
MSI status: Passed
Configuration status: Passed
Feature: SQL Client Connectivity SDK
Status: Passed
MSI status: Passed
Configuration status: Passed
Feature: SQL Server Replication
Status: Passed
MSI status: Passed
Configuration status: Passed
Feature: Management Tools - Basic
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap
\Log\20150102_161500\SystemConfigurationCheck_Report.htm
Please help!
Samnang.Hi SSamnang,
According to your description, you come across the error that the specific account already exists. Please help to share the complete error log in C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150102_161500\SSCRuntime_Cpu32_1.log. You could
use google drive to upload the error log following the steps in the article:
https://support.google.com/drive/answer/2424368?hl=en
From the exception help link, we notice that, the issue could be due to that an attempt fails to install SQL Server Native Client on a computer where SQL Server Native Client is already installed.
I recommend you to check if there is already an existing SQL Server Native Client on your computer. If there is an existing one, you could uninstall it and install SQL Server again.
In addition, there is a similar thread for reference:
https://social.technet.microsoft.com/Forums/en-US/dc31bffd-c9e2-4630-b5d7-9252b03c24fe/sql-2008-r2-management-tools-install-fails-the-specified-account-already-exists?forum=sqltools.
Regards,
Michelle Li -
Hi everybody,
I wrote a "Class Library" project which is a service using Visual Stodio 2008 recently, then tried to use a Visual Studio 2008
Setup Project to install it.
Here is what I did for the "Class Library":
1. Finish the program.cs, Service.cs
2. Add Installer
3. Change the serviceInstaller so that "StartType" to be Aotumatic
4. Change the ServiceProcessInstaller2 so that "Account" to be LocalSystem
5.
6. Click in F5 (Start Debugging)
Here is what I did for the Setup Project:
1. Add the exe file built from the "Class Library" project to the Application Folder
2. On the Custom Action Editor, add the exe file from 1 to Install and Commit
3. Change the property of the project so that "RemovePreviousVersion" to be true
4. Click on F6(Build Solution)
Then I tried to run the msi file from the built of the Setup Project. Because I modified the two projects serveral times, I uninstalled the Class Library using "Control Panel->Add or Remove Programs" before I reinstall. Two things I notived:
1. After unstall, the registry was not cleaned up about the installed program
2. After several rounds install/uninstall, I got "Error 1001. The specified service already exists"
My questions are:
1. How to cleanup the registry when uninstall a program?
2. How to deal with the "Error 1001. The specified service already exists"?
3. Did I do anytbing wrong with the "Class Library" or the "Setup Project"?
Thanks a lot!
HelenHi Simon, not a problem!
I spent some more time on this and here are few more notes:
it is called Major Upgrade, when you are installing new version of the product upon a previous one and
MSI supports 2 strategies:
Strategy 1. Install a new version and uninstall previous one. (Install a new version right upon previously installed version (file merging is performed based on dll version number) and the delete previously
installed files)
Strategy 2. Uninstall previous version and install a new one (Delete all previous files and install from scratch new files.)
From the first look it seems that 1st strategy is weird and buggy. But, remember, MSI is great because it's transactional!!! That means that if once some of the phases (Installation, Uninstallation, Rollback, Comit) fails, your machine
will be reverted to the previous state and it'll be still functional.
Let's consider both strategies:
Consider you have installed product_v1.msi and you want to install product_v2.msi.
Strategy 1
1. MSI engine copies files from Product_v1 directory to TEMP directory
2. MSI engine merges files based on the assembly version (between v1 and v2)
3. Once merging is completed successfully it removes files in TEMP (RemoveExistingProducts action triggers it) and you got product_v2 installed, otherwise if it fails MSI engine revert machine to V1 and copies previous files from TEMP.
