The Status function won't stay on for my Universal Wireless Keyboard 3169WWZ

I have worked on this for many hours with no success.  I think the problem is the Keyboard Status.  I have downloaded the update for this keyboard and it seems to be functioning except...They keyboard status will not stay in the On position.  I have to re-install the updated driver to the turn it on.  It will stay on for awhile but then turns on.  At other times when it is in the On position the keyboard still does not work but keyboard will at other times .  If I turn the Status to Off, I can not turn it back on again until I reset my Zire 31.  In general it behaves very irratically.  Any suggestions?  All of this is true whether the IR is selected, or not, in the Connections application.  I have soft reset the Zire on more than one occassion.  The Zire and keyboard are several years old and I haven't used them in two years.  The batteries in the keyboard are new.  The Zire is full charged and is fully functioning to include HotSync.  Thank you for our help.
Post relates to: Zire 31

Do you remember this issue before you let the device sit for two years? It could be that the keyboard is not working correctly due to the not being used for a long time. Before we get to replacement options, make sure that both IR ports are clean. I would use a damp not wet cloth on both ports to see if that helps clear up the issue.
If it does not you can try a hard reset on the Zire but you may need to replace the keyboard and/or the device
Post back if you have any more questions.

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