The system says windows 7 not genuine

I bought a S12 notebook less than 2 weeks ago. It works fine but there is one issue that quite bothers me. Sometimes (but not all the time) when I open a photo using windows photo viewer, an error window will show up saying that the copy of windows 7 is not genuine. Then if I follow the link that window provides for solution, it will ask me to insert the windows 7 installation CD which I don't have (I cannot find that at least, and S12 notebook does not have a cd/dvd-rom driver anyway). If I ignore the problem, the words 'this copy of windows 7 is not genuine ...' will appear at the bottom of my Desktop.
I try to contact Lenovo last night but the gentleman receiving the call just gave me another phone number and asked me to call 9am-7pm weekdays. I tried to call from 9 to 9:15 this morning but no one answered the phone.
Does anyone know how to solve the problem? Thanks and Happy new year to all.
Tison
Solved!
Go to Solution.

jiazimouse wrote:
I didnt ask, but he did ask me whether i had an external cd/dvd drive ... and i said i didn't.  I guess I would have to send my notebook to them to reinstall win 7 if he asked. But one key recovery solves the problem anyway.
Sincerely,
Tianxiang Su
Interesting... I guess if you did have an external cd/dvd drive, then they'd have offered to send you a set of factory recovery disks...
Maybe even an actual Win7 Home Premium OA install disk...
Scott

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