Strategy 2
1. MSI engine tottaly removes all files from v1.
2. MSI engine installs v2 files and if something goes wrong you cannot revert back, because RemoveExistingProducts allready worked out and MSI doesn't have files to revert machine back
I recommend to everybody to use Strategy 1 and leverage MSI transaction functionality. And you can set this strategies by defining sequence of RemoveExistingProducts action. See more info
here. So, I think it's not even a bug in VS as I said in the upper post it is default recommened behaviour.
AND, you got "Error 1001. The specified service already exists"
because if we follow Strategy 1 MSI engine tries to install Windows Service on top of the existing service and OF COURSE it fails MSI engine (StopServices, DeleteServices actions are executed before actual
installation and they look at ServiceControl table). In order to stop service first and delete them you have to fill ServiceContol table of the MSI (and then StopServices, DeleteServices actions will recognize what to they have to stop
and delete), like this:
*clip*clip*clip*
' see http://msdn.microsoft.com/en-us/library/windows/desktop/aa371634(v=vs.85).aspx for more info
' Update the Service Entry to stop and delete service while uninstalling
query = "INSERT INTO ServiceControl (ServiceControl, Name, Event, Arguments, Wait, Component_) VALUES ('MAD_Service', 'Service name', '160', '', '1', '"
+ componentName + "')"
Set view = database.OpenView(query)
: CheckError
view.Execute : CheckError
' Update the Service Entry to stop and delete service while installing
query = "INSERT INTO ServiceControl (ServiceControl, Name, Event, Arguments, Wait, Component_) VALUES ('MAD2_Service', 'Service name', '10', '', '1', '"
+ componentName + "')"
Set view = database.OpenView(query)
: CheckError
view.Execute : CheckError
*clip*clip*clip*
We can uninstall service first by following Strategy 2, but then we lose transactional support.
So, Simon did I encourage you to change your code a bit?:)
And, btw, if you don't want to change the strategy, please don't rely on SequenceID in MSI table, it can be change, you have to get the at the runtime.
Hope it will help to everybody!
See also more advanced explanation of how MSI works
here.
Truly yours, Marat -
iPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!
Help would be appreciated.PhotogYogi wrote:
I Have the same issue on a brand new iPad mini 2. My battery is only lasting up to 5 hours. I went on chat with Apple last night and they said my battery is fine and its a Safari issue. I'm literally losing 1% every 3-4 minutes. I tried recalibrating my battery, signing out of iCloud, shutting off all locations, turning off background app refresh, restoring network settings, restoring all, and finally restoring from iTunes with no luck. This is just awful. I got this iPad so I could use it on my long flight for a trip I have coming up, and unfortunately, it's not going to last that long, plus I'm concerned about how many times i will be recharging my battery because of this since battery's do have a life cycle dependent on the number of charges. This is frustrating and needs to be fixed ASAP and addressed by Apple.
By the way, Apple told me to bring my device to the Apple Store because it's still under warranty. That's great and all, but I'm going to waste my time if there is no fix for this issue.
Ok so you want Apple to address the problem, but yet you don't want to take it to them just in case they can't fix it? What if they can fix it? Complaining here certainly won't fix it. -
"the specified capture already exist"
Im trying to do a voice over, but i get the message : "the specified capture already exist"
Does anyone know how to fix this??See if this helps:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=5618516
Al -
"this specified account already exists"
Installing itunes for 1st time on new windows 8 computer. This message keeps preventing me from finishing download. Help would be appreicated.
Hi NichDiMarco,
It sounds like you are unable to install iTunes on your PC. I would use the information in the following article to help you determine what might be happening:
If you can't install or update iTunes for Windows
Thank you for using Apple Support Communities.
Regards,
Sterling -
Hi There,
All 3 workstations in our studio are experiencing weird file behavior when re-saving eps files from Illustrator.
Basically Illustrator creates a new file in addition to the original and adds a "-01.eps" onto the file name. If you re-save your original, Illustrator brings up a dialogue box that states:
Some of the specified files already exist in the target location. The files marked below will be replaced:
filename.eps
filename-01.eps
We've been deleting the "-01.eps" files each time but it's becoming tedious. The behaviour occurs when re-saving an eps file to a server or the desktop.
