The TOOLS menu & HELP menu are missing (not the whole bar)

the TOOLS menu & HELP menu are missing (not the whole tool bar, but only these two menus), I can see File, Edit, View, History, Bookmarks but not Tools and Help (on Firefox 3.6 on windows XP)

I suspect that you installed an extension that hides some menu items thru user settable preferences.
Do you have that problem when running in the Firefox SafeMode? 
[http://support.mozilla.com/en-US/kb/Safe+Mode] 
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: 
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

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Have you checked they are still available in the App store.
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I tried reinstalling Firefox, but that didn't help, nor did resetting the toolbar settings is Safe Mode.

In version 3.6, the user can hide the Menu Bar; see below
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http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
* Press F10, Menu bar will appear, click View, click Toolbars, click Menu bar
* Press ALT, the Menu bar will appear, click View, click Toolbars, click Menu bar 
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#*http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar
#*http://kb.mozillazine.org/Toolbar_customization
#*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
#*http://support.mozilla.com/en-US/kb/Navigation+Toolbar+items
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'''Full Screen Mode''': If you have no Toolbars or Tab Bar: Press F11 (F11 is an on/off toggle). See: http://kb.mozillazine.org/Netbooks#Full_screen 
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The TOOLS menu & HELP menu are missing (not the whole bar)

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