The stolen phone can be replaced by someone else

Please, help me.
My phone has stolen on 5/14/2013. I called apple technical support number(********) as soon as possible, and reported the situation(the case number is ********). Few days later, which is 5/17/2013, I dialed that number again and wanted to know how was going. And then, the supporter told me that someone took the stolen phone to go to one of the apple stores and replaced the stolen phone because that phone's mic had no sound.
After the call, I go to the apple store with a policeman. But the stuff, who is the manager at that store, said that he didn't know why that man could replace the stolen phone and didn't have any responsibilities for the mistake. And then, this manager showed his rudeness, didn't even want to talk to us, me and the policeman. Because of the manager's noncooperation, the policeman can do nothing! No one can give me a reasonable explanation! The apple store's stuffs didn't even check the record if it's a stolen phone or not!
I was wondering if the stolen phone can be replaced at a apple official store without any ownership proof. Don't the stuffs should check the phone's record first? I just want to take my phone back. If anyone has any suggestions, please . Thank you!
<Edited by Host>

Sorry to hear about your stolen iPhone but, you need to understand that Apple is not law enforcement, they will not try to retrieve a stolen Apple product. Then will replace an Apple product if they determine that the workmanship was the cause of a problem with a device. That's a good thing for the general public. I understand your issue that you would like Apple to help you retrieve your stolen iPhone, but that will not happen, that's law enforcement's job. You should look at this as a learning experience, purchase another iPhone and make sure you keep a close eye on it at all times, they are a hot commodity!

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The stolen phone can be simply replaced by someone else

Someone suggested me post here. Thanks him.
Need your help, please.
My phone has stolen on 5/14/2013. I called apple technical support number as soon as possible, and reported the situation. Few days later, which is 5/17/2013, I dialed that number again and wanted to know how it's going. The supporter told me that someone took the stolen phone to go to one of the apple stores and replaced the stolen phone because that phone's mic had no sound.
After the call, I go to the apple store with a policeman. But the stuff, who is the manager at that store, said that he didn't know why that man could replace the stolen phone and didn't have any responsibilities for the mistake. And then, this manager showed his rudeness, didn't even want to talk to us, me and the policeman. Because of the manager's noncooperation, the policeman can do nothing! No one can give me a reasonable explanation! The apple store's stuffs didn't even check the record if it's a stolen phone or not!
I was wondering if the stolen phone can be replaced at a apple official store without any ownership proof. Don't the stuffs should check the phone's record first? I just want to take my phone back. If anyone has any suggestions, please . Thank you!

Unfortunately, Apple will not help nor cooperate unless you have a court order. That way, Apple rid itself from any legal nightmares and responsibilities.

My phone was stolen, I have moved it in lost mode,but I can see that whoever has it,is changing phone name and can use it until I activate lost mode again.Can I do it permanently? How can I cancel ICloud back for the stolen phone,it blocks Cloud memory?

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http://support.apple.com/kb/ht2526

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The ne
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or
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Welcome to the Support Communities!
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The stolen phone can be replaced by someone else

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