All machines are new Quad-core MacPros running:
- Leopard 10.5.8
- Illustrator CS4 14.0.0
We've checked for Illustrator updates from within Illustrator but we seem to be running the latest version.
Is anyone else experiencing this behavior?
Any help or pointers in the right direction would be much appreciated.
Cheers
BenThanks for the reply.
The error occurs when we save the document but if we choose save as, "Use Artboards" seems to be unchecked so not sure if this issue is related or not. Will re-save the document using save as then see if the issue persists.
Why do we still use eps?
Basically because we've found it to be much more compatible. Our entire logo library is in eps format (18 years worth) partly because it was previously the only format to use and partly because it allows account managers to send logos to clients, printers, TV stations etc and not involve the studio (saving out an eps version).
Although "Create PDF compatible file" is a good idea, we've encountered costly issues with colours and images - especially if the recipient is using old CS software, non-Adobe software or is using some kind of hardware RIP. We now just go with what we know works.
But I do find saving eps versions of everything to be a bit painful. In fact, I've always found Illustrator in general to be a bit painful when compared with Photoshop or AfterEffects. Illustrator seems like it's been developed by a different company some times!
Cheers, and thanks for the help. -
I'm trying to set up my Pandora App on my IPhone 4S. When I register it says: "An account already exists with that e-mail address" That is because it is set up also on my computer. It doesn't tell me what to do otherwise. I don't like using all different e-mails.
Use the same email and password as on your computer. Don't try to set up a new account. I use Pandora on my computer, both phones and my iPad.
-
I can't access my email. I have joined iCloud. When I press mail I get a series of providers. I click iCloud. It asks for my Apple id and password. I provide these to be told this account already exists and I can get no further. What am I doing wrong?
Sorry everyone - I have solved my own question - needed to go through Hotmail account of course.
-
Hi Apple community!
I have a [rather worrying] problem.
When I try to copy all my files from my documents on my mac [or the entire documents folder] into an external drive, I get this error message
" The operation can’t be completed because an item with the name “.DS_Store” already exists. "
I am not given an option to skip this file or anything else.
But I simply cannot complete the operation!
I have tried deleting a few of the .ds_store files, [both in the original and in the destinations]
but no success.
The same thing keeps happening.
At first, this was just happening when I was trying to backup to my dropbox folder [the one on my mac's harddrive, which gets synced to the cloud],
but then I tried to back up my documents to my external hard drive, and I realized it is giving me the same error message.
So effectively, it seems I cannot backup my files anywhere!
Any help or advice would be greatly appreciated.
Thank you.Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Still using the @mac.com mail address and up to date on everything, but have not gone to Maverick. All of a sudden Mail wouldn't let me delete. Said that title of email was already in trash. And sure enough it was. Clicking on the help button on the message gets Nothing.
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"couldn’t be copied to “Messages” because an item with the same name already exists."
Any ideas. My mail is not tied to gmail etc.. just all by it's lonesome.Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
"A copy of this account already exists in Contacts" (but it doesn't)
Running an early 2013 MacBook Pro Retina, on the latest version of Yosemite (10.10.3). I can't enable Contacts for my Exchange account in Internet Accounts. I already have Mail and Calendar selected, but when I select the checkbox for Contacts, it deselects itself a moment later (i.e. the checkmark disappears on its own). I checked out Console to try to get to the bottom of the error, and it tells me that "A copy of this account already exists in Contacts." It doesn't - this is my only Exchange account in Contacts.
I've tried deleting and re-adding the account, rebooting, fixing permissions, and checking for disk errors. No luck. Any ideas? Thank you.I think I fixed this. The first time I deleted the account and re-added it, I chose the option to only delete it from my MacBook. I just tried again, and chose the option (in a dialog box that pops up) to delete the account on all devices. After that, I re-added the account, and Contacts now works.
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