The system can't find support team when support message create

Dear experts,
The system can't find support team when support message create.
It show the error that
"The action definition SLFN0001_ADVANCED_SMDIAG has not been assigned a merging technology "
and "the action merging cannot be executed."
Did anyone know how to solve this problem?
Thanks in advance

Hey pavienee,
Let me inform you that the action defination SLFN0001_ADVANCED_FIND_PARTNER is responsible for finding the right support team, this is valid if you make relevant settings by assigning partners in ib52 ti the ibase component.
The action log SLFN0001_ADVANCED_SMDIAG has nothing to do with support team determination.... This action is meant for Solman diagnositics.
Please Reward points for usefull answer and revert for any clartifications.
Regards,
Anand..

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Gavin,
I managed to get this working in our system.
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The system can't find support team when support message create

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