The Toshiba website doesn't recognize my hard drive's serial number and P/N

Hello,
I bought my Toshiba Canvio Basics 3.0 hard drive from Amazon a little under two months ago. The hard drive stopped working for some reason (I didn't drop it or anything, it just stopped working).
I was of course trying to use my warranty to fix it or exchange it, but the Toshiba website doesn't recognize my serial number and product number. They're right there, black and white on the sticker on the back of my hard drive, but the website says they're invalid.
Anyone has any clue what's going on? I'd rather not throw 50 euros out the window for less than two months of use.
Product number is HDTB105XK3AA -- and not HDTB105*E*K3AA as some websites say (including Amazon).
Thanks for your help.

Just adding to the above comments, I have a simialr issue. bought a 3gb drive from amazon and now 8 months later it has just stopped working (wont power up at all) again it has just sat new to my computer working fine for the last 8 months and has now just stopped.
I contacted amazon and got this reply from the seller:
"Hi Jack,
Thanks for your e-mail and apologies for the problems with your laptop. Your laptop comes with a 1 year manufacturer warranty directly with Toshiba so they should be able to resolve this for you. Their customer contact number is 0333 222 7444 or if you prefer to go online the Toshiba Computer Support website (http://www.toshiba.co.uk/innovation/generic/computing-support/) has full contact/ e-mail options.
Kind regards,
Customer service Team"
So came here to try and find more details but cannot find the model or anything regarding warranty, any assistance glady recieved